Had a wonderful experience at Kelowna Toyota buying a used vehicle. The staff are very friendly, knowledgeable and kind. There was at no point any pressure from anyone there and they were able to help my husband and I find a vehicle after 5 months of searching. I cannot speak more highly of these wonderful people. Thank you again Brendan, Shawnee, Jake, Indy, Matteo, and Leila for the wonderful experience. And thank you to the great reception ladies at the front. You all are wonderful! read more

Oct 2024 We purchased our 2024 Sienna in Oct of 2024. By Aug of 2025 the liftgate was sticking and not opening properly. The staff at the dealership agreed it should be a warranty issue and sent us to the body shop of their choice for an estimate which they in turn sent to the Toyota dealership. The dealership said they would send it in and should have an answer in a week. No phone call. Went back to Kelowna Toyota dealership had to remind Cary what the issue was. She couldn't even find our file on it and had to send back to the body shop to resend the estimate and photos. Oct 2025 Soon afterwards they told us they needed MORE DETAILED photos to make a decision. Marek came out to our house to take more photos and he said it was definitely an issue! Turns out seven other people at this dealership alone (maybe more by now) are having the same problem! Several calls later with Marek but still no approval. Dec 2025 Was promised a call from Casey for Tuesday Dec 9. no call received! Today is Dec 15 and still haven't heard anything. Time for more calls, this time to HQ. Worst possible service , brand new vehicle with a malfunctioning rear liftgate and a full warranty worth nothing!! Still love the Sienna just really hate the service. We certainly tell everyone about the poor service and recommend if they want a Toyota they should shop elsewhere! So far this is the fifth month since we first applied to have it repaired and I have contacted or attempted to contact the dealership 20 times. Left messages on peoples recording and Marek is the only one who has ever returned a call and even then making promises that are not fulfilled. This is totally unacceptable !! We expect no more delays!!!This needs to get full attention and get fixed!!!!! NOW!!!!! read more

Kelowna Toyota has been amazing to deal with. The manager Joe and the salesman Steve that I worked with was absolutely wonderful. The service they provide are top notch and they did so well to accommodate us. I definitely recommend Kelowna Toyota for your next car shopping stop. read more

The Kelowna Toyota Service department are fantastic!!! I don't normally write reviews, but we felt compelled to compliment the whole team for all the help over the years (& kilometres). We've owned Toyota's for years and this is, and will always be, the only place to have our vehicles serviced. From oil changes to detailing (spa day we call it) to those emergency situations in the most inopportune times; they're always there to help. Can't say enough good things about the entire team. Thank you for everything!!! 500,000Km and counting. Kudos read more

we just purchased a 2024 Highlander. Maja Harding was our Product Agent. Maja was very knowledgeable about the products and what was available. A Highlander was due for delivery and unsold. It was perfect for us. We had a great experience with Maja and all of the support staff. Irwin and Janice. read more

We bought a used car at Toyota Kelowna, the staff are really nice, they help us out a lot. We talked with the salesperson names Derek, and he is really nice and supportive. He did give us a lot of helpful advice and very welcoming us! Every time we have any problem with our car, they helped us with fixing it and we are really appreciated that! Thank you Toyota! read more

My experience at Corona Toyota was excellent the staff was kind courteous and very knowledgeable on their vehicles. I was dealing with a salesperson by the name of Bianca. She was professional and had a detailed knowledge of the vehicles I was looking to purchase. I look forward to doing business with your own Toyota again. Kenneth read more

like some dealerships once you buy a new vehicle that's where caring about a customer ends. Having to get services on my 2019 Tacoma has been a nightmare and so ridiculous that I'm going to drive 45 minutes to Penticton to deal with them since I had a good experience at one of my services since I couldn't get into kelo because they were too busy. Had an issue with squealing bearing on a fan pulley whIch took me forever to get an appointment and then when I dropped it off and got a loaner car with no gas they called me and said they couldn't find the sound. I picked up the truck and went to get my daughter at daycare at which time I heard the squealing whime driving down the road not 3 minutes later and was so loud again when I got to daycare. Service center said the truck is under warranty so don't worry about it. Well I'm so fed up and booked an appointment with Penticton Toyota to get the issue fixed right the first time. Very upset and will be buying my next truck from Penticton. read more

I was sold a Toyota Tacoma at this dealership and there was some confusion surrounding a feature that I was under the impression the truck had. As I was not completely satisfied with my purchase and experience, Steve Enns rectified the situation by taking the vehicle back into their inventory, even months after purchase, so that I could find something I felt more comfortable in for winter driving. read more

I've purchased my last 4 vehicles from this dealership, all from the same salesman! This isn't to say I haven't looked around, because I have, but always ended back at Kelowna Toyota - even while I lived in Vancouver (for 3 out of the last 4 vehicles). Greg Klien is the best car salesman i've ever dealt with. He's not pushy, and very fair. read more

Went there three times at 1/2 hour each nobody came and helped me, had to go in and ask , secretary she called three times as (I twizzled my thumbs). Financing sucks they way above what they advertise not 3% more like 15%. Chevy offered me 1.5% even bank was waaay lower like 4% wtf.... Tacoma was $500 more because it was in vancouver not kelowna well dilivery is already $1600.... called a few dealerships across B.C. and all were willing to do more for me.. Was trying to finance but they looked at me in work clothes like nothing. Well to bad just bought cash at 3.5 % not your rip off 14%....... Thanks for wasting my time kelowna toyota any other dealership but yours...... read more

Truly...'As good as it gets'! Trust is everything in car maintenance/service. I know I can trust this team. I have been coming to this dealership since the new ownership. Thank you Carrie for your sunny personality, but especially for your consideration to give the best service for my vehicle. Without overselling you are keeping my car warranty and car maintenance in good shape. That is very important to me. Thank you Kelowna Toyota team! You have my loyalty. read more

I had the pleasure of purchasing my new 2018 Toyota C-HR at Kelowna Toyota and I couldn't have asked for a better experience. The staff here were able to find a way to get my driving off in a beautiful new car with a bi-weekly payment I can happily afford! Not once through the process did I feel pressure to buy, they explained every option to me and let me take the time to decide. Between Scott, Brianna, Indy, and Stephane, the process was seamless and professional the whole way through. I can't thank these amazing staff enough, would highly recommend to anyone! read more

I was charged nearly double the amount of labor hours as I was originally quoted. No phone calls had been made to me to confirm they were going to charge more. It was also supposed to take two days, but I received the vehicle after 5 days with little and poor explanation. I was denied a loaner vehicle to use throughout this time. This service department caused me a great inconvenience from what was originally expected. I would never return or recommend them to anyone. read more

My 2011 4runner needed brake pads early. Then shortly after the rotors warped as well. I was blamed for towing and heavy braking by the service person. I had kelowna toyota look at the vehicle twice and they said nothing was wrong with it. As i was booking an appointment for them to look at it a third time the service person told me that if they have looked at it twice already, there may be no problem at all. I hung up the phone and proceeded to call kamloops toyota where the vehicle was purchased and made an appointment for them to check the vehicle out. I had the same issue with that dealership as well. In the end the car had a faulty abs sensor that was causing the brakes to grab all the time. The lives of anyone in or around this vehicle were jeopardized the whole time the vehicle had the faulty sensor. I never received any compensation or even apology from either stealership. So in the end i would give kelowna and kamloops toyota 0 stars for treating me substandard and jeopardizing the safety of my family and anyone in or around the vehicle. Shame on u toyota dealerships. And shame on toyota canada as well. read more