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Worst hotel experience ever!
Booked a hilltop bungalow over two months ago for this past weekend. Phoned in reservation to ensure I got what I wanted, as I read they also have floor level hotel type rooms. "Lindsey" took my reservation and assured that I had gotten the last hilltop bungalow for that weekend. I excitedly booked reservation. I figured $235 was not that bad for this room.
Fast forward to August 21st. We check in and are escorted to... you guessed it...one of the two floor level hotel rooms...room 7, right next to lobby. I immediately tell the girl that I think there's been a mistake, as I was assured one of the bungalows. All she does is apologize and blame the girl who took my reservation and no longer works there. Thought about going elsewhere, but with two huge concerts and three weddings in the area, I knew we were stuck here.
Decided to give this room the benefit of the doubt and keep a positive mindset. That is until there was no running water in the bathroom! Had to wait about 30 minutes so they can "fix" whatever was going on just to shower! Shortly after showers, we noticed there was a huge puddle of water all over the bathroom floor, seemed to be coming from the toilet. Called check in girl so she can see for herself and she AGAIN apologized and promised issue would be resolved upon our return that evening.
Returned to room to find door slightly ajar (never mind our belongings were in there!), but at least floor was dry...for now. Bathroom started flooding again...went to bed and woke up the next morning only to step onto a completely soaked floor mat. Water had not only flooded bathroom, it had run into the bedroom too!
To top this nightmare off, i go to get ironing board and iron, which were located on a top shelf, only to find somebody else's dirty tank top and socks!
Total nightmare! So much for a "romantic" weekend!
Have been trying to reach "Samantha", whom I told is the owner, on her direct line for a few days now, to no avail. She does not pick up nor has she returned any of my several calls. Terrible hospitality and customer service! Stay away! read more