Valley Medical Center is TERRIBLE. You think you'll like your PCP, but they end up sending you…read morepurposely to facilities that will cost you a lot of $$ out of pocket, unknown to you unless you have the 'codes' of each facility and call your insurance to double check. I was charged over $600 because they sent me to an OUTPATIENT facility to get an ultrasound unaware to me, because WHY WOULD YOUR PCP EVER DO THAT TO YOU!?! My insurance even noted how scammy it was and apologized and opened an internal claim. I would have been charged $0 if they sent me to a normal place like how my other doctors have done for the past 10 years. DO NOT GO THERE. I don't care if you've seen good reviews, as I did have a fine experience with my PCP, but they are a scam company. My insurance even noted that I should be able to negotiate the costs given how they were grossly incompetent. On top of that, the billing department kept saying I need to 'three way' my insurance, but then after spending an hour trying to do that because the billing department kept hanging up, they noted that they couldn't. Colleen, Amy, Christine and more from the billing department, thank you for showing us how much of a scam this hospital is!

This review is regarding their Urgent Care department, since that's what I went for…read more New to the Covington area. I had a horrible fever, cough, and colourful mucus out of nowhere Friday night, and called them first thing on Saturday morning to see if they accepted my insurance. (Really, you should do this before going to any urgent care, because they all seem to accept different plans.) Once I heard they accepted my insurance I went straight over. I arrived Saturday at 9:00 am. There was only one other person in front of me. Filling out new patient forms/waiting to be seen only took about 20 minutes. The girls at the desk were very kind and pleasant. The assistant that took my vitals was also very pleasant and nice. She let me know about the "My Chart" program, but a lot of places now do this. They have contracts with the site to sign people up, so you can just decline if you don't want it. After vitals, my wait time in the checkup room was about 10 minutes. I was seen by Audra Burdulis, a Nurse Practitioner. She was incredibly warm and pleasant to me right out of the gate. I usually feel like an idiot having to go to any urgent care, because I so rarely get sick that I never know what's wrong with me, and feel like the biggest arse spouting out my complaints. She listened very patiently and empathized with me. She looked at my eyes, in my mouth, ears and throat, and felt along my neck and face. She diagnosed me with a severe upper respiratory infection/pre bronchitis. I had to bring up the humiliating fact that I can't swallow pills, and she wasn't put off or annoyed at all. She prescribed me all liquids and sprays, and explained how to use each one and which ones not to take at the same time. She implored me to call back if I had any change of symptoms or if I had any concerns, and they phoned in my prescriptions to the pharmacy I requested before I even left the office. I have a bit of a road to recovery ahead of me, but my experience with this facility was wonderful.

Exellent experience! Knowledgeable and kind. Wonderful physician. He was thorough and saw me on…read moretime. Set up a plan and explained everything clearly

I don't normally write reviews, but after struggling for the last 10 plus years with sometimes out…read moreof control ADHD symptoms I was able to find Dr. LeGrand and the Natur'e's Health Clinic on YouTube. I chose to work with him because he is extremely knowledgeable about the issues and problems that somebody with ADHD has. I have only been in the program for a few months, but I have already seen drastic improvement. I describe it to other people as for the first time in my life that I can remember I'm able to go through the entire day with focused energy. All of the outside noise, constantly interfering with what I'm trying to do and accomplish at work and at home has been minimized. I think it takes a lot of effort on the part of an individual who chooses to work with Dr LeGrand, Jake and the rest of the staff but it is well worth it. It takes that much effort because of how big of a change we have the capability of making when we're working with the right professionals. I promise you I had tried just about everything in the traditional medical system before working with Nature's Health Clinic. None of those previous approaches dealt with the root causes of my symptoms. When you get serious about addressing your ADHD issues there is no better place to partner with.

Watching Dr. LeGrand's videos on YouTube changed my life. As a control-systems engineer, his clear…read moreexplanation of how stimulant medications affect feedback loops in the body resonated deeply. That insight gave me the confidence to taper off and finaly stop medication and commit to Dr. LeGrand's program to reboot my system using his labs, methods, and practices. Within six months I saw meaningful improvements in my health, daily structure, and self-awareness and I formed lasting friendships with others in the program. What began as a health reset turned into a two-year healing journey that ultimately inspired me to become a ADHD and AuDHD coach. If you're an adult with ADHD considering alternatives to medication and ready to do the work, I highly recommend Dr. LeGrand's program. It provided the foundation I needed; the rest of your growth is yours to build on, and this program is a powerful place to start.

I had a deeply disappointing and upsetting experience with Dr. Gia at Swedish…read more Before this appointment, I had already written out several issues I wanted to address in the online visit intake. I listed multiple concerns in advance, including the topics we were supposed to discuss during the visit. However, when Dr. Gia came into the room, she seemed completely unaware of any of them and asked me what I was there for, as if she had not reviewed my visit notes at all before seeing me. I scheduled this appointment for very specific reasons: I needed a Pap smear, which I had not had in five years, I wanted a breast exam because I routinely monitor my breast health, and I also had several other health concerns I hoped to discuss. Instead of listening carefully and addressing those concerns, the entire visit felt rushed and inattentive. What disturbed me most was her attitude when I brought up very private symptoms -- vaginal itching and mild pain. Sharing something that intimate already takes vulnerability, and instead of being met with professionalism, empathy, or sensitivity, I felt judged. Her expression, tone, and overall manner made me feel as though she was viewing me through a biased and judgmental lens. What makes this especially upsetting is that she is a female doctor. As a woman, I expected at least a basic level of understanding and compassion when discussing such a private and sensitive issue. Instead, I felt scrutinized and silently judged at the exact moment I was trying to ask for help. No woman should feel shamed or stereotyped by another woman physician when bringing up intimate symptoms. I came in asking for a Pap smear, but the visit appears to have turned into STD testing instead. That was not the main reason for my appointment, and I did not ask for my concerns to be reduced to assumptions. Meanwhile, the preventive care I actually requested was not properly addressed. I also asked for a breast exam, even a basic manual exam, and she did not perform one. Even during the cervical swab, the interaction felt extremely rushed. As soon as that part was done, she seemed ready to leave immediately. I had to stop her and continue bringing up the many concerns I had listed and came in to discuss, but she gave little to no meaningful response. It felt like she was not actually engaging with my questions at all. I also specifically reminded her to look at my prior ER visit and relevant medical history, but she did not appear to review it or take it into consideration. The entire appointment felt as though she had not meaningfully reviewed my medical records, my intake concerns, or the context I was trying to provide. In addition, I brought up my migraines and asked for a referral to another specialist. She initially told me that the computer was not working and that she could not place the referral. However, after I strongly insisted, the referral was ultimately placed anyway. That made it very hard to believe that the issue was truly technical inability. It gave the impression that she was unwilling to help until I pushed hard enough, which was extremely frustrating and discouraging as a patient. Overall, I left this visit feeling dismissed, judged, stereotyped, and not listened to. The lack of preparation, lack of attention, lack of empathy, and apparent bias made this one of the worst medical experiences I have had. I would not recommend Dr. Gia to patients who want respectful, attentive, and compassionate care.

She is the best doctor I have ever had. She listens well and is extremely knowledgeable and…read morecompassionate. This doctor that goes over and above to provide great care for her patients.

I went to see Amandeep Mann at Kent Family Practice in 2022. I was supposed to get my annual…read moreMedicare physical. I was given a physical, but I did NOT receive a Medicare physical - and I only know this only because when I returned in 2023, the Medicare physical I received was entirely different than the one the year before. Before I went in for the physical in 2023, I asked how long it would take and the receptionist said 30 minutes. This is important to me, as I am a teacher and need to let the school know about coverage. While at the appointment, they told me they needed a urine sample. If I'd known I would not have gone to the bathroom before I left for the appointment. When the Nurse Practitioner Mann came into the room (30 minutes later) and asked about the urine sample - when I explained - she gave me a bottle of water. Why didn't her staff do that? They just kept pointing me to the bathroom and telling me to try. Also - when it was time to be weighed, I walked toward the scale - a medical looking scale - and was told, "No not that one" and they brought out a bathroom scale that was dirty and broken on one side. Whaaaaat? That appointment took an hour and 30 minutes. An hour more than what I was told!! After that hour and a half appt, I received the results of the blood work and needed a follow up appt, but - I also needed another appointment for a follow up on cat bite I'd had treated at Urgent Care. I called to make an appointment and to see if the appointments could be combined. The receptionist said she wasn't sure, but would check. I then asked how long she thought it would take if..... and before I could finish my sentence she said "30 minutes". Ugh. I was really upset and told her to let me talk to someone who knew the answers. Amandeep Mann got on the phone and I told her how I had been misinformed about the approximate length of my last appointment, and that her staff didn't seem to know answers. She said, "We are doing our best here!" And I said, "Well it's not good enough!" and she said, "Well then you can go and find another doctor!" I said, "I will!" - and that was then end of them. If a medical office does not have a staff that makes patients feel cared for, and it cannot provide what it's supposed to during an appointment, and it's a little dirty - I don't want to be there. I have a doctor at UW Valley Med now, and I feel very cared for. I do not recommend Kent Family Practice at all!!!

Been going here for a bit amazing staff and doctor ! Not like your usual office where you feel…read morerushed or not heard. I love that I feel comfortable here. I get treated with respect and greeted with a smile everytime I come in. I always leave feeling that my health concerns have been properly addressed.

DR.MANN is amazing! So compassionate and filled with knowledge, my first appointment made me want…read moreto stay. I did not feel rush nor unheard. She makes you feel like you are truly important and your health is a long term concern. I have not seen this kind of care since 3019. I am staying with Dr Mann and her team. They all are invested in you. Get in before there is no more appointments.

From the owner: We provide high quality and affordable care to our customers. Services provided include annual…read moreexam, Medicare wellness exam, acute and chronic conditions management, mental health evaluation and treatment, women health, men's health and more

Great service. We use their Prescription Program, drive in window, and express pay. It's awesome…read more When you run in to grab a few items the staff are always friendly and helpful.

Went to get some pictures and there was a condescending, arrogant, and rude Indian lady working…read morenear the pictures (get off your high horse with your $20 wage) that was super unhelpful and made stupid faces anytime you asked her for anything. This review is specifically to give her -5 stars and people like her are ruining a civil western society