I went in looking for something to support my foot while I waited to meet with the specialist, Ruthie and Ty were very helpful. They showed me a few items one which was a heel support and a foot support which have been working wonderful. Thank you guys for all your help. read more

Came from Los Banos with my parents, looking for a collapsible scooter for my dad. We called ahead and they were ready to help us when we arrived. Ty was beyond helpful, showing all the options of the scooters as well as bringing out the different colors to choose from once my dad decided which style he liked best. We did not feel pressured or rushed. I can't stress enough how comfortable we felt, this was our first time making this type of purchase. Ty helped us to the car and made sure we knew how to break it down and get it in the trunk. When we left, we all agreed that it was actually a fun experience in the store thanks to Ty. Oh, absolutely cannot forget Matthew and the fun we had sharing the love of the Cowboys!! Thank you Ty and Matthew, you guys are the best!! My dad loves his new scooter :) read more

Needed to help gather some items to help with my elderly mother, the New owner Ty was so helpful and funny, I left with everything I needed. I will definitely be returning. read more

Purchased a wrist brace from them last summer. Ty and Ruby are down to earth people and asked a lot of questions to get me the right product. It almost seemed like they were more concerned than I was. I've already recommended friends and family to them. I didn't hesitate to go back for my grandparents recently as they needed a wheelchair. Love supporting a small family business that cares about their customers. 10 stars!!! read more

Poor service and no compassion for there customers needs. Repeated calls and test message unanswered. Appointment times stand a no show without a call or text messages. A horrible company. read more

Update 12-18-2019: I received a threat from Anna C. who is employed at Valley Medical Supply. December 12-17-2019: Should have read reviews. The most uncomfortable store experience for me. I walk in and there's no bell to alert staff a customer walked into store and needs help. I have to go looking for someone. Then they ask me a bunch of questions and take my prescription. Despite that they still need to get doctors notes but settle for a fax from prescribing Podiatrist for the diabetes shoes. Ultimately I take back Rx and cancel order. Told them 'taking my business elsewhere'. read more

I felt Very racially profiled and stereotyped as I shopped in this so called business. I didn't realize it at first. I am a nurse and I was shopping for scrubs in a room with a huge window where staff can see customers shopping while sitting in their chairs. My back was turned and little did I know the woman literally gets out of her chair comes to the window and stares at me the whole time, I didn't know she was looking until I turned around and she quickly went back to her seat and sat down. I am black, do you thinks she gets out of her chair walks to the window and literally stares at a customer if a Hispanic or Caucasian or any other race/ethnic group walked in, I think not. God is going to judge all of the staffs racist hearts. I will never shop there again. read more

The customer service there is horrid. They are rude and disrespectful. They act so arrogant. I will never go to this store again. The employees harass you over the phone! I told them to stop calling me repeatedly about an item that needed to be picked up, they called right back. I forwarded the call and they called back again. Disgusting behavior. It's unacceptable. read more

I purchased a power chair from VHCS 5 years ago and Ana overbilled me then. She insisted that I pay the portion they are supposed to "write off" according to Blue Cross. Long story, sort version, we just paid the extra $500-600 when we should have filed a complaint. Knowing we would never repeat that mistake again I was dreading the day I would need to have the chair repaired. That day finally came a couple of months ago when I needed to have the seat replaced. I called and asked to speak specifically to Matthew who does the repairs. I was hoping Ana had moved on but no chance of that. The seat was ordered and when Matthew arrived with the new seat he was wearing a mask and completed the chair repair outside my front door. I have always appreciated Matthew's knowledge and professional work ethic. My only complaint is with Ana. I fully anticipated a repeat of her deplorable behavior from 5 years ago. We received the EOB's and were fully aware of the full price of the seat replacement, the deductible we had paid, portion to be billed and amount to be written off by VHCS. When the bill from VHCS arrived, it was handwritten by Ana and several pages in length which I believe was her attempt to confuse me . Once again she was expecting us to pay the full price of the replacement seat. I find it hard to believe that she doesn't know or understand correct billing practices as long as she has been working there. I firmly believe she practices ripping people off and it angers me that she had been able to get away with this for years. We sent payment for the amount we owed which should have ended any future bills from VHCS. But, I received a second hand written bill from Ana with condescending comments included stating I had ignored her calls and previous bill so she felt compelled to provide a simple way to understand it before she sent us to collections. I had returned the only call received from Matthew and her bill was not being ignored. My husband called Blue Cross and they agreed that we had paid the portion we are responsible for and they would be sending Ana three separate correspondence regarding each EOB which should clarify any misunderstanding. My husband and I know that Ana is like a dog with a bone and she's not going to let it go so we requested a 3-way conference call between us, Blue Cross and Ana so it could all be explained to her. BC agreed but said we needed to initiate the call. My husband then calls Ana and explains in detail his discussion with BC and requests a 3 way call. Ana was argumentative and refused to listen. My husband explained that she would be receiving three separate letters that should explain why we do not owe VHCS anything in addition to what we had already paid and reminded her that VHCS is a participating provider for Blue Cross. Ana continue to ramble on about how they are losing money and it is our responsibility to pay the full amount and she was not interested in a conference call with BC and abruptly ended the call but not before telling my husband that when we need additional repairs not to return to them. He assured her we wouldn't even consider it. Ana's unwillingness to participate in a conference call is very telling. She is fully aware that she is ripping people off and enjoys bullying people into paying more than the contracted rate established by the insurance. I feel very sad for anyone that has been taken advantage of by Ana and really hope that people in need of medical equipment or supplies will read each and every negative comment left by those that have been on the receiving side of Ana's disrespectful and rude behavior. We will gadly go out of town for all future medical supplies and equipment and I highly suggest others look elsewhere too. read more

Bought a used wheelchair here a week ago and as soon as I got home one of the rear guides for the seat broke so I ordered some online and when I was replacing them I found the seat is coining apart. I call them about the issues and not only do they want to charge me full price on a new seat but an $80 service fee to come put it in. I know it was a used chair and I got it at a discount but if I have to replace everything on it then it is no discount at all read more

THE WORST CUSTOMER SERVICE EVER, I went in with my mom today to fill a prescription for a stand up walker and a wrist brace, i showed the rx to the first employee, she rite off was rude and unintrested in helping at all saying thedoctors name was not writen on the prescription and she couldnt take it, plus it wasnt a covered benefit of medicare, and dismissed us, i told her i could call the doctor and have them fax over a new rx, but she was unwilling to help, i asked for her manager, she rolled her eyes and said she was on the phone and didnt know when she would be off, i said it was ok, i still wanted to talk to her, hoping to reslove the problem , she went to the back, spoke to the manager, and another customer came in, the manager came out and didnt even look our way, she went straight to the other customer totally ignoring us and talking abaut personal conversation just making time to continue ignoring us, we waited, my moms handicapped and cant stand long, she saw her and didnt care, after 10 min of waiting i walked up to ask if we could have a min, i knew she was with someone but needed to ask her a question, she said she saw us but dixnt care to talk to us, and said she wasnt going to address us , i asked for the owners name, she said she was the owner, and told us to leave, she didnt care what we needed, i told her that was poor customer service and all she kept repeating was bye, and waving us to leave, talk abaut unprofessional and rude, she never got our story, or business, we were willing to pay cash for the supplys, and were going to buy a motorized scooter, and a lift recliner, and the supplys, bt im happy it happened, because i cant umagine what kind of problems we would of had if we would of had an issue with any of them, DONT EVER GO THERE, WE SPOKE TO OUR ORTHOPEDIST, AND HE HAS NOW FLAGGED THEIR STORE AS NOT TO SEND ANYONE TO THEM, sad to see that customer service is not something they know anything abaut. Their lose, we found another supply place and were treated wonderfully, beware of this place. read more

Received excellent service was able to demo two different ortho products a shoe/boot prior to purchase. Thanks for the help!

I had been warned about not going to this place but I had 2 RXs that I needed to have filled (one for a rolling walker - a rollator? and one for a cane). I do not believe I have ever received worse service anywhere. The first lady was very nice...greeted me one would expect and asked how she could help me. After a short explanation, she asked for my Medicare card & supplement card, which I gave for her to copy. A few minutes later, another woman appeared - she not introduce herself, did not explain she would be helping me or why, did not address me using my name...not one action indicated she was glad to service me, help me obtain objects I obviously needed due to pain etc. Her voice indicated she was possibly from another country but I do not know for sure, however, she was very hard to understand. Her tone was short & clipped...from a distance of about 10 - 15 feet away, she held up my 2 prescriptions - announcing for anyone who might have been in the store what they were for before adding that I could only have one or the other. (HIPPA violations, anyone???) I stated the walker (reiterating I needed the one with a seat)...she walked away to an area where I could not see her (she gave no indication where she was going or why) but came back with a maroon colored walkers pushing it in front of me...not even attempting to turn it around to see if I wanted to try it and use it to help me stand, let alone try to adjust the height - I am only 5'2" and the walker was set way to short for me. Her demeanor, tone of voice, attempt to be helpful, provide her name and/or business card - nothing ever changed. Until I stood up, pushed the walker out of my way and responded to her last comment (which I cannot even remember because I was so angry by the time) but I told her she needed to check her attitude and tone at the door when she began work. She answered by saying this was just who she was and for me to get used to it....I turned around and advised her customers do not have to bend over backward for HER convenience and I, simply, would never come in again. For people with mobility issues, this is not an easy place to park and not have to walk a long ways. I even tried the alley behind the store and the alley down the block from her (where there was one disabled parking place but it was in use). I had attempted to have these prescriptions filled at least 3 or 4 times and was never able to find a close parking place...as it was I walked about 3/4 of a block (each way) without finalizing what I needed. If it were possible, I would not have even given her 1 star. read more

THIS place is NOT a Perferred Provider for BCBS.. GO somewhere else.... Horrible service. Actually the worst service ever. READ the reviews and believe them... go somewhere else. The mobility scooter I received was flimsy and never worked correctly. The guy came out and looked at it told me it was fine and left. Now the battery is dead and I tried to find out if it was covered by PPO BCBS.. was first told no, when I questioned it... they said they'd call me in 40 min. NO calls back so I finally call. I'm told just that... she was too busy couldn't get to it and doesn't know when she will.. ??? I was dismissed.. I finally asked for the "code" on battery I would call myself to BCBS she rattled it off... and said for me to call myself. I'm like I will never buy anything from you guys ever. The service is the WORSE. and the products crappy too. GO somewhere else where you don't feel like a BOTHER read more