This place used to be a solid urgent care facility for appointments and walk ins. Used it…read morefrequently in the past and was hoping for the same when I arrived today. Not sure what's happened here but this place has gone downhill significantly. Arrived to an empty waiting room with ear pain. Was hoping to be seen quickly. The front desk mentioned they would see me "right away" ... 1 hour and 20 minutes later and no word from anyone (???). I checked back in with the front desk and they saw me 3 minutes later. There was literally no one in the waiting room but 3 front desk clerks and zero (0) patients. Not sure what's Dr. Solomon's hold up was or whether the front desk forgot about me. Horrible, just horrible. Would give this place zero stars if possible. Come on Valley Health - what is up with your customer service?

Today the front office staff, including the nurse who checked me in, made me feel as though I was…read moreinconveniencing them. Then my husband, who was in the waiting room, overheard the nurse and the front desk staff speaking negatively about me, making a joke out of my general practitioner's name and commenting on my arrival time. To clarify, I signed in on the website check-in list and was not given a specific appointment time. This is a walk-in urgent care, and there were no other patients waiting, so the issue is unclear to me. While the doctor was kind and professional, the behavior of the office staff significantly detracted from the overall experience.

The entire staff is efficient, professional, friendly helpful. I sliced my finger and received…read moreexcellent care. This location is 5 stars for sure they set the standard for Urgent Care. George S

There is simply no better, PERIOD. I have been using this office for a while now, and the wonderful…read moreservice is consistent every single time, which is rare these days. The office is clean, the office staff are kind and helpful, and seeing the doctor is a fast, efficient process. Every time I visit, I feel heard, understood, and helped. The doctor asks several relevant questions to truly understand what is going on. He is truly wonderful, and has a very calming, kind, and caring demeanor. Care offered here can address a variety of issues, needs, and concerns. Each time, I have received care and attention that has helped me resolve my needs. Recommended!

Terrible facility in front displays biohazard containers no chair as I see threw the front doors…read moreand no chairs in the waiting room. Have been waiting for 45 minutes in the cold with not a person in site

Closed on both Saturday and Sunday with a note on the door telling you to call ahead. Went to…read morevalley medical and urgent care

Came here recently for an ultra sound. This was my first time and it was for a medical concern…read more This building is big and a bit confusing but the receptionists are all great and directed me to where my appointment was. I had an 8 am appointment and I was seen almost immediately after being checked in. The ultrasound technician who works with me was Rebecca - I believe. She was so incredibly patient with me and explained every step of the process. I was nervous and they made sure to ask me if I was okay, if I was comfortable and I really needed that that day! The facility was clean and the waiting room had coffee and tea for the patients who were waiting. There was also a tv, magazines and lockers to stow your belongings.

this medical practice is phenomenal, from physicians, receptionists, medical assistants to nurses,…read moreto surgery schedulers, lab facilities. Professional, kind, extremely competent from beginning to end. My mom had to undergo knee surgery. Special shout out to Jonathan Ortiz surgery scheduler for Doctor Mahari. Nicole, one of the nurses who assisted with my short-term family leave docs.

So far, so good. I am basing this on my first visit. Nothing went wrong, everything was smooth…read more Went for a regular checkup. Dr. De Noble was smiley and efficient, listened attentively, gave me information and scripts easily enough. And the office process was solid. Hard to find a female gyno with her reputation so I was happy. they are not a fully automated office, so nurses write things down and scripts are not emailed to the pharmacy, so you have to take a written script with you. Will update as I visit.

Office staff were great. The Doctor was horrible and I…read moreexperienced ageism for no good reason. Stay away

Website straight up lies about what the facility is equipped to do. Drove way out of my way to get…read morean X-ray because the website said they had that capability there, I wasn't told until I was in the room that they in fact did not. Was also told by the nurse that administration has been made aware of this many time but has for some reason chosen not to correct it.

Really one of the best health care facilities I've experienced in my life. When you're sick you'll…read moreget a appointment within the week, not within the month. Doctors are friendly and knowledgeable. They call you when too much time has passed from your last visit. Office staff is generally pleasant and prompt. I put my trust in this organization for years and they did not disappoint.

Dr. Braveccio (sp) (The tall doc on the left of cover pic) is my doc. I've only come here for…read morephysicals once a year. I have Aetna and they accept my plan here. The 2 times I've been here I've had to wait 15 mins pass my appointment time. After physican assistant takes measure's my weight, height, and temperature. I waited another 15 minutes for the doc. Total time with doc was less than 5 minutes since my survey I wrote when I was with the PA had no issues. I don't have any chronic ailments yet so I consider my lucky so far. I probably do check in too much at restaurants. Too much waiting but it's only for once a year so far.