Well I bought a groupon and went there. Once I arrived my stylist was running late from lunch (-1) but I was offered a wide range of drinks & I choose a corona (+2). Upon making my appointment I did speak of the services included and more specifically the neck & shoulder massage. The stylist was nice & chatty, so was the other one for that matter and however after my shampoo & about to commence my cut, the other stylist starts speaking of the tip she didn't receive from the previous client and my stylist mentiond "I told you as he was using a groupon" which made me feel obliged to TIP (-2). They were great and chatty and friendly but that kind of put me off and what I was looking forward to most after all that was the shoulder & neck massage after my rinse again...unfortunately it never arrived (-2) and I did tip pretty decently (-2). Therefore I guess their points fell to a negative -3 in my books and I am still paining in my neck and shoulders. read more