I came here today for glasses. I already had my prescription. The young man who checked me in upon…read morearrival was very friendly and knowledgeable. It was a very quick and easy check-in. I had enough time to peruse the frames before my name was called. I was helped by a gentleman named Kevin, who was outstanding. He is highly knowledgeable and very friendly. My entire experience here was perfect.

After posting my now infamous review, Kelly (GM) gave me a call. She appreciated the sense of humor…read moreI obnoxiously hammered on with in the original review. Great sense of humor. Anyway, you don't need to know all the details, just that she acknowledged my frustration with the post-COVID corporate hellscape that is Centralized Human Resources Centers that Visionworks unsurprisingly takes part in. This is obviously beyond her control, but what WAS in her control was the kindness and humor she showed my wife and I in making things right. Each follow up was in kind, and we ended up purchasing a set of glasses in addition to the contacts. In a calamity of errors (it's hard to stop tripping down a set of stairs), the trial pair of contacts was in the wrong Rx, but this was quickly resolved with the on-site doctor. At that point, it was just funny, and we all had a good-ol Karen laugh about it. The gentleman who adjusted her glasses today was super kind. Once my wife - who's only period of rapid decision making has been saying yes to my proposal - had lunch and realized she needed a second adjustment just 20 minutes after these poor people thought they were finally rid of us, he happily made the necessary adjustments to the princess and the pea while Kelly hid from us behind her desk. Needless to say, we told her "see you real soon!" In conclusion, corporate center robots in no way represent the awesome human beings you will interface with at the store, and I encourage you to give this place your business. Just be sure to never let them know I sent you.

I would give 0 stars if I could! They rescheduled my appointment WITHOUT TELLING ME! Then they…read moredidn't apologize leaving me feeling quite badly. I cried over it the whole way home. I had my appointment correct!

They changed my appointment WITHOUT NOTIFYING ME! The didn't even apologize! I CRIED!!! I CRIED SO…read moreMUCH I couldn't drive home!

relly grateful for helping me to adjust my glasses for free! I'm so appreciate that the sir who…read morehelped today with my glasses. Sorry that I was in a rush so I didn't get his name. I am really grateful for the help! I highly recommend here for eye glasses!

Excellent eyecare. All The Staff go above and beyond in real customer service. As soon as you…read moreenter, the office ambiance is clean, relaxed and comfortable. You are immediately greeted by a very capable and organized staff. They are extremely helpful explaining billing etc. little to no waiting To be seen. Dr. Kirchheimer is friendly and efficient. He takes time to answer all questions. This office does not pressure you to buy their glasses etc and is competitively priced. I highly recommend this eye care business because they truly care about their clients and it shows. By far and away ahead of other places in this area.

I can't say enough good things about Knauf Optical. They are so kind and caring, accomodating and…read morethoughtful. They helped my disabled self get parked and into the building. Selecting new frames was simple, a very nice selection and extremely affordable. The Knauf's are just good people. I wouldn't consider going anywhere else. Thank you so much !!!!!

I can't say enough about Chris at Knauf Optical. I work out of state and had been having trouble…read morewith my vision. I had 3 different optometrists give me exams in the past year. I called the day before the July 4th holiday as a shot in the dark to see if I could schedule an exam today. His guy was out but he referred me to an amazing ophthalmologist, Dr. Colella. After the exam I went to meet Chris. This is a quaint little shop and Chris was so kind and helpful. I tried frames on and he gave me much needed opinions. The prices are very reasonable for frames and lenses. He even gave me a sample of content lenses to see if I can get used to mono vision in place of bi focal lenses. I couldn't have asked for a better experience. I'm so thankful Chris picked up the phone when I called. I wish I had found him years ago!

Really your supposed to be able to schedule an appointment online.... not happening. I have tried…read morefor MONTHS... not a single spot open ...EVER. Call the store and an automated blurb comes on ...press 1 to schedule with the Optometrist or talk to them 2 for a sales associate 3 to repeat the options. Guess what... it doesn't register any choice you make. The stores seem oblivious to this. So I guess we will look to fill our eyewear needs elsewhere. It's a shame because the glasses we got previously were great. I guess it pays to pay attention to your website and phone systems.

The girls who work here are so rude and have such massive attitude problems! They ask questions…read morethen ignore the answers and talk over the patient. From start to finish its a nightmare there!!! I wasn't even dome putting my contacts back in my eyes un the exam room andnfhey brought the next patient in and started his exam!!!!! Then the girl who was supposed to measure me for glasses was in such a hurry to do whatever she was doing she literally kept being like oh your done then and getting up to leave and I'm like no I need to order my glasses! She ended up just shoving my papers in my face and then leaving. I tried to order glasses online at home so I could ya know have some glasses?!?! They never did measurements so I had to drive the 35 minutes back there rhe next day for them ever so rudely to the 10 second measurement they should of done during my apt. I hate this place never had a good experience and will drive as far as I need to in order to go elsewhere.

Great eye exam and correct prescription . Got my glasses in about 8 days. Great customer service…read more Will def go again for next eye exam

Always a wait. Have a major billing issue and am getting absolutely no help from them. In fact, I…read moreactually had the insurance company intervene and they got no help from them either - they were given 2 non-working phone numbers. I also called Walmart Vision (not the store) and they were AWFUL. Everyone is passing the buck and I'm stuck with a balance bill. The store doesn't step in to help. It's a mess. Will steer clear of Walmart associated vision centers going forward, that's for sure.

I would highly recommend Clarity Eye Care! The staff is incredibly friendly and professional and…read morecare so much about their patients. I had an amazing experience with them!

The progressive eyeglasses were unuseable because the lens area was too small to support the…read moreprescription. After spending $1,378 on two pairs of glasses, I mistakely believed Clarity would stand behind its work. They said would "make us happy" and offered a refund, but then refused to answer many phone calls, emails, and letters when we asked for one. It is insulting to be treated by Clarity in such a dismissive and deceptive way. I have never been treated in this way by any business. I wish I could give Clarity zero stars and sue them in small claims court.

I met with sales associate Kathryn on 1/6/2026, and I asked questions about the different packages…read morethat they offered. I expressed that I was looking for a single pair of glasses with progressive lenses. Kathryn, pointed to the section that I needed, and I went looking for the glasses that suited me. I noticed immediately that all of the glasses and lenses were filthy. Some of the lenses had a dirty sticky residue, which I was not putting on my face. I looked at the premium frames on the other side of the store and saw that they were clean to touch and try on. I picked out a frame I liked and asked about the price, and other features. I ended up purchasing the glasses and paid for my purchase. I used cash as the method of payment, because that was all I had, and they didn't accept my insurance. I went in on 1/18/2026 to pick up my glasses and noticed immediately that the color I got was not what I ordered. And the lenses that I ordered didn't have the anti-glare/protective coating that I had requested. I decided just to leave it alone at that time, as I was already a month past needing the new prescription. I wore the glasses for 8 day's and noticed that when I would clean the lenses, the lense would pop out of the upper part of the metal frame, and there were these black spots that started to appear on the bottom of both lenses, that wouldn't come off when cleaning. I took the glasses back to America's Best on 1/28/2026 and I spoke to Diana, and showed her the issues that I was having, along with the glasses not being the color that I ordered, as well as not having the protective coating. Diana, told me that she didn't see the issues that I had pointed out, but also told me that the lenses popping out of the frame was normal.. I disagreed and requested a full refund. Diana, told me that I would receive a check by mail withing 1-3 weeks, not including weekends. I told Diana, that I paid in cash, as the receipt had showed, and I wanted cash back! Diana, stated that getting cash back wasn't going to happen. I asked to speak with a manager, or someone over her, and Diana stated that she was the manager. I will never do business with America's Best, or any of their other companies in the future, nor do I recommend anyone to do business with them. ( Google, states that America's Best offers a no questions asked full refund, between 30-120 day's from the purchase price, if the glasses were defective from the company. But does not state how you'll receive your refund.

The ladies who work here are absolute gems! They made everything easy and fast, one of the women…read morepicked out a pair of glasses for me that fit so well.. they have a knack for it.

Everyone I've met at Falcon is pleasant, knowledgeable, and helpful. I've been getting my glasses…read morethere for years.

This business is outstanding. Best experience from anywhere else I've bought glasses. The service…read moreis 100%. The numbers of styles of glasses is phenomenal. Go here.

Dr hudak is the best doctor of any doctor I've ever had . His office is very personable and care…read moreabout his patients I would give him a great recommendation... Out of 5 stars I'd give him 10.