I scheduled this visit specifically for neck-related dizziness and made that clear when booking…read more During the appointment, a full ENT exam was performed (throat, nose, eyes, tonsils, glands), but my neck was not evaluated or examined at all. I asked whether a hearing test was necessary and was told yes, so I went along with it, even though it was not my concern. When I asked what the diagnosis was, I was told it could not be determined without a lengthy balance test, followed by physical therapy. No specific diagnosis or clear explanation was provided during the visit. I left without my primary concern being addressed and was given a list of vitamins that might help. This experience did not align with the reason I scheduled the appointment, especially since neck-related vertigo is listed as a condition treated.

Dr. Heiland is tough but fair. He sets high expectations, but it's clear he genuinely cares about…read morehis patients and their outcomes. You always know where you stand, and his guidance pushes you to do your best.

I just had a wonderful follow-up visit with Dr. Hyland and I feel compelled to share how grateful I…read moream! His beautiful personality and exceptional bedside manner truly stood out. He made me feel comfortable and cared for, taking the time to listen and address all my concerns with genuine kindness. It's rare to find a physician who blends professionalism with such warmth and compassion. Thank you for making my visit a positive experience!

Worst Dr I have ever seen. He did not want to hear my symptoms, he only wanted to have me answer…read morehis questions, kind of like a script & I was not to inject any information. He told me after I answered each question my answer was due to being old. Example, Thick saliva, old, constant clearing throat, old, etc. He never heard a thing I said. I finally had enough. When I said the appointment is done, because I wasn't being heard, his face got red & called me a crazy lady, every time I tried to explain why I was leaving he cut me off with you're a crazy, after 5 times of being cut off & being called a crazy lady, I decided to walk out. If you want a Dr to hear you, Dr Heiland is not the Dr for you. Extremely condescending, & rude. Has only one agenda & it is not patient care.

I have to write this because I had an unpleasant experience few months ago…read more My right ear was hurting from flying Paris-Phoenix in mid July and as soon as I landed in phoenix I called the office to make an appointment. I didn't get to see Dr. Weiner until mid August, you know how it is that you can't get in right away. By the time I went to see Dr. Weiner, my ear was already fine. He checked my both ears anyway and he said that my right ear had wax, so he did the cerumen removal. Everything went well, so I was happy with the service. Prior to the cerumen removal, I was ordered to get hearing test. I told the hearing lady that my hearing was fine and I didn't need a hearing test, but she insisted and made me to sign the paperwork. I asked her multiple times that the insurance will cover for the test and she said yes! On the following month I received bill from this office with amount of $120.45. I called the billing company and she said yes I had to pay that amount after insurance deductible. In the statement description also they charged me $221 for a new patient. I was like really! I wasn't new because I came to this office for wax removal before.Plus I never heard doctors will charge for the new patients, where was that come from. Dr. Weiner was a wonderful ENT, but unfortunately the management was very poor. So disappointing.

Had nasal polyps (seriously bad case) and a deviated septum in-out surgery performed by Dr. Weiner…read more I was naturally a tad nervous not knowing what to expect. Dr Weiner picked up my nervousness immediately and the first thing he did was cracked a pretty funny joke, which immediately took the tension off. It was perfect! The surgery was completed in no-time, a few days for recovery and I can tell you wonderful it is to actually breathe through both nostrils at the same time and to have a better sense of smell again. Very pleased with the outcome. You never feel Dr Weiner is rushing things during office visits. He is completely present for you and your questions. He is just a pleasant doctor and good-hearted person to talk to. He cares.

Dr. Kelsch is an exceptional surgeon. He was highly recommended by my family doctor and had the…read morerespect of the nurses who took care of me pre and post op. His bedside manner was excellent, he was very clear in describing to me what he was going to do, had to be done and why, and the outcomes. My surgery was complex and the work done by Dr. Kelsch was first class. I'd highly recommend him.

Ugh... front office is SO rude! The front office receptionist was so nasty to an elderly patient…read morethat was ahead of me. The receptionist was berating him and he could not hear- I stepped in to try and help him. It was awful! Anthony the PT is incredible!! He is SO kind, patient & professional! I would never return to this office if it weren't for him! The medical profession has gotten SO unprofessional! So thankful there are clinicians like Anthony Veglia that have not lost their compassion and empathy!

Based on my experience, the 2.5 star rating is far too generous. During my visit, my symptoms were…read morenot properly addressed, and I did not feel my concerns were thoroughly evaluated. After seeking a second opinion, serious issues that had been overlooked were identified. The physician providing the second opinion mentioned that he frequently sees patients from this practice with similar complaints. The administrative staff was equally disappointing and unprofessional. It's clear that their goal is to churn and burn patients, schedule repeat visits, and prioritize revenue over patient care. I would not recommend this office to anyone.

In Dec 2025 I saw a dif't ENT who told me that the RhinaAer would never be covered by my insurance…read moreso I found Valley ENT in my insurer's portal and called to find out if they perform Clarifix instead. They do. Booked the appt. Found out 2 days before my Valley ENT appt that my insurance approved it after all, but I was already scheduled to see Dr. Kelsch @ Valley ENT so I kept the appt. I explained that I already had a scope and sinus ENT 2 weeks prior but they said they needed their own. Fine. But then when we were ready to discuss the 2 options, Dr. Kelsch left the room and returned with 1 pamphlet for each (not super helpful when you want to know deeper, and pros and cons). He stood in the doorway, one foot and his body halfway out, and apparently my appt was over with no oppty for education or Q&A. WTH? Fine, so I asked the out-nurse about the procedures. She looked at me funny. I told her I didn't get education or Q&A from Dr. Kelsch and she said that was very strange. Ok, sounds he normally does, but did not for me. A few days later I left a VM asking for websites Dr. Kelsch recommended for self-education, and an oppty for a phone call Q&A with him. No reply. Fine, maybe VM not working. CALLED AGAIN, talked to a medical assistant, explained what I needed. Three weeks later, STILL NO REPLY. Fine, I'm already approved at the other ENT so I'M GOING BACK THERE. I think I've given AZ Valley ENT the benefit of the doubt enough times. I initially chose to call them since the reviews were good on my insurer's portal but seeing the reviews here, I realize that I should have also checked Google reviews. Maybe other ppl get a better experience but they kept dropping the ball on my end. Good thing it wasn't something URGENT.

Holitic approach to hearing loss and Tinnitus. They educate as well as help. Great staff who care…read moreabout you as apatient.

After many decades of drumming and taking every opportunity to see the awesome bands of my day, my…read moretinnitus became more than a minor daily annoyance. I knew I needed help with my tinnitus and hearing loss, but I didn't want to be one of those persons who spends a gob of money on hearing aids, then doesn't use them. And here's where Dr. Kelly Hanscom really helped me out. I sport a shaved head, so it's not like I have luscious locks to help hide hardware behind my ears, so I really wanted to go with jamming the whole shootin' match in my ear. Dr. Kelly advised me on the available options and clearly explained the pros and cons of the different styles of hearing aids. I used a set of loaner hearing aids until my ordered units came in. Dr. Kelly tuned the loaners (and then my person devices) so that I would receive greater amplification of the frequencies in which my hearing is deficient. But she didn't overdo it. This seems to be where a lot of new hearing aid users experience frustration. I've heard several people say, "I'd wear them, but they're too dang loud!" Dr. Kelly artfully managed the acuity and volume of my hearing aids over the course of three months. As she explained, if a new user gets too much volume at first, it can be "jarring." That's the perfect word. So, over the course of three months, Dr. Kelly eased me into the "power" of my new hearing aids, and she also spent plenty of time ensuring that the fit is perfect and that I understand how to maintain and care for my new devices. I love wearing my hearing aids. It's been four months. The tinnitus therapy is wonderful! In fact, my wife can tell by my mood at the end of the day if I have been wearing my hearing aids. Without the tinnitus therapy, she says I am noticeably more anxious by day's end. And don't forget to say 'hello' and be nice to Franchesca at the front desk. After just a few visits, she had my name down and she regularly offers me cookies when I visit. Don't struggle another day with your tinnitus and hearing deficiencies. It's not only affecting your quality of life, but it's also affecting the quality of life of your family, friends, loved ones, and co-workers.

Dr. Lee was the 4th provider I saw to remedy my ear problem. I'm grateful to him and his staff for…read morefixing my ear after several months of pain. The staff was very kind and great at communication. I would most definitely recommend Dr. Lee. A big thank you to Christina - office manager and Desiree - PA.

I CAN BREATHE THROUGH MY NOSE! Dr Lee did an amazing job. I just finished the procedure and I can…read moreI can breathe through both sides of my nose.. Right now I'm in the stage where my throat is numb from the numbing medicine causing strange, swallowing, but swallowing fine nonetheless. Day 2: In addition to getting Afrin and sinus rinse, be SURE to get popsicles! Popsicles are lifesaver for the throat the first couple of days!!! Today my sinuses are kind of swollen so it's hard to breathe through my sinuses, but I was expecting that. Day 3: just woke up to take some Tylenol and I am not in pain, but the biggest news for me is that I can breathe through both sides of my sinuses, and the majority of the swelling is gone!!! Forgot to take the steroids this morning and my other antibiotics so I'm a little stuffy today, but still feeling really good !!! Day 8: Every day is a little bit better than the day before, and I am sounding less "sinusy". Just did my evening, sinus rinse and had quite a bit of debris come out of my left sinus cavity under my cheekbone. It feels crazy because a lot of the pressure that I was feeling in my teeth seems to be subsiding.

I was not surprised to read other reviews saying doctors are great but office staff is terrible…read more They truly are. It is impossible to get a referral from them. I had an office visit to get a referral- which should have been enough. I had to call 6 more times. I currently am waiting for another call back for over a week, which I am confident will never come. No response to emails. If you schedule a surgery with them, they will change your surgery time numerous times and never let you know. I was in the surgery center watching people miss their surgeries or come in hours earlier like I did because we were never told our surgeries got moved. Doctors are kind and knowledgeable. But not worth the hassle of the staff.

Cold plugged my right ear. Doctor "vacuumed" out (that was fun), weeks later back as there is now…read morea "clicking" in my ear. Only tool that was used was the standard otoscope, no camera to identify the issue. Next thing I knew, into a room for a hearing test....NOT what I had returned to this office. By the time I finished the test, I was hopping mad. Nothing that I can do about the "clicking" every time I swallow. Keep trying to clear your ear was the doctor's instruction. I will figure it out myself.

Dr John Stewart is an outstanding doctor. Took my husband there yesterday for a lengthy impacted…read moreear wax removal. Had been to a PA at a different practice a couple years ago who gave up too soon. When done, Dr Stewart helped me get my husband back in the wheel chair and even pushed it out to the car and helped me get him in the car. I would give 10 stars if possible. Thank you Dr Stewart.

Dr. Stewart and his staff are great! Easy to schedule everyone was really friendly and helpful.read more

Cheryl MacKechnie really put me in a bad way. I only had two small nodules on my thyroid, non…read morecancerous. She removed my whole thyroid and also, without my knowledge removed all of my parathyroids. I was released from the hospital with no meds, no instructions. and no knowledge that she had removed my parathyroid. She was pregnant and ready to deliver, I think it was her last ditch effort to make a final buck before she went on maternity leave. I went home and procceeded to have a huge problem, I had to call 911 as I was not aware of needing any meds. I was never told that I would need ( for the rest of my life) to take medications, and not being aware that she removed my parathyroids, I had no idea that I could have gone into heart failure. I had several very bazar spells or episodes over the next several days and called 911 several times until I finally went to an endocrinologist whom them found that I was not on meds to substitute for the lack of my thyroid and did an ultrasound and found I had no parathyroid. Over the next several years, I have had many episodes that I thought I was dying. Not until this year did I find a doctor that resolved my situation. But I lost 10 years of life struggling with an unknown issue. Until this last year. I finally have my life back. I have to take several meds at four different times of the day just to stay alive. So, please stay as far away from this woman as possible. She almost killed me. Oh I forgot to mention, after the surgery for some reason, I can not longer sing. She obviously damaged my vocal chords. This is devistating for me as I am a musician.

Oof - this is a painful review to write…read more Stay far away. If you are considering an ENT for your child, do not take them to Dr. Cheryl A. MacKechnie, MD. My daughter's tonsillectomy was a year ago and was an absolute nightmare. A simple and common procedure that resulted in permanent disfiguration. Worse yet - no accountability or follow-up care provided by the doctor or her office. Their explanation of what happened in the OR was like a scene from Black Mirror. I wouldn't be exaggerating to say that this was traumatizing for my family. I waited a year to write this review - with hope my daughter's scar would heal and choosing Dr. MacKechnie wouldn't still haunt me. No luck. My daughter has a permanent scar on her cheek due to a burn from the cauterization tool - a careless mistake. This doctor and her office have done nothing to even attempt to rectify this. Of all the decisions I have made as a parent, choosing this doctor is probably my biggest regret.