This hotel is beautiful. When you walk through the entrance, you instantly feel relaxed. You can…read moresee the entire beach and the pool straight through the middle of the hotel. The staff are WONDERFUL and always willing to help. Mae sure you go to the breakfast buffet and fuel up every morning (this was our favorite part of the day)! There are so many breakfast options and Maria will make you pancakes/waffles/omelets with a smile. They renovated their pools and it has added so much space to the pool deck, as well as an adult-only space. This hotel is walking distance to the marina, where you can wander off to at night to get a bite to eat or stock up on some basic necessities. During the week there is a fun art walk in the evening! Also, you are just a taxi ride away to Zona Romantica - the staff will ensure you get a safe and fair taxi anywhere!

I was generally satisfied with the hotel's service, food, and atmosphere. My room offered a lovely…read moreview and was clean when I first arrived. My only concern was during check-in, where customer service could improve in friendliness and communication. Since they are the first point of contact after arriving, a welcoming demeanor can make a significant difference.

A beautiful, welcoming home-away-from-home! 80 rooms, NO CHILDREN, and a 10 minute walk into…read moredowntown. Been coming here for 20 years and love it!

Hubby booked me this beautiful beachfront hotel for my birthday! The poolside terrace is so lovely!…read moreI could have just hung out at their poolside terrace the entire time there! The rooms were Tuscan style architecture, which didn't get me too excited, but they were clean, and the bed was cozy and comfortable! The king bed room is quite large, and we got a room on the 5th floor with one of the best ocean view possible!! The beach and views were nothing short of amazeballs, but I recommend going to a different beach if u want to wade in the water and do shoreline body surfing. The beach has too many rocks that could slice you up pretty badly! The hotel doesn't have self serve parking, so you are required to valet your car. The hotel is very close to many ships and restaurants, so you don't really need a car if you don't plan on exploring outside of the main city limits of Puerto Vallarta. Hotel staff are all very pleasant and accommodating and do their very best to ensure you have a wonderfully pleasant stay!!

This was a much-needed getaway, and it absolutely did not disappoint! We stayed for 5 days/4 nights…read moreand opted for the all-inclusive package with butler service to celebrate my 40th birthday. Our butlers, Danny, Diego, and Alan, were absolutely amazing! I was able to text them whenever I needed to make reservation changes, ask questions about the shops, or arrange transportation. They were incredibly helpful, responsive, and made everything so much easier throughout our stay. The rooftop pool team at Hotel Mousai was also fantastic. They were attentive, friendly, and made sure we had everything we needed to relax and enjoy our time by the pool. The hookah lounge staff were equally wonderful and added to the overall experience. We also had a great experience at Kumar Steakhouse. The staff and DJ really helped make the evening memorable. Our waiter, Marco, was especially great, he was attentive, friendly, and truly a team player. The service, atmosphere, and staff made my 40th birthday celebration one to remember. We would definitely come back!

Luxurious gem! We were 3 couples total, everyone was super impressed with their rooms,…read moreaccommodations and the food. We did not have to leave the resort because it was meant to be a 100% relaxation and disconnect good time. We stayed in the North tower. This all inclusive resort has beautiful pools and friendly staff. For me, the best of all was our large room with a wrap around balcony on the 8th floor with a hot tub, hammock and lounge chairs. You can connect via Bluetooth to the multiple ceiling speakers in the room and the balcony. This can definitely be a honeymoon vacation. I recommend it.

I stayed 4 days at the Hyatt Ziva, and the entire experience was 10/10. Brian Suarez made our…read morecheck-in process amazing. The rooms were spacious and very clean, and as a Hyatt member I felt truly appreciated with the discounts provided. The all-inclusive hotel had a great variety of food, which we really enjoyed. Every waiter, pool attendant, and bartender was amazing. Luis Miguel was our waiter and provided outstanding service. The private beach is a great added bonus, and the activities were a highlight of our stay. I even played some of the games offered and won a prize! We also felt very safe throughout the entire stay and would definitely go back. All the staff catered to our every need, which made the entire experience even more enjoyable.

My wife and I had the pleasure of staying at Hyatt Ziva Puerto Vallarta for a wedding, and since…read morethe accommodations were already chosen for us, I didn't read any reviews beforehand. But after seeing some of the mixed feedback now, I was honestly surprised. It seems like this place can be very hit or miss. Thankfully for us, it was definitely a hit. We were there for three nights, and overall had a great experience. Our main complaint would be the food, which we found to be mediocre overall, though there were definitely a couple of standouts. Next time, I'd skip the buffet except for the freshly made stations, which were the only part consistently worth it. We really enjoyed the teppanyaki at Tamari, and the fish and shrimp tacos from Blaze were so good we had them twice during our stay. On the other hand, dinner at Blaze was unremarkable and we were disappointed with the pizza and zeppole from Melanzane, though we didn't get to try anything else there. I do wish we had stayed an extra night or two to explore more of the dining options, though based on what we experienced, we may not have missed out on too much. Every staff member we encountered was friendly and helpful. Special shoutout to Rafael at the club lounge bar and Lizbeth at reception - both were a pleasure and made our stay even more enjoyable. I was also surprised by the size of the gym and the variety of equipment. I made sure to get at least one workout in and really appreciated the incredible ocean views while doing so. We visited in February and never felt like the resort was overcrowded. In fact, some restaurants seemed surprisingly empty at times. One thing worth noting: they have pickleball courts and a basketball court, which we didn't see advertised anywhere. We would've packed our pickleball gear had we known, but fortunately they provide equipment you can borrow. They also offer activities throughout the day - we mostly enjoyed the evening bar shows. I'd definitely recommend downloading their app to keep track of the schedule and access other helpful hotel information like menus. Overall, this was a very enjoyable stay and a strong positive experience for us. I'm giving it 4 stars instead of 5 because the dining experience didn't quite match the rest of the resort. While the food could be more consistent, the friendly staff, beautiful setting, amenities, and relaxed atmosphere made it a memorable stay.

I just returned from a week at Hotel Playa Fiesta, and was so impressed by how well taken care of…read moreand catered to I felt by their wonderful staff. Their hotel and resort were also safe, beautiful, well maintained, and easily accessible by Uber, taxis, and other transport. I was told by a local driver that this location is considered the "Beverly Hills" of Puerto Vallarta, so prices were accordingly higher than in some other areas in town. Despite the price tag, I felt that the service we received was worth every dollar. I loved the all-inclusive dining and bar, and really appreciated the option of add-on services like massages, beauty salon, etc...not to mention the almost-private beach, two pools, and a hot tub! This venue provides entertainment and relaxation, as well as excellent wedding coordination! I hope I get to go back one day!

I was recently a guest at a wedding held at this resort, and it was the best experience ever! All…read morethe staff were so nice and friendly, the food was amazing, the scenery is beautiful, I only have great things to say! Every hour of the day I was able to hear the waves crashing against the rocks like something out of a movie, gorgeous!

One of the most amazing dining experiences we have ever enjoyed. The venue is gorgeous with…read morestunning views of the city and sunset. Delightful live music. The food was delicious and the service was fantastic!

Our stay at Hacienda San Angel was absolutely exquisite. From the moment the doors opened, the…read morehotel felt like a hidden oasis tucked away in Puerto Vallarta. Every detail of the property is thoughtfully curated, creating an atmosphere that is both luxurious, warm and welcoming. The service was exceptional. Every staff member went above and beyond to ensure we were comfortable, consistently checking in and anticipating our needs with genuine warmth and professionalism. Transportation arrangements were seamless and made exploring the area effortless. The food was incredible, and the views were simply breathtaking. The decor throughout the property is stunning, with beautiful artwork, lush plants, and unique design touches around every corner. Every nook and cranny offered something special to discover. The hotel was impeccably clean, and the custom touches made our stay even more memorable--nightly chocolates, filtered water in the rooms, and countless thoughtful details that elevated the entire experience. Hacienda San Angel is more than just a boutique hotel; it is a destination in itself. If you're looking for a romantic, elegant, and unforgettable stay in Puerto Vallarta, this is truly a special place.

Raul, MacGregor, Yesenia by the poolside were our people! Definitely go to them if you want to have…read morea good time. They will show you what hospitality looks like. The best drinks and service and so worth it while you're by the pool. I miss them already! Carlos at the front desk. Beyond helpful and so kind. Helped me look for last minute boat options for sunrise. Jessy, hostess for steak and sushi, got us seated. We would have been at the buffet every night if it wasn't for her. Overall, loved it. We had 2 different rooms. One with the plunge room, such a beautiful view. But loved our second room more, with the swim up. Get the swim up. It's worth it. You aren't allowed to eat in the pool, but if you have a swim up room, you can eat there. They will come and serve you. The 4 days we were there for my boyfriend's birthday, they did something special. Whether it was a song, a cake, chocolate covered strawberries, they decorated the room even, such a lovely place. Highly recommend!

A very nice hotel when visiting Puerto Vallarta. I decided to experience the beautiful ocean. With…read moreamazing weather, a cool calm breeze and good music what could be better. This is a wonderful place to visit. It's probably explains why I keep coming back.

This is hands-down the best all-inclusive resort that I have ever stayed at in my entire life and…read moretrust me. I've stayed that many. I was recently here for a president's club trip and it was beyond phenomenal. Special shout out to our concierge Dulce! I thought I lost my wedding ring and wedding band and she was on top of it! The food is phenomenal. The pool is so big and a perfect temperature. The sheets felt like butter and the pillows were so comfortable. In your room, not only do you have a mini bar but there's an entire drawer full of snacks and they leave you goodies that turned down each night. The housekeeping staff always did an amazing job and paid attention to detail. The food at this resort is absolutely incredible! We ate at Piaf, Luca, the pool bar and ordered room service- I never once had a bad meal. 10 out of 10 across the board.

**BEWARE OF REFUND SCAM**…read more We cancelled our reservation about 6 weeks prior to going and are still awaiting our deposit refund almost two months later. I get multiple confusing and conflicting email responses from their representatives claiming that international transactions can take up to 30 business days. Their story is ever-changing. We are well beyond thirty days and this is nonsense in 2026. I have since discovered on internet searches that this is a common problem with Gran Velas. This is extremely suspicious and likely a scam company - beware!

We were here when the cartel attacks happened and we are still here. Very scary. Not hotel's fault…read morebut our vacation was ruined and we had to stay another 6 days before we can get a flight home.

Just left the resort & the customer service at Sunset is excellent. Miguel, our butler went…read moreabove and beyond. We purchased a bottle of tequila from a store down the street, got back to hotel & noticed it was leaking. Miquel not only walked us to store & had store exchanged the bottle but also wrapped it for us. Sunset is lucky to have him as an employee.

Dear Yulio, As we are celebrating our final evening here, I…read morewanted to personally share our experience at Sunan. This was, without question, one of the best dining experiences we've had at Hilton Vallarta Riviera. We returned again tonight, and once again the service and quality were absolutely exceptional. Edgar (Captain), Abraham (our server), and Isaura at the front delivered an outstanding level of professionalism, warmth, and attention to detail. Everything was handled seamlessly, and they made our evening feel very special. The food was excellent from start to finish--the shrimp tempura, satay selections, sea bass, desserts, and drinks were all consistently high quality. This team truly operates at a five-diamond standard. No confusion, no unnecessary upselling--just genuine hospitality and a focus on delivering a great guest experience. You should be very proud of this team. They represent exactly what hospitality should look like. Thank you again for everything. We truly appreciate it and look forward to returning. Warm regards, Dr. Ardy Farokhirad

Overall a good property with a beautiful beach, probably one of the best beaches at a resort Puerto…read moreVallarta. I've also stayed at RIU and Hyatt Ziva in the area as well. Currently , while at this property, the prices were comparable to Hyatt, however I feel Hilton's value doesn't deserve a price similar to Hyatt. The food isn't as good, sometimes some of the food would run out (bacon was always empty and papaya was not available daily).The options are wider at Ziva, more restaurants and more bars. Also, at times certain areas felt like a bottle neck at Hilton ( buffet and 4th floor elevators). Riu, to me always felt more economical. You get an awesome bang for your buck there. In terms of offerings, I feel Hilton is closer to Riu however they are charging a Hyatt Ziva premium. Hiltons cafe is not even apart of the all inclusive like Hyatt is. For the price, I choose Hyatt ziva, and even if Hilton reduced their price by 20%, I would probably choose Riu. I think Hilton needs to offer a little more at a lower price to be competitive.