Jason has helped me through a tough and painful diagnosis of Thoracic Outlet Syndrome. He really…read morecares about helping people. I would recommend this place to anyone struggling with significant chronic pain or post surgery pain management.

Would give this place a zero if possible. Terrible with paperwork. We have $1500 in outstanding lab…read morefees from the last 10 months. The person who does the billing seldom returns calls in our experience. When you finally do get a hold of her, she treats you like she's doing you a favor.

1 Star Washington Center for Pain Management…read more If I could give zero stars, I would. The doctor actually told me, "Pain clinics don't prescribe pain medication anymore. We expect you to live with it. You should be able to handle it--other people do." When I explained that my post-surgical pain leaves me unable to dress myself or work, he said, "You should be able to do that just fine." I'm four months post-spinal fusion with ankylosing spondylosis, and he dismissed me like I was exaggerating. He also said they "can't do anything" until all my future surgeries are done. No compassion, no treatment plan, no help--just arrogance. If you're looking for actual pain management, go anywhere else. Reception was nice.

The staff are very professional and trustworthy. The doctors are knowledgeable about pain…read moremanagement.

I was referred to this clinic from my family physician. It took almost 2 weeks to even get them to…read morecheck if they are contracted with my insurance. I called a handful of times during this period to check on my referral and attempting to make an appointment. I kept getting the run around and was told that they would call me back multiple time, not once I got any call back. The end result was that they said, "We are not contracted thru Cigna (my insurance)." I called my family physician and they told me that the referral to Cascade Pain Center was approved. Horrible service, would not recommend this clinic.

Dr Iyengar correctly diagnosed the cause of my lower back pain, and has treated me to a level of…read morecomfort and free from severe pain. I had seen various other Doctors and Chiropractors, without much success. He and his staff are caring and fantastic!!! I'd highly recommend anyone with back pain to go seen Dr Iyengar!

I have called ever day for the last 8 days no one answers their phones or returns messages…read more When I did call back after waiting 5 days, I was told "We didn't call you back because we need a referral ". I told him it would have been helpful if someone would have called to let me know this. I had an Urgent care facility fax them the referral on Saturday, I called today to confirm they received it. They said their fax receipt is 24hrs because the fax is electronic. Really? Normally electronic is faster than a fax machine. Finally I asked for a Supervisor and she said their normal turn times for new Patients is appx. 3-4 weeks but she would confirm and call me back tomorrow. ( what's another day after waiting 9days when I am is so much psi. And can't walk). The Supervisor also told me they aren't answering their phones because they are all on the phones. I said ok but why can't they return their messages? The reception/people who answer the phones are unprofessional, no experience and lack concern for patients. I have never complained as I know I'm not the only person waiting. I would not use Neospine, if Dr Allen was not there. He is best foot Dr. Unfortunately he works out of this office. If they truly wanted to help people in pain they would return calls and at least act like they care about new patients. This is the worst customer service I have ever experienced. No wonder Yelp reviews are the lowest one Star! Read the reviews!!! Who is running this place?

I was referred to Neospine about a month ago for a herniated disc. I repeatedly called, and left…read moremessages as instructed. I called multiple locations and left messages and multiple locations over the course of a week trying to get scheduled. Never heard back from them, and ended up getting a new referral through MultiCare and got scheduled same day. Super frustrating experience as I was out of work due to the injury and their customer service is non existent.

Dr Velling and his staff here are always so friendly and easy to work with. Their professionalism…read moresets my mind at ease and I can relax knowing I'm in good hands. Thanks, Charlie, for being extra cautious with me while I was getting up on the treatment table one handed. You always take such good care of me! It's a joy to come here for treatment! I've had many issues with my back and I feel truly cared about, not like just another patient.

Only doctor I will see to treat my chronic back and neck pain. Staff have always been friendly…read moreappointments are always started on time.

Dr. Bradley and the staff are really sweet and can connect with just about anyone. The office…read morelocation is easy to get to, really clean, and super functional. I love the informative posters everywhere. They accept insurance. seriously one of the fastest recovery times. ** the coolest thing about Airrosti is the app that you can use after your visit. it has all your workouts and treatment. would recommend Dr. Bradley to anyone in the Seattle area!! My BF and I both have gone to her and we say she fixes our pain so fast she's our witch doctor. ~on a side note I love that she went to Palmer College of Chiropractic. We are both sunshine and palm tree kinda girls.

I went to a Tacoma location for a hip issue and it helped for a while. My issue turned out to be a…read morebit more complicated so had to go through my insurance to continue my help, but I recommend for a quick resource when you have pain.

Dr. Chen is a very caring and thorough doctor. We have focused on healing the fusion in my neck…read moreand degenerative disc disease in my back through physical therapy, steroid injections and pain control. He is one of the best doctors I have ever had.

Chen has all the human compassion of a rock. Maybe a stick, like the one up his u-no. Waited 40…read moreminutes saw a patient storm out of the treatment are and demanded a new doctor, anyone but Chen! Said she didn't like him and he would never like her. He doesn't listen and doesn't care! Red flag, that's who I was there to see. After another 20 min wait in the room THE ALMIGHTY (CHEN) walks in and mumbles something about being late (ya think???). Goes straight to the computer and starts typing like his paper was late or something. I start by telling him about my pain and increasing depression as it's been6 months almost that I started my quest for pain relief. I apparently dropped an f bomb and he stops typing, stands back from the keyboard and​ looks me in the eye (for the first time EVER) and launches into a prerecorded speech the jiat of which was he wasn't going to see me anymore. My daughter/caregiver starts to try to diffuse and was invited out immediately. I left him with his very own f bomb a hole, hope you enjoy the reviews! Absolutely no compassion for a field that requires EXTRA compassion. Be warned!

I have been a patient here for many years, and unfortunately the quality of care and service has…read moredeclined significantly. During my first few years, my experience was excellent. Now, patients are often treated poorly, appointment times are changed with little or no notice, phone calls frequently go unanswered, and billing procedures seem to change regularly without proper communication. The condition of the clinic is also concerning. Restroom trash cans, including those used when providing urine samples, are often overflowing with medical waste. There are frequently no paper towels available for handwashing, and I have seen numerous full urine sample cups left stacked on the counter rather than properly secured. Some appeared to have been sitting there since the previous day. There is very little continuity of care because patients are routinely scheduled with different providers. The cost of the required "mental health" evaluations is also excessive. Patients are charged hundreds of dollars for what amounts to a medical assistant reading through a standardized list of questions--questions that many people struggling with mental health concerns may not feel comfortable answering honestly. The billing department has been another ongoing source of frustration. Every few months I receive statements claiming I owe thousands of dollars, only to discover that payments I have already made were never applied correctly. After repeated experiences, I have learned that when the billing department ignores emails for months, the issue has often been corrected without any communication to the patient. There are many more issues I could mention, but overall it is disappointing to see how much this clinic has deteriorated. As a long-time patient, I expected much better.

Not really thinking I would recommend, the lab loses UA, making me have to drive all the way to…read moreFederal way from Seattle. The only reason I started going here was it was IN Seattle but they closed the Seattle office. They seem to forget to call in your prescriptions in timely fashion. The staff is very kind and the doctor himself is AMAZING so I feel like this is all administrative

At the end of April I broke my hand and was referred to Rainier Orthopedic Institute to determine…read moreif I needed surgery or not and for a treatment plan. Since then I've been in twice and I've had a great experience! The office staff I've encountered has always been nice. Wait times have never been rough for me, both in the lobby to be taken back and then when needing to get x-rays. I have been seeing Dr. Kevin D. He's been really personable and kind throughout my experience! Overall this has been a great office to help me throughout the healing journey for my hand.

I don't usually write reviews for medical places unless something really stands out, but Rainier…read moreOrthopedic Institute genuinely impressed me. They saw my brother for a broken femur, which is obviously not a small thing, and from the moment we were there, the care felt different. The provider who saw him took her time, didn't rush through anything, and actually answered all of our questions in a way that made sense. You could tell she cared, not just about the injury, but about him as a person going through it. Same goes for her medical assistant. Super kind, attentive, and just easy to talk to. It didn't feel cold or clinical the way some places do. It felt like they actually wanted to make sure we understood everything and felt supported. Honestly, after seeing how they handled his care, I've been seriously considering switching my own care over to them. That says a lot coming from someone who's pretty particular about where I go. If you're dealing with anything orthopedic-related and want a team that actually listens and treats you like a human, I would absolutely recommend them.