Very unprofessional…read more Mechanic claimed he looked into my atv only to try and sell me parts that were never needed for the repair to begin with. They claimed it had stripped and or broken gears in the trans. A mechanic bought my atv as is and had it fixed in 15 minutes. It was the angle sensor. Had the HDL mechanic actually taken it off he would have seen that was the issue.

Yes sir or yes ma'am I got a gas Mini bike and I am looking for sprocket in the ditch brake disc…read morefor 12 inch rims alone in rooms and I don't I bought like a 120 and it's way too damn small set an I don't know what size is for this room and I'd be shared if you call me text me call me I don't matter my number is 740-381-3256 you can text me call me whatever I appreciate it have a good day God bless you thank you

Great employees, super friendly and knowledgeable. Very good small town dealership. Not pushy. They…read moreanswered all my questions and I ended up buying a bike there. Highly recommend.

Knowledgeable, friendly, and professional staff who have repeatedly gone out of their way to help…read moreme, even when it didn't particularly benefit them. The best customer service I've ever heard of, let alone experienced from any dealership. Absolutely great guys!

Amazing experience at this store thanks to Jackson. He came to our aid less than 30 seconds through…read morethe door, and had an amazing amount of knowledge on what i needed. Will 100% be going to this store for all my motorcycle needs.

They need to improve customer service. The guys were standing around whether the customers were…read morelooking at items or waiting to be checked out. Great place if you want to be left alone and try on helmets. Just reference the internet for reviews and then buy elsewhere.

I was treated well during the buying process dealing with the service department I was treated like…read morea piece garbage disrespectful in the process learn, they do not have a certified Honda mechanic ended up in the process i've trading in my honda to get to a better dealer for my next machine

My 10 year old son has an itch now and wants to get a dirt bike, though we are moving out of state…read morehe wanted to take a look at what they had. The place is 3 floors of equipment with ATVs and street bikes occupying the 1st floor, 2nd is gear and 3rd is mainly dirt bikes. They have a little bit of everything here and their customer service was pretty good as well. If we were buying here in Morgantown this would be our stop.

I recently had my Honda Foreman ATV serviced with Big Open Road. Frankly, I am not very happy. I…read morebelieve that I was WAY overcharged for servicing the carburetor. I was charged 4 hours labor for cleaning the carburetor - no parts. I had it disassembled and reassembled myself and maybe not as thoroughly clean, but in way less time. I had asked them to take a look at several things, which they did, but did not fix them either; they just pointed them out to me. Things I already knew. Moreover, when I rode it last the electric start worked fine and it was returned to me in non-working order. I was also surprised to learn that they did not know where the rubber cover over the carb went. I put it on myself in 5 minutes. I believe that in the time the carburetor was soaking and the battery was charging, they could have at least adjusted the brake cables and trouble shot the starter, as well as other routine maintenance. I have seen this before where a "wordy" business man comes up with "talk" and justifies bills with words rather than action. And the horror story with Big Open Road continues. After riding my allegedly repaired ATV only twice, the carburetor failed exactly as before. I called Owen about it only to be told that "he does not guaranty his work" and that I was out of luck. Finally, he told me to "stay off his property". This coming from a business man that claims to conduct his business according to Christian principles on the website. I posted my terrible experience with this business on my Facebook page and ATV rider group and watched my inbox fill will similar stories of being ripped off and treated rudely by business owner Owen Lehman.

This is a great old school motorcycle shop with great mechanics and a large selection of…read moreaccessories, clothing and supplies. The owner Owen Lehman is a wonderful guy and the atmosphere is friendly. There are many organized events during the riding season. Do yourself a favor and stop by and check out the Big Open Road.

The best dealer I have had the pleasure to work with. Everyone there lives and breathes riding…read more They went the extra mile during and after the sale. There was a scratch on the rim I noticed but forgot about and never mentioned. During the final inspection Blake mentioned they found a blemish and replaced the front wheel. Absolutely awesome that they noticed and replaced that without me even having to ask. Other dealers might have swept that under the rug and hoped I didn't notice it. I will definitely be returning.

By far the best dealership in the area!! The entire staff at Barnes Bros is very personable and…read morefriendly! I can't speak highly enough of everyone there from Blake and Liam at the top, to fast Freddy in finance, Brad and Aaron in sales, parts manager Frank and everyone else at the parts/ service counter. They're all make you feel like a part of the family every time you walk in! This is the only shop in the area I trust and will continue to do business with for many years to come.