Easily one of the worst experiences I've had with any service. My car came back looking barely…read moretouched -- stains still there, dust still on the dash, and they had the nerve to say it was 'finished.' Complete waste of time and money. I could've done a better job myself with a towel and water. Unprofessional, rushed, and not worth a dime. Avoid this place if you actually care about your vehicle. Also custome service is completely useless better off talking to a retard that don't understand English

This place would not pass our vehicle inspection as our window tint "was too dark". Yet our tint…read morewas applied by the dealership (Lawrence Hall Chevrolet in Abilene) we purchased the vehicle from. Lost our business from here on out.

This a quick stop convenience store, great snacks, friendly people, good place to stop at.read more

We came through late at night, Casey's had a good drink selection and plenty of warm food and…read moresnacks available. The place was bright and friendly, which is especially nice during night stops. The men's restroom was a disaster, but that was the only problem we encountered.

I called spoke to Marco My fiancé was looking for a place…read moreto help us change oil change on our box truck. He was super helpful and offered us the best customer service. Thank you Marcos!! Yesica and Raul from Fully Loaded Trucking LLC

My 99-f150 blew a hose on 183. I replaced the hose and filled it with antifreeze. The coolant…read moresystem had air in the line so I went and bought more antifreeze to bleed out the line. I was in a hurry and purchased the wrong antifreeze which I did not realize until I opened it up and poured some in. I took my truck in to have a flush done. I paid $135.00 and my truck still had air in the system. I took my truck back in and I said that I could not get over 45 mph because it's overheating. One of the techs said well you have air in the system. I said that's why I brought it in to have it flushed. He stated that without a bleeder valve he does NOT know how to bleed it. And he suggested that I take my truck to Brownwood radiator. I paid $135.00 for service which should have included a bleed and still can't drive my truck. I have been taking all three of my cars here for 10 years. Very disappointed in the service today and will not return.

My husband car was failing due to lose connections in the motor. The majority of mechanics in town…read morekept telling him to go somewhere else. Well they fixed our car better than anyone in town. The job was so well done our radio was even fixed in the process without us asking. Thank you, D & R, automotive for giving us a chance.

Drove by last Monday to have my car fixed. The business was all locked up at 9AM and there were…read moreseveral for sale signs. Not a good place to get your car fixed.

Went to get an oil change with $30.00 off Big Country Ford bonus reward card. Last visit was $20.00…read moreoff and paid $44.00. The visit today was supposed to be $30.00 off, paid $61.00. Didnt make sense, so went inside and was told by Stephany Gardner that we asked for a tire rotation, which we did not since the new tires were put on two weeks ago, and that prices have gone up. Service advisor Stephany Gardner was dismissive with regards to.my questions and walked away as if she had better things to do, acted as if she didnt care that we paid $96.71 for an oil change with the Discount Card. We bought our car here and with the way the Service Advisor treated me, we are done with this service department and dealership because of this experience. I have a free one next time and will make sure nothing but an oil change is done! Also, three days later the interior smells like shop grease.

"Absolutely outstanding experience with ! My friend, a single mom on a tight budget, bought a used…read morecar "as is" 6 months ago. When her water pump failed and another shop quoted $2,500+, we came back to the dealership desperate. Gab at Big Country Ford remembered her, listened to our situation, and immediately went above and beyond. He and the manager had their service team diagnose it, worked magic with pricing, and got the repair done for hundreds less than originally quoted. Everyone we dealt with--Gab, the manager, and the finance lady--was genuinely kind, patient, and caring. In a world where people get taken advantage of, this team restored our faith. Highly recommend this dealership!"

My husband and I are extremely pleased in the help we received from Bruner, specifically Kim! This…read morewas our first BRAND NEW car to buy and we did it primarily online! We live 350 miles from the Brownwood area, way up in Amarillo ;) But finding this vehicle on fb marketplace and staying in touch with Kim via phone and email truly helped us! These vehicles are extremely hard to come by, so when I found it available through Facebook marketplace, my husband and I were inquisitive. This vehicle was secured by two other serious buyers so we thought we wouldn't be able to buy it. However, about 5 days later, I received a call from Kim letting me know that it was available! (Little did Kim know that Garrett and I had just returned from a weekend trip to Houston where we planned to buy an SUV but returned home with nothing!) My husband and I did something we've never done before-- we decided to buy a new car, sight unseen, over the phone. In the car market these days, vehicles are hard to find and are selling way over MSRP! Not at Bruner. Bruner Auto Group takes good care of you and reminds you of your hometown! Bruner doesn't throw in expensive dealership fees or packages that you know nothing about or don't plan on using! What you see is what you get! We were delightfully impressed and this has been the best vehicle purchase we've made to date! (And we've made a lot: Hudiburg in OKC, plus many others in Texas and Oklahoma and New Mexico.) The process has been seamless! Thanks, Kim, for driving 250 miles to meet us in Lubbock! Thanks, Kim, for taking such good care of us! And thanks Bruner Auto Group for ordering this '21 Tahoe with the panoramic sunroof for your dealership! We're thankful we found it and you all!

Purchased a GMC Acadia from this dealership. One of the most stress free car purchases I've ever…read morehad. Everyone was so kind and thoughtful. They found the perfect car match for what I wanted. Great test drives on multiple vehicles until finding the right car. Paperwork was easy peezy. Car delivered clean, certified, and out the door without a hitch. A couple of days after my purchase, my salesman sent me a thank you gift of a nice insulated travel mug and chocolate chip cookies that tasted oven fresh. Beat that if you can.

Courteous and efficient staff. Got us in and fixed up in no time. Stands behind his work if you…read morehave questions and works with you.I highly recommend Da Shop!!!