I've taken my bike here 3 times; the first time, it was stuck for a month just to replace a…read morescratched muffler and handlebar weight (and getting any sort of response was hard enough that I went in-person to go talk to them- a 40 minute drive just for information). The second time was a few days, but they couldn't figure out why my bike was stuttering, so I paid $280 for a simple diagnostic test. The third time, the most recent time, is why I will never, ever get my bike serviced there, again. It got sent in for wind damage, and was stuck there for two entire MONTHS. After one month, the department head finally contacted me, and explained the delays. There was a gap of 9-11 days that he couldn't explain, and said he would look into it (I never heard back about that). He did give me a list of excuses: they were training a new guy, customers are spoiled these days and expect to be treated like royalty, and my favorite: 'you've gotta break a few eggs to make an omelete'. (No, I'm not kidding. These were the excuses he gave to me complaining that they'd had my bike for a MONTH with no real update or timeline, and very sparse communication.) One month later when I finally got my bike back (in an incomplete state- more about that later), the handlebars were tilted, the left lever and mirror assembly was angled far more forward than the right one, and worst of all, the new chain's master link was incorrectly installed. The plate was pushed in so far that the x-rings bulged out (shredding within the 40 minute ride home), and the rivets were barely flared (5.22mm and 5.35mm when they need to be AT LEAST 5.5mm). The chain was too tight as well, even after I had made sure to tell them to refer to the swingarm's specs, which had the measurements printed on a sticker, impossible to miss. I tried contacting the department head again, but he never replied, so I messaged Hannah, sending pictures of the absolutely butchered chain job. She told me they'd need to see the bike AGAIN to tell what was wrong- but here's the thing. ALL of the other bike mechanics I showed the same images to knew that the job had been done badly. I got a small refund for the bad master link and some of the work ($90 of a $1900 job overall, which is ridiculous considering it was just replacing one body panel, the handlebar, chain and sprockets, and left lever and mirror). Then, a week later, the extra part they didn't install came in the mail (an indicator). I went out to install it, and realized that the indicators on my bike WORKED FINE and there was barely a scratch. When Mosites had given me the repair quote, I asked them SPECIFICALLY to remove ALL cosmetic damage from the quote and only fix things that affected the performance. Again, I messaged Hannah asking how I could send the part back for a refund. She told me it wasn't possible, and put the onus on me because 'I approved the insurance repair estimate.' I had approved it *trusting that the mechanics at Mosites had removed all cosmetic damage from the estimate*. They are now refusing to admit fault for their mistake on the repair estimate, so I had to pay for a $75 part that I didn't need. I never heard back from the department head regarding the dangerous, lazy job on the motorcycle chain, either (even when he gave me his direct line to message, saying to talk to him from then on). After talking to other riders on Facebook, basically nobody had anything good to say and told me that Mosites actually has a really bad reputation, it's just covered up by the positive Google reviews, causing newer riders to go there for service. So I'm writing this review as a warning to anyone thinking of going to their service department: if Mosites insists that their customers have to double check their work so often and second-guess their estimates because someone made a mistake, then their work is not worth your money or time. Look at the low-rated Google and Yelp reviews, that's the real story. (to add- the department head DID contact me over a 2-star review I left on Google. He seemed very focused on making sure I changed it, because 'we had talked'. Sorry, 'talking' doesn't change the fact that you're saddling me with an extra part and made my bike dangerous to ride.)

This is my updated review.. After a rocky start with my…read moreDucati, all is well. Mosites fixed my bike quickly and at a reasonable price. The new showroom is going to be nice when it's completed. Thanks JJ

Amazing experience at this store thanks to Jackson. He came to our aid less than 30 seconds through…read morethe door, and had an amazing amount of knowledge on what i needed. Will 100% be going to this store for all my motorcycle needs.

They need to improve customer service. The guys were standing around whether the customers were…read morelooking at items or waiting to be checked out. Great place if you want to be left alone and try on helmets. Just reference the internet for reviews and then buy elsewhere.

Grossly overcharged for mounting 2 tires…read more Service: Mount 2 motorcycle tires on rims carried into shop. The good: Friendly knowledge Service, quick turnaround, replaced valve stems without being asked. The bad: Owner did not double nut stems until asked. After service completed, owner stated had i purchased tires at shop cost to mount and balance is 29.99, since I carried in tires in mounting and balance was $80 per tire. Total cost to only mount 2 tires was $160, no balance was performed but was charged. In all fairness, I expected some type of fee for bringing tires in however a 275% increase in cost is simply price gouging. I had hoped I found a shop for inspections and oil changes unfortunately they took advantage and lost a customer. I will be sure to share this experience online and I will take my business back to the dealerships. Response to owners comments: He is correct, the tires were balanced with beads that I provided that are dumped into tire while mounting. The point he misses, he charged to balance the tires on a balancing machine. A service that was not needed/performed but he charged for it. I mentioned replacing valve stems as a positive however, the service was not requested nor required. The stems were not leaking and the tires held 30#'s all winter. Again a service performed and charged without my request or knowledge until after one tire was completed and they destroyed the other stem on second tire attempting to remove. As a previous manager of a auto service shop, the number one rule is never perform a repair to a vehicle that adds cost to the bill without approval from customer. Lastly, I have no issue paying a fair price for service (in fact I tipped the mechanic $10) however price gouging is a poor business practice. However its clear he believes even a 200% increase on rhe most basic service is acceptable. FYI. I will gladly attach my bill here shortly so anyone can clearly see the charges for themselves and draw thier own conclusions.

Great service. Love supporting a locally owned business especially when you have direct contact…read morewith the owner/ operator. Knowledgeable, focused and organized are a great combination when it comes to a favorable outcome with car products and repairs. Definitely recommend Rotation Station when price shopping tires.

Honda House. Pittsburgh Cycle Center. By any name--is the best. Over the past 20+ years I have…read morepurchased scooters and motorcycles from PCS, and always had exceptional experiences. Fantastic to work with, best prices anywhere, an excellent service department, knowledgeable and willing to help. I recommend them and will continue to buy and have my motorcycles serviced there because I trust them. After moving to the north hills, this is where i continue to go. Moto ladies: buy your next motorcycle here. Trustworthy, fair, helpful, have your Hondas and Kawasakis...this is the place. To Joe and Donnie and everyone else there, thank you for the years of expertise and kindness. I can't recommend them enough. The best.

I've been a customer of Pittsburgh Cycle Center (Honda House) for decades, with bikes ranging from…read morea rebel 450, to a CM 450, to Various Shadow Motorcycles to two Goldwings (Classic and the new 2018 model which I purchased there). While *singular* experiences might yield some less-than-perfect results (name a business that never has a glitch) my experience over the long haul has been exemplary. It's the cumulative experience and expertise found here that is invaluable. From knowledgeable sales, to a parts stock/database, to a service team that is unrivaled... I've found Pittsburgh Cycle Center to be exceptional.

I took my Daughter there for a chip. She was impressed with all the Harley Davidson merchandise. I…read morewas surprised by the merchandise!

The staff at Z&M are great. Clem took great care of me today. Very accommodating. I needed a rear…read moretire and didn't have an appointment. They took care of my tire and also noticed my break light was out so they replaced the socket. Now I'm back on the road.