Rep called me back and explained why they are cautious about cleaning metal roofs. In short I've been doing it wrong. He offered to make things right but his explanation was enough. I have a metal roof and gutters with gutter guards. They company that used to do an excellent job on my roof (I'll call them "JB") is a janitorial firm that appears to no longer do roofs. I called AA based on reviews and explained that my roof was quite dirty with pollen and was clear with them it was metal. They said they would come and blow the roof off and see what else could be done. They did NOT come right out and say they could not clean up pollen. They quoted me a price lower than the previous company had been charging, so I scheduled the work about three weeks out. The tech came out late in the afternoon, spent a LOT of time looking around and talking to the office and then told me that they could only blow debris off. To do a wash would take two people a full day and cost around $2,000. Sorry, that's NOT going to happen! I said go ahead and blow the roof off, there was plenty of Douglas fir cones and other debris that needed to come off anyway. The work was fine for what it was, though there's still a mess of pollen up there. I would have preferred that they just say "we don't clean metal roofs because you won't be happy with the results." read more

AA Window, Roof & Gutter Cleaning - Before - Window Washing Near Me - Kirkland, Washington

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Our gutters were overflowing with water every time it rained, which happens a lot here, and they needed to be cleaned. AA Window and Gutter Cleaning was quick to respond and easy to schedule with. The service was fast and we are happy with the work done. read more

AA Window, Roof & Gutter Cleaning - Window Washing Near Me - Kirkland, Washington

My neighbor used this service for gutter and window cleaning and seemed to do a nice job. I requested gutter cleaning only. No other services. They came at a time I was driving to a dentist appointment. They called to say they were there, approached my husband who was home and he forgot what service we needed. They sold him on additional mold service on our roof I didn't want. He said yes so the bill went from $250 to over $400 which I had not planned on. They did try to call/message me but I was driving and I could not return the message/call. All worked out and they did a good job. Pros: they are good at communicating and won't do an additional service unless you ok it. Did a great job and techs are friendly. They have a website to book your appt as well as call. Cons: They keep your credit card on file. Make sure to take it off if you're not sure you'll use the service again. Make sure you are available to communicate your needs. read more

Great work and fair prices! They cleaned our gutter and roof and we were very happy with the results.

I had AA Gutters do gutter cleaning and roof moss treatment for my rental property - a two story building with a combo of flat roof and standard pitch roof. They did a good job and charged reasonable prices. The only thing I wish they would've done is follow up with photos of their completed work. read more

Amazing job start to finish. Fair prices and very efficient, we will definitely use them again!

Very professional and did great job cleaning off moss. Will use again in the future when needed. read more

I had AA Window, Roof & Gutter come to clean my gutters. Carlos did an initial inspection of my roof and showed me photos of problem areas before starting the job. We agreed that I had a tree that needed trimming back, so not only did he clean out my gutters, he also trimmed a tree away from the carport roof and cleaned off the leaves that had collected there. Each service was an added fee, but the prices were reasonable. Carlos was thorough and polite, and I felt relieved knowing all was well when he left. read more

I have this company blow my ramblers roof here in the woods and apply moss treatment every year. Today was the day and I cannot express enough how pleased I am with the technician that was here. "Excellent" job and work ethic. Thank you!!!! read more

Quality work, with good attention to detail. They communicated well and educated me on a maintenance plan for my home. Very friendly employees! read more

We called for a quote. This lady answered the phone asked for square footage of the house and whether there are mosses. I replied 3500 sqft and only a small area facing we could see some moss not the whole house. She quoted us $950. Ridiculous quote. read more

We've been with AA Window Roof and Gutter Cleaning for a few years now. Each time a technician has come out they've been professional, courteous and continually go above and beyond. Today we had technician Hunter here and he did a fabulous job. He noticed some moss buildup but we hadn't planned on the extra cost of service. He was able to come up with a plan that worked for us. Sincerely appreciate Hunter's attention to detail. Highly recommend this company. read more

I use them annually for roof cleaning. Thorough, detailed and clear communication. Highly recommended!

I've been using AA for 5 years and in a maintenance service 2 times a year and 1 times a year for window cleaning. They seemed pretty good job past years but my house was brand new when I moved in so not sure how much year over year debris was. I used their window cleaning inside the house one year and I noticed they left a lot of dirty water drops on molding and some areas but this was not so bad I would complain or cancel this service. I just never used them again for inside service. However the service for spring this year service, they came out this week while I was out of town and serviced the gutter cleaning exterior and exterior window cleaning. They left a message saying there are moss on roof so wanted to know if they should add this service as added charge. I was too busy to respond while traveling so they didn't do that. They have ask this each time so I have to admit that I wonder if this was their play to add additional service so not always say yes. Anyways they charged me with my credit card and that was that. I came back in town and looked around the gutters and noticed that the inside gutter had a bunch of tree limbs across my backyard gutters due to past winter storms and winds. It was so bad that I can see the tree limbs sticking out of the gutter. See pics. But since my service was to clean exterior gutter they did not remove any. My complaint is that they were concerned and noticed the moss to see if I wanted that service added charge but they didn't ask me about removing the gutter full of tree branches. If they were evaluating the moss why would they not noticed the full of branches and ask about that. What kind of service is that. I checked out the exterior cleaning they did and honestly cannot tell the difference that they did that service. I am not happy with this and called to ask about it. They said they can come out for the inside service and of course I would have to pay for this. I said no and have just scheduled a different company to do this service. If they had alerted about how full of tree limbs the gutters were or that I should consider inside the gutter service instead or added I would have. The fact it was so obviously needed and they didn't even mention it, I question if they even did the exterior. This is not the kind of company or service I want. I don't ever go up on roof to see if they did the job correctly or validate the moss. I just trusted them, but this incident has caused me to not trust them or if it's like a used car salesman. I canceled the future maintenance service with them. I live in a pretty close network of neighbors. We shared tips and info about these home maintenance services. I've always advocated AA and I know of some my neighbors use. I will warn them now. In fact the new company that will come out and clean the gutters now will be a recommendation from my neighbor. Ok read more

AA Window, Roof & Gutter Cleaning - Tree limbs sticking out of gutter. - Window Washing Near Me - Kirkland, Washington

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2/23/25 - Update to my previous review: the AA manager called a few days later to say he did not want to lose us as we had been customers for many years. So he agreed to contact us a month ahead of time to give us a date and approximate time, so I decided not to cancel. It would be advisable for them to train their staff how to respond more positively to their customers. read more

We have had our gutters and windows cleaned for years by this company. We have always been pleased. Today Miguel did the most thorough job cleaning the windows and storm doors, the gutters, and the yard afterwards! read more

From start to finish AA Window and Gutter was great! They let me know when the tech would arrive with a name and picture. Carlos was wonderful! The windows look good and the roof no longer has moss! read more

We've had AA Window come out to our house several times in the last 10+ years, and they always do a good job on our roof, gutters, and exterior windows. This last visit our technician was Will who was friendly, fast, and professional. Also appreciate that he didn't push us to get the outside of the gutter treated as he felt it wasn't that dirty. Will definitely call this company in the future, and recommend you do the same! read more

Excellent roof clean/treatment by Jesus as usual. He is clearly detail oriented. Our roof gutters are now in tip top condition. Pete H. read more

Our landlords hire AA to clean the roof and gutters yearly. We, as renters, decided to hire them to clean our many windows inside and out (including ones too high for us to reach). After last year's good job, we hired AA Window and Gutter Cleaning again this year. They are on time, friendly, and thorough. This year Jack did a great job - our windows look fabulous! read more

AA Window, Roof & Gutter Cleaning - Window Washing Near Me - Kirkland, Washington

Their technician Rich was at our house for roof blow and gutter service. It was pouring hard that day but he spent 2 hrs at our house working non-stop. He cleaned all the gutters and took all the debris out of downpours. Cleaned the property with a leaf blower after he was done. So happy with his work. read more

Great work! Thank you for the quality work. Removing moss and applying moss treatment (this was extra). This was a proactive approach which I love. Josh left it clean and did a great job. read more

excellent company & techs- I've had the pleasure of using this company for years. always professional and I've been very pleased. great rates, service is superb, overall outstanding company! read more

Jack did a great job, very friendly and always had a smile. I mentioned to him that I also need my windows cleaned. He suggested I add that to my spring service. Please add that when you are scheduling my spring roof & gutter service. Thanks for always having such personable employees! read more

Service quick and no hassle. They reached out to me, so no action needed from me. Would have been nice to know ahead of time before being contacted day of though. read more

My gutters hadn't been cleaned in a couple of years and my solar panels were producing less power than expected, so I decided both needed to be cleaned. It's usually a good sign that the gutters need cleaning when they're so full of gunk that plants start growing out of them. I have a garden in my backyard. I don't need one on my roof too! AA Window and Gutter had cleaned my roof and gutters in the past, before I had solar panels, so I was happy that they added the solar panel cleaning service to their repertoire. They did a great job. The gutters are totally clean now, and gurgling happily when water is poured into them (to test). And the solar panels look as good as new. Wrt the solar panels, from what I can tell with just one day of testing, they're already producing 5% more power than they did just the day before. There was no discernable difference in the weather or amount of sunlight between the two days. My only complaint, and the reason I was going to knock a star off their review: I had scheduled my appointment at 8 a.m., at their urging, to ensure I was at the beginning of the workday, and thus less likely to be subject to schedule creep that you often see with these kinds of businesses. I had scheduled the appointment well over a month in advance. This morning, they called and said they'd be a little late. A little turned into nearly two hours, which put the cleaning right in the middle of work calls that I was taking. I was not happy about this "hiccup" at all. That said, they were great on the job, efficient, and friendly and not defensive about the hiccup. They owned it, in fact, and even apologized for it. They also gave me a $50 discount, which I suspect was due to the hiccup (they didn't say). I restored that star after their exemplary and immediate response to my complaint. I will definitely be using them again in the future. read more

Travis was great at cleaning our roof and gutter. He was quick about it, told us several problems with our roof, and even gave us a discount because there was not much to clean. read more

I've been with your company for a long time. Your technicians are always first class.. From introducing themselves to covering up the pond and furniture. Last time my laundry was hanging out and everything was covered in plastic. After the gutter and roof cleaning he picked up after himself. Thank you so much. read more

Alex & team did a fantastic job with our roof. Not only did they do an exceptional job cleaning the debris off the top of it, but they also did an amazing job cleaning it out of the gutters and off of the ground around the house. They also did a fantastic job cleaning our solar panels & our skylights. The guys communicated well and were a pleasure to have work on our house. Thanks for fantastic 5 star service! read more

Will did a great job! No mess, on time, no hassle. Roof looks great after cleaning! I'm really happy with my service. Repeat customer.

The service went great. The service gentleman was in and out quickly and we had no issues.

We have used AA Window and Gutter Cleaning for many years now and have been very happy with the service. I never feel like they are trying to upsell with other services unnecessarily and they are thorough about cleaning up the year with all of the debris that flies off from their work. Always friendly and professional. read more

AA Window and Gutter always does a great job. Our only issue this time, and it was quite minor, was that two screens didn't get replaced after the window washing, but the actual job was great and the windows look amazing! They also cleaned off the tops of our gutters (we have Leafguard, but it turns out Leafguard doesn't maintain the tops) so that's something that has to be done every few years when leaves pile up on top. That was also done to our satisfaction. read more

Fantastic service and they truly care about the customer's satisfaction. Every service I have had has exceeded my expectations and my residence has been left more cleaned up then when they arrived to clean my roof. I live in a heavily wooded area and have tons of debris on my roof and they clean it perfectly. Also on their last visit noticed some potential issues on my roof and notified me about it. Moreover, the supervisor came to our house after their technician left to confirm we were happy with the service. I highly recommend this company as I have trusted to work on my house for years now and will continue. read more

I've used AA for the last several years and I have been very satisfied with their quality service as well as their value!

A+ for this service! Last year, several of our neighbors got together and had their company come out to de-moss our roofs. The price was very reasonable, as they were extending a bulk discount at the time. They were not only communicative, friendly and efficient on the phone, but also in person! Sometimes techs act differently than the reps over the phone, but not in this case. The tech was open and honest about his assessment of our roof. It instilled confidence that will ensure our return as customers down the road. read more

We've used AA for many years for our roof and gutter cleaning. They always show up on time and are very professional and responsive. AA can get a bit busy in the spring, so you may have to wait a bit for an appointment, but they're worth it. read more

Sam did a very thorough job. The only item he missed was the door overhang over my back porch. The windows were difficult to get to because of shrubbery, but he did a really good job, and my gutters look really nice after the cleaning. read more

2nd time service from AA gutter.. great job done by the technician cleaned all the debris after cleaning read more

Been using AA Window and Gutter Cleaning services over 15 years and continues to be dependable, have attention to detail, and cost effective. You can't go wrong with their service! read more