I had a pre-purchase inspected done at Europro on suggestion by another independent service tech…read morewho was too busy. Altho satisfied with the review itself, my negotiating position with the seller was undermined when he contacted me an hour later with specific details of the inspection. Europro told me they would not share those details with the seller and, making it worse for me, the details were shared before Europro provided me with cost estimates for repair items identified, as this left me unarmed to counter sales tactics of the dealer / seller. My first experience with this garage, it is not a good look.

I have brought my car here three times now for service and they have impressed me each time with…read moretheir customer service and expertise. I highly recommend europro.

Went for an oil change at Jiffy Lube in Westbank, BC. Had an…read moreoil change, then they looked at my cabin air filter. They replaced it for 69.99 . It took a maximum of 10 minutes To replace this in cabin air filter. These air filters are priced between $10-20 on the Internet. The Nissan dealer price is $25. Labor to install @$45 is consumer robbery. Never get any extra work done at Jiffy Lube, an absolute, no, no.

On June 20 2018 I went to Jiffy Lube for an oil change in preparation for a 2 week RV trip. The…read morenew owner, I presume, said I really didn't need an oil change yet and next time wait until I drive 8000 Kms but no longer than 2 years. He went on to say that If I just wanted an inspection next spring he would be happy to oblige. A few minutes later he asked me to have a look at my coolant reservoir which had been cracked and repaired, but not well. He advised me get a new one ASAP, because I would be in dire straights if it leaked on my pending trip. When I returned home, I had a closer look at the plastic reservoir and noticed a burning sensation on my arm where a newly developed pin hole leak had sprayed my arm. I have ordered a new one. Nevertheless, without Jiffy Lube spotting my problem, I would have been stranded on my planned trip. Can't thank you enough! Ray

First class service. I was driving my old clunker out to Kelowna for a lacrosse tournament when my…read morecar started to stall at idle. I pulled into this service centre at closing time, explained the problem, and the service advisor got the car info, found the required part (which was the last one available for this old car) and overnighted the part from Vancouver and had the car fixed by one the next day. And they also shuttled me to the lacrosse tournament and picked me up later. Not too often does this type of service happen now a days! And their shop is very clean and organized with lots of service bays. To top it off, their rates are probable the lowest that I have seen in recent memory. Thank you for your prompt and excellent service.

I've been here many times with my Jeep and they've been extremely helpful every time. They've…read moredriven me to and from the university many times as I waited for my Jeep to be fixed. I have never had any issues with their service and I even look forward to going back (not the broken car part of course lol). I would definitely recommend this place especially for jeeps!!

Rude associate Named John, he laughed at me when I asked for maintenance records. Unrealread more

This location is engaging in predatory upselling to vulnerable individuals. My daughter brought…read moreher car in after 2000 kilometers service. The manager, a Mr. Harsh Singh insisted that not only did she need an oil change, he upsold her on a "fuel system flush," which consisted of them dumping a bottle of fuel conditioner in her tank and charging her 79 dollars for an item that I can purchase at my local auto supply store for no more than 10-20 dollars. This fine gentleman told her that the 79 dollars was half price. This vehicle has 34000 kilometers on the clock. Avoid this location and probably the company at all costs. They also refused to give my daughter a detailed invoice in an attempt to cover up their dishonest business practices.

We have been happy with the service received over the years. I also appreciate the text recall…read moresystem to ensure the vehicle is maintained well. They are handy for tire exchanges. Highly recommended!!!

Brought my suv in for an oil change. They were polite…read more After the change the oil did not look clean, still dark. I drive home, next day there is a puddle of antifreeze under my car. Still trying to determine whether they loosened the AF drain instead of the oil drain. Next time I will install a camera under my car before I visit a quick lube location. Could be circumstantial, but I think not. Leaving this here for others.

Charles & his entire team @ Tops Auto Repair are AWESOME! I don't trust many mechanics anymore, but…read moreI feel like TOPS knows their stuff and are trustworthy. The staff is always friendly, prices are completely reasonable, and service was good. A friend that has known them for over 30 years recommended them and I can't say enough good things about my recent experience. They are honest and very knowledgeable. They took the time to thoroughly explain what was wrong and what needed to be done. My car is a 2005 Subaru Outback and feels like a new car again. It's a great feeling having peace of mind that everything was done to perfection and the cost was still reasonable, considering they even went above and beyond. I highly recommend Tops if you want the best qualified mechanics. One thing for sure - I will never go back to Canadian Tire again! I've tried many, but Tops is the best.

Charles, Nancy and the team are the best! I have always taken my vehicle to Tops Auto since moving…read moreto Kelowna in 2014. It is a family owned business and you feel like you are part of the family. They are friendly, fast and affordable. Charles is great at explaining the work that was done in clear terms and why. I have learned so much about automotive from Charles! Nancy keeps the shop running at the front and she is such a wonderful person to chat with too. They only hire the best so you know your vehicle is well cared there. I wouldn't take my vehicle anywhere else. 2021-10-04/lc

NEVER AGAIN!!!! Have been going to Pro oil change for quite…read morea few oil changes now and the upsell is always strong, but this last change was a bad experience. I was asked if I had any coupons and told them I would be using my Groupon today. Within minutes the fellow came over to me with the dipstick in his hand and said my car was out of oil. (I know for a fact that it was not) He then said they were going to do a engine flush to fix the "Gunk and Sludge" that was making the engine use oil. I refused and he tried to get me to buy some Lucas treatment. I refused it and said I would check with my mechanic friend. He replied with...Whats he gonna do? Anyway he asks me if I want anything else checked,I said I just want the oil change. I am treated very unfriendly and he comes and shows me the dipstick and says full now but still dirty!! Upon checkout he was very unfriendly not offering me any coupon for the next service like he did to the customer ahead of me. I looked at my invoice and it stated that the washer fluid was topped up,but it was still dry. I called them to complain and they said they would get back to me ...still havent heard a word.. STAY AWAY!!! unless you want to pay through the nose

SEVEN DAZZLES IN DISTRESS! Took my parents car on a girls…read moretrip and the car dash board kept yelling at us. Pulled over at Pro oil change and panicking asked for help. The kind gentleman took a look under the hood and under the car. Added oil, topped off the windshield washer fluid and checked out coolant. The staff was just so helpful and friendly. Didn't laugh at any of my "girly" questions. We have so much more peace of mind driving now on our long road trip. Thank you guys so so so much! Truly appreciate all your help!

Excellent attentive service!! Drew went over and above to fix my sisters car, everything was…read moreexplained to me, he kept us informed and updated. I highly recommend this company, getting an car fixed can be scary and overwhelming but we were walked through what needed to be done and are very happy. Thank you!!

AVOID!!!BEWARE CON MEN!!! Drew and Dave are very good at telling you what you want to hear - real…read morecon men...and once they get your trust, then they bring down the hammer. That came in the form of extremely inflated parts costs put into the quote: Upper Ball Joints 2@ $196.08 = 392.16 and Lower Ball Joints 2@ $207.63= 415.26. Total parts bill for these was $807.42 plus tax. So being in a hurry to get the vehicle back to the coast, I trusted them that those were fair prices. They did the work ( and more that was on the list but not all that was) and I paid them and left. Subsequently I had some questions about the work as they did not complete all requested work ( e.g., leaving me all the parts they claimed to have replaced, doing an oil change, etc.) . And in their pre-purchase inspection, failing to disclose to me obvious deficiencies ( auto transmission rigged so that you couldn't downshift manually for example - because of bolt inserted in shift lever). Suspicions growing, I called Turner Volkswagen in Kelowna to price ball joints. They quoted $110.50 each for VW OE uppers and $46 each for after market lowers. Total for 2 of each: $313. So the difference is $500. I was flabbergasted. I called other parts suppliers and the prices were similar or less than Turner Volkswagen. I called Drew and asked him what was up. He said essentially, 'So sad, too bad, you signed off on the quote with those prices so we gotcha!'. If you insist dealing with them, realize that everything they say is calculated to gain your trust, then when they have it, they drop the hammer and rip you off. Who wants to have to check all parts prices before signing off on the quote? Better to just avoid them and go to another shop.

Honest and the good old boys. Earl is my favorite,,,,,,,,,,,,,,,,,,,,,,,. Will help find the cheap…read moresolution and a great deal on new stock and used.

In a world of dishonest mechanics and auto shops... thank god we have someone like Dan. Dan has…read morebeen open, honest, and extremely fair with pricing over the last 5 years that I've been doing business with him. He has put time and effort into finding me the best tires for a great price. He's a great guy as well. This is a 15/10 business in Kelowna.