The doctor and injection staff at Allergy, Asthma & Immunology Associates (the Scottsdale location…read moreoff Shea) have been great, and the treatment process itself has been convenient and well organized. Unfortunately, the billing department has been a completely different experience. "Incompetent" is the best word I can use to describe what I have experienced. I paid in full, upfront, for my entire allergy shot treatment plan as an out-of-pocket patient. I even received a discount for paying in full. Although at this point, I'm not sure it was worth the hassle. I have a receipt confirming payment in full, and the office has verified multiple times that my balance was satisfied. Despite this, I have continued receiving invoices for charges I do not owe - NINE so far and counting. I was also told several times that someone would call me back to confirm the issue was resolved, but no one ever has. They have had over a month since the first call and weeks since the second and third. At this point, I wish I could bill them for the amount of time I've spent dealing with their mistakes. I have contacted the billing department THREE separate times and was assured every time that the incorrect charges would be removed. Nothing was corrected, and I received yet another bill today. When I attempted to call for a fourth time, their automated system disconnected me. It is incredibly frustrating to repeatedly deal with billing errors after paying a substantial amount of money upfront and being told multiple times that the issue had been resolved. Great medical care is important, but competent billing and basic follow-through matter too. This ultimately comes down to honesty, integrity, accountability, and competence. Five stars for the doctor and the injection schedule. One star for billing. Management seriously needs to address this department.

I have very severe asthma. I went there on the recommendation of my pulmonologist at Arizona…read morePulmonary Specialists. I originally started out going to an asthma doctor in Illinois who was an allergy and immunology specialist for one of premier medical schools in Chicago. When I moved to Phoenix in 1996, I used an allergist my doctor in Illinois recommended. After 4 years, my allergist moved to Las Vegas. He suggested Arizona Pulmonary. I've been with them since 1999. I have been taking Fasenra since 7/2020, and my asthma dramatically improved. I even lost 180 lbs from not having to be on prednisone except if I got sick. Everything was great, I looked and felt terrific, until the Fasenra stopped working about 18 months ago. It wasn't sudden, but noticeable. My breathing got worse. I was wheezing and coughing more, which I blamed on a month-long stay in the hospital in 1/2023 due to double pneumonia. Nope. It continued to go downhill then finally dropped off a cliff. I was put back on high dose steroids, which triggered me eating everything in sight and at night, causing me to gain 55 lbs. I was taken off the Fasenra completely in February of 2025. I was put on a trial of Dupixant in late March, which worked great for my breathing almost immediately, but gave me every side effect in the book, also almost immediately, too. It was so damn frustrating. My doctor there, Dr. Mason, felt Dr. Manning might be helpful because he didn't want me to fail the last medication available, Tespire. Perhaps there was a systemic allergic response he could avert? I went there not expecting a lot. Wow-was I wrong!! The people in the office were friendly and welcoming. The doctor, Dr Manning, was amazing. I could even imagine myself going to him for my asthma if anything happened to Dr. Mason to make him leave the valley (as my last doctor there had done a few years ago. In all, I'm very pleased with the care I received from Dr Manning. I'm hoping he can get to the bottom of the allergic reaction I had to the medication and, perhaps, the downward turn my asthma has taken in the last 18 months.

Dr Mittel is awesome !!! Great bedside manner. He listened and helped us feel cared for. He was…read morevery thorough and clear on plan. Thank you

I have called over a dozen times in the last two weeks trying to get this office to send my…read moreprescription to my pharmacy. When I had my appt, they said they would send it immediately and we verified the address three times. No one will ever answer the phones. They dont check their voicemails. My pharmacy has called them numerous times and cannot get an answer. I literally need this prescription for my asthma but no one will send it, or answer the phone.

I was a patient with this practice and this office for 13 years. It was often not easy and…read morerequired a lot of patience for the exhorbitant wait times, the multiple phone calls required to actually get the care that my doctor thought I should have and it required a level of micromanagement that I don't ever care to do again. I did these things because I had a great relationship with Dr. Erdos. He is kind, supportive, thorough and listened to all of my feedback about my care and the runnings of the practice. He was a fabulous partner is diagnosing and helping me manage a complex immune disease. At one point, he put me in contact with the CEO so I could help her troubleshoot where things were going wrong with patient communication. This year, things went even more downhill. I stopped getting calls back. Out of six phone calls, ONE was returned. I left multiple messages to get them to send the prescription that I needed. I left multiple phone calls about the patient portal that was broken and never heard from anyone. After I decided to seek care elsewhere, they contacted me to see how I was tolerating the new medication! The medication that they never sent in! And the person who called me referenced a note from a doctor that I do not and have never seen. I physically went there to get a copy of the prescription and then magically, the pharmacy received it! All of this further validated my decision to leave. I shouldn't have to work this hard. Neither should you.

I'm leaving this review in the hopes that someone will see it and respond to the multiple…read morevoicemails that I've left requesting my immunization records. There is no way to reach a person at this office because all phone calls are routed through an automated system with extremely long wait times. The nurses are doing the best they can with the very limited resources that are allocated to patient care. I can only assume that the doctors who manage the practice pay themselves well. I have no doubts as to the competence of Dr Erdos but the way the office is managed could be improved.

Wonderful doctor. He listens…read more.. I've been seeing him for almost 10 years. I moved to the area from Austin Tx and missed my old allergist dearly until found Dr. Rishi

First, Dr. Rishi is very attentive and I liked his enthusiasm. The quality of care is not the…read morereason for my low review. I am a small business owner with less than stellar health insurance and a VERY high-deductible. I found that Valley Allergy is in my network. I sent them my insurance information and made an appointment. I wanted two allergy tests - one for food and one for environment. I was told I needed to split them into two different appointments. I got my test results and left happy, until....I received my bill: Two allergy tests: $1760 ($880 each) Office visit #1: $492 Office visit #2: $268 Total Cost: $2520. My insurance picked up a portion of the cost, but I was left with a total out-of-pocket cost of $933. When I called the office in shock, I wanted to know why they did not warn me when my insurance did not cover such high (and in my opinion), ridiculous costs? I spoke with two different individuals who offered me no assistance. They stated they do not run insurance in advance unless asked. They weren't rude but they weren't helpful either. So, I write this as a warning to small business owners or anyone with a high deductible. Ask the office staff what they charge before you go in for an appointment. DO NOT make the same mistake I made.

They say it's all about reviews nowadays, and I think it's great to be able to share with the would…read morethe extremely competent and skillful knowledge of Dr. Kwan. Great at case taking and insightful in investigating areas that hadn't been looked into before by other well experienced practitioners. Her sleuthing ended up revealing new areas needing attention and have contributed to my recovery thus far. I'm incredibly pleased to have found Dr. Kwan, and anticipate she will be part of my health team with check ins for years to come as needed. I wholeheartedly invite you to schedule a consultation with Dr. Kwan, in just that first session you will not only see for yourself but will also know the good, kind, thoughtful, and intelligent care you are in for.

My wife has been seeing Dr. Kwan for several years. She is very attentive and caring!read more

This visit could not have been a bigger waste of time and money. If you were looking to get tested…read morefor food allergies as an adult, go to a different practice. They won't do the skin pricks for food allergy testing if you were an adult at this facility because they say all food allergies are developed when you're a child. Then they will lecture you on the difference between food and intolerance and allergy. Lastly, you'll leave with a pamphlet on why testing for food allergies isn't a good idea if you are having gastrointestinal issues because of x, y, and z. Typical male doctor not listening to a female patient and trying to "educate" her. He also managed to tell me my sinus infections were migraines, not sinus infections because I have sinus pain when I get them. Find a different facility. Dr Davis is useless.

Dr. Aaron Davis was awful. Don't waste your time. He met with me, asked me a few questions and…read morereviewed the bloodwork my primary care provided that I had sent over, so he literally did nothing. Said my bloodwork looked good and refused to do allergy testing on me despite me essentially demanding it after repeatedly telling him about symptoms I have only when I eat certain foods. He said there is a difference between intolerance and allergies and if I was allergic to those foods I would have gone to the hospital. I told him I spoke with insurance in advance to do both food and histamine allergy testing for this appointment and had not taken any allergy pills for two weeks prior. He still refused. What was the point of our interaction?? Or to even be referred to this place if they don't do what they are established to do which is allergy testing?? I was perplexed and after he handed me a paper with random suggestions on it not even accurate to my situation, as he didn't listen to me the entire time. (Which I said to his face and told him he wasted my time and I left work for this appointment) I proceeded to the front desk where I paid $130 office visit fee for nothing. What a cash grab scam this doctor is. Go anywhere else, where the doctors actually care about your well being.

Everyone in the office were very nice and the doctor is very helpful and explained everything about…read morethe tests, blood work, and vaccines required to boost my antibodies.

3 people in my family have been coming here for years. On our drive over today my son mentioned…read moreswitching to a different practice. His reason being anytime we come, there is always a problem from check in to check out it's never easy. He is 100% correct. I said let's just see how today goes. We arrive to checkin and they mentioned doing a breathing test before seeing the Dr. I told them when I made this appointment this was to get information about a new medication, we did not want to do the breathing test. They said no problem they would make a note. When they called to confirm, I reminded them we did not want the breathing test. Again no problem we will make a note. At check in she said "we have you down for a breathing test and to see the Dr.". I reminded her we did not want to do the breathing test. The look on her face was awful, like I mortally offended her. She then tells us well if you don't do the breathing test there is going to be "a bit of a wait". Ok but we made it clear all along and yet it seems to be a problem. So needless to say they proved my son's point, and this will be our last appointment here.

I was seen by a PA that gave me a list stating she would initiate a sleep study, increase Trelegy…read moreand provide antobiodic prescription for pnuemonitis. I have the list on her letterhead and writing. When, I heard nothing, I called several days later . I was told no e of those things were happening as that isn't what she wrote in my chart. So I sit here sick, and looking for a new dr. Its hard to walk out of an office thinking certain things would happen. Then you basically be told "psych. Just kidding".

I recently visited Desert Center for Allergy & Chest Diseases with serious allergy and respiratory…read moreconcerns. I brought my own medical records and symptom history--but the back-office staff refused to review any of it. The allergist interrupted me repeatedly, minimized everything I tried to share, and essentially accused me of exaggerating or lying about my symptoms--even while I was visibly unwell in the exam room. Sadly, a family member of mine had a similarly disturbing experience at this same office. It seems they are not equipped--or willing--to handle patients with complex medical histories. At one point during my visit, after the allergist left and the nurse rushed out, I overheard him ask her within about a minute, "...they're still here?" I felt humiliated and walked out. The allergist questioned why I even came and made it clear he wouldn't help me. It was a traumatic and degrading experience. Their refusal to listen, document, or take basic steps to assess my condition is not just unprofessional--it's dangerous. Afterward, I looked at their Yelp and Google reviews and saw others report nearly identical experiences: being rushed, dismissed, and treated with disrespect by both doctors and staff. This does not feel like a legitimate allergy or pulmonary clinic. My family and I will never return. Please advocate for yourself and seek care elsewhere. Your health is too important to be treated like this.

This office is a mess. My last two appointments had to be skipped because the office was running so…read morefar behind they couldn't "get to me" before I have to leave so I can make it to class. I will routinely be checked in for allergy shots for 20-30 minutes AFTER my appointment time and then it's suddenly my issue because I didn't check in early enough. There aren't actually allergy shot appointments despite them making you have an appointment it just goes by when someone checked in. It's a huge waste of time and a massive joke. The allergist I was seeing left the practice, I am routinely on hold for 30-40 minutes, get told they can't contact the pharmacy for medication delivery, and get billed for claims they submitted to my insurance (and the insurance paid). This whole practice is awful and I would suggest avoiding it if you can.

This review is specifically for Dr. Jennifer Hill. I'm not typically a big review writer but felt…read morecompelled to write one for her because we had such a positive experience. She really and truly cares about her patients and took the time to answer our many (many) questions about our son's food allergies. Dr. Hill is extremely knowledgeable about the latest advances in treating food allergies and really takes the time to understand the patient's history and the complete picture. We felt very confident in her care and wouldn't hesitate to recommend her to anyone!

I came here to see if this procedure helped anyone... it appears as though I'm not the only one who…read morefelt like they got scammed. I got this "sinuplasty" procedure done in 2021. It didn't feel like a real medical practice. And it felt like the medical staff had to "deal" with my after the initial sales pitch. There was a 2 page print out for post & pre-op care. It was very shoddy. And I had to pick up and take my own drugs to knock myself out prior to the procedure. That was the wackiest part. If I asked questions or raised suspicions about any steps, of course I was made to feel like I was stupid or not getting something that was very simple. It all makes sense now why they were acting like this. I was scammed. The procedure was fully covered by my insurance, however I still feel sick by the fact that I was taken advantage of by Dr. Stewart. He doesn't appear to be at this practice but I wouldn't trust any of them.

I received care that I thought was subpar. The office was nice, quick and attentive. I revived a…read morefacial scan and a camera up my nose to see what my problems are. I was questioned by a female doctor if my problems were std related? Weird. My problems were formed from a misaligned jaw causing Tmj/ sinus issues and mouth breathing at night. I know now. Yet. They pressure me in to a uneeded surgery that I now see they push on everyone. I never agreed, as I was already on multiple antibiotics yet I received a call to go pick up my medicine. I declined politely on this c and the front male desk called had the worst attitude and hung up on me.