Classic bike shop! Truly unique with super nice people and great gear/bikes. Got great trail…read moreadvice, bike serviced nicely and quickly. Can't say enough good things. One-of-a-kind!

After 10 years of buying mountain bikes and parts from Chad and his crew, I referred my now…read moresister-in-law to Red Barn to build and buy my brother's dream bike for his thirtieth birthday. Chad, Brian, and crew went above and beyond; working within her budget and tailoring the bike perfectly to his skill level and terrain. Perhaps even more impressive, they somehow found a way to get that gift in his hand on the day despite well-known production delays on that run. They're rad folks, and I never hesitate to send business their way or pick up the phone to price out my next ride.

I got my road bike tuned up here about a month ago and all I would say is I would go somewhere…read moreelse. For starters, they told me it would cost roughly $130 and then it ended up being $200 which was shocking, and as I've been riding my bike around I noticed that there's a clicking sound that wasn't happening prior. Also, my chain has been dropped three times since getting my bike back and it never did that before. When I came in to aire a grievance, they weren't very nice and seemed to begrudgingly help and my problem wasn't even solved.

Just my 2 cents... but when you tell people that you don't want their business because they bring…read morein an E-bike to be serviced, you might be turning away a lot of potential customers. I'm sorry, I thought this was a cyclery shop? I came into the shop to get my derailleur fixed, brakes bled, and tubeless tires put on. The owner of this shop denied me service only after seeing my e-bike. Glad he helped narrow down my bike shop selection going forward. Don't give this place your hard earned money, you deserve better service!!

Highly experienced, no nonsense staff who work tirelessly to problem solve and get you going…read morequickly without a fuss. On numerous occasions I have had repairs done in 24 hours or less. They always under promise and over deliver. Absolute rockstars in western Montana.

I bought an Ebike from Rad Power Bikes and Chad at Missoula Bicycle Works expertly put it together…read morefor me on a tight timeline. A few months later I crashed with minor damage and at a moments notice Chad at MBW did the minor repairs and cleaned it up to brand new condition. I cannot say enough about the level of service, care and courtesy Chad has extended to me. I think Missoula Bicycle Works and Chad are the model of all the best a retail/service business should be.

WOW is the first word that comes to mind! I'd give ten stars if I coudl!…read more I had a quick layover in Missoula and had some time to kill so decided to go thrifting, not knowing that this awesome treasure in the wall shop was right nearby. I almost didn't go in because often secondhand sports equipment is sometimes expensive, and since I'm a total a noob with gear I always fear employees will be annoyed. This place proved me wrong. Everything in there was an extremely fair price, with some great markdowns and sales throughout. I got a Patagonia raincoat thing that fit me perfectly that had been marked from 40 (pretty good) to 15 (wow!!!) The prices were really great but what really blew me away was the customer service. I've been curious about taking up a new skateboarding habit as an inexperienced 26 year old and decided to ask them how to get started, as I was curious about some of their boards. Mini (one of the owners, basically the sweetest person you'll ever meet) INSISTED on taking me next door to give me a few pointers. So I basically got a free skateboarding lesson, tons of great advice, and on the way out I ended up finding an amazing unicycle, a size I've been wanting for awhile but was afraid to buy online without trying. They of course encouraged me to try that too and took the time to make sure I left with everything adjusted to just the right size and the tire newly blown up. Fantastic friendly folks here, and amazing fun gear, vintage and new alike. Can't wait to be back!

I consigned an item here last September, but it didn't sell. When I went over to pick it up, they…read moretold me they had "given it away" (?) Because I hadn't 'renewed' my contract. They had my phone number and email, But didn't contact me. I've never been treated like this from any business. A convenient way to make 100% profit off your customers.

My husband has been looking for a certain brand in his size and we finally found them! Found myself…read morea nice pair of Sorel's too. Aulden helped us find the right size, quickly and professionally. Aulden was awesome! Thank u!

Just an odd experience yesterday at REI with a teller named Chris, we had a faulty item and went…read moreinto figure out a return. It was a bike rack we'd purchased from another REI and had to get things replaced. I went up to the front counter and was met with a very weird attitude/criticism and weird looks that I didn't know to go to the bike counter in the back of the store(didn't even know there was a counter back there).... Got back to that counter and the bike guys were like no, you could have done this up there, no reason to haul the rack back here.... Otherwise a solid REI just a very weird social encounter that threw both my wife and I.

Purchased a bike for my son's birthday July 26th from Footcycle. My son is paralyzed and needs a…read morecertain kind of bike Which is why we chose this bike. The bike was shipped very quickly, we received bike with a bent frame and unable to put together. I reached out to footcycle by email since they are not able to take phone calls and received a response very quickly stating I needed to send pictures of the frame and box it was shipped in. I did what was asked of me and waited days before I got a response. I emailed again asking for the status on this Issue and was told that they are doing their best to contact the manufacture but that they havent received a response From manufacture. I was told to try the manufacture ourselves, so we did and was able to talk with Josh. He was super nice and responded quickly. Weeks later we received the new frame but had mentioned we are missing tons of parts. We were told by manufacture to take photos of the parts we had and they would figure out what we are missing. We sent email with all photos requested and was told we had all the parts. We tried putting it all together with the horrible instructions it came with and still couldn't as we were definitely missing parts. We marked everything we were missing and Josh from trailmate was kind to get them sent ASAP. We we're finally able to put the bike together as of Tuesday September 7th which is when we received the missing parts. I've never experienced anything like this before with purchasing online, this has been a nightmare to deal with. I emailed both the manufacture and Lightfoot cycles with my concerns and experience and asked if they would kindly refund some sort of amount for all the leg work we had to do on our own and all the waiting. Today 9/16 I was send and an email notification for a $20 refund. As I'm thankful for the $20, I'm beyond frustrated that the amount refunded DIDN'T even cover the shipping cost or at least 10% of the bike, as we paid over $1000. I will never use this company again or recommend them to anyone nor will I ever buy another trailmate product again.

These guys saved me!…read more Thanks for the quick and very friendly repair of my mountain bike. A friend and I are on a road trip that involves a lot of biking on mountain trails and unpaved roads. All was going well until one afternoon my bike developed problems. Since we were near Missoula, we made a detour in hopes of finding a bike shop that would help out and make the repair without delaying our travel plans. After arriving in Missoula I just started calling shops. My third try was with Open Road and they told me to bring it in and that they'd get me back on the road quickly. AND...... that's exactly what they did, and at a very fair price.

left my bike for three days to fix a tire and get a tuneup. The tire was flat the morning after I…read morepicked it up. They fixed it for me without further charge, but it was a waste of my day off. Turns out they put an old tube in The first time. I think this was carelessness on the part of one employee, and overall they seem like a competent shop.

Friendly, extremely helpful staff! Knowledgeable about parts, quick problem solving and…read moretroubleshooting, wonderful store layout and product availability. I can not recommend them enough!

I live in Spokane and decided to purchase a new Norco from Missoula Bike Source based on a…read morerecommendation from a physician friend in Missoula. Store understood I was from Spokane but said Happy to have me as a customer. Chris (owner and nice gentleman) sold me a prior year, but brand new Norco Revolver xx1 FS completely decked out with top of the line specs and 1200g carbon DTSwiss wheels for $5k even! Could not be happier. Best deal on the planet by far on Norco's top end ride! I appreciate the gesture guys. Cheers. Some honest feedback that only focuses on customer service and customer service follow-through. Withing 1 year had issues with the KSLEV carbon seat dropper post I purchased with the bike ($575). Not the fault of Missoula Bike Source. Rob asked me to send him a video of the side to side movement to forward along to KSLEV. Rob dropped the ball and I didn't hear anything from him for 8 months. Can happen. Re-did the video and re-sent to him. Out of convenience, the shop suggested I stay local in my home city to have issue addressed. Finall impression...I had Missoula Bike Source do my annual service on my new Norco since I'm in Missoula quite a lot working at St. Patrick's Hospital and it was no issue dropping bike off for service. I'm only 2 years in on the bike and the rear pivots on the rear suspension have gone out and need replacement. Argh! Frustrating because this bike has been ridden less than 2K miles and Rob did the annual service for me.

Great people to work with wonderful staff Need fast parts…read morethey are your choice They have lots of motorcycles,UTV, and Snowmobiles!

I pass two Yamaha dealers and add an hours drive to give Al's Cycle my business…read more I have bought two machines from them and they have taken great care of us. If they dont have what I want in stock its there in a few days. Service has always been impeccable, salespeople are honest and you can always count on the best deal. Its well worth the extra drive for anyone to drive to Hamilton and go see Al's.