Refused to replace the SECOND hottub cover that fell apart in less than 6 months. Unbelievable

They are always knowledgeable and friendly. They can test your water and let you know exactly what your pool needs.

Was just in Valley for Black Friday sale. Haven't been there for quite a while because had an overload of chemicals stocked up. Service is always great as well as products. read more

Angel, Jake and crew are always there to help me. They are very knowledgeable and I never leave there confused or with unnecessary materials. They are the best! read more

friendly and knowledgeable staff they have almost everything you need for a pool and more! pricing isn't too bad either read more

Very helpful and knowledgeable employees. Knew exactly what we were looking for. Showed us options. Ends up merchandise was on sale. read more

Great place to go for anything for your pool or hot tub They are professional and treat you like family The staff is always ready to help and care only about your concerns Thanks Brian and Jacob read more

Great customer service! Wonderful team there. Always help out so much when I'm needing to purchase items.

Great selection and friendly service! Knowledgeable people and always wonderful service at valley pool and spa!

Always helpful, knowledgeable, and courteous. Hot tub experts eager to teach customers. read more

They are always friendly and helpful and know what they are talking about and eager to teach you about my pool or hot tub

This is my first ever Yelp review. But my experience was so awful I felt the need to leave this. The service dept is terrible. I had a hot tub which needed repair. They sent out a tech. He looked at the current issue (pvc breaks) and ordered parts. Waited over a month for the issue to be resolved. A different service tech comes a month later, and says he doesn't feel comfortable fixing the break. Doesn't make an attempt, just opts for laziness. The service manager, who I won't name, acted like she was doing me a favor by refunding my money. They didn't perform a service. Obv I'm going to get a refund. There is nothing for wasting my time. No apology. Just a "too bad" and "we didn't break it". Good luck getting her to answer the phone as she's "on the other line" with a customer. If a company makes a promise something will be fixed, makes the individual wait on the service, then backs out on that promise, you sure as hell better compensate for the inconvenience. read more

It's been a great experience buying and getting our pool from VP&S. Every question has been answered. I have always been treated with respect. read more

very, very helpful very nice staff answers all the questions has a solution to solve any problem

Sales people and scam artists. They'll tell you what you want to hear and try to sell you more than you need. This place annoys the shit out of me. 2 years ago I brought in a water sample here and the woman told me that I needed 12 bags of shock in the pool. Me being new to owning a pool put about 7 bags on before thinking it was a bad idea. Needless to say I had to replace the pool liner and the filter the following year. Good thing I bought those elsewhere. These people are crooks. read more

Valley Pool & Spa - North Hills - New pool liner and filter from pool mart. - Hot Tub & Pool Near Me - Pittsburgh, Pennsylvania

Great selection and the staff is very helpful especially Matt. They are very knowledgable.

Good friendly people. Sales girl told us when a sale woman be happening so we could save some money.

A gift card should be used for anything in the store. The cash that I paid for the card should have been able to be used for sale items. This store does not honor gift cards per se. It is only for full priced items which is crap so why buy a gift card, and wait for sale read more

My husband and I truly appreciate the honest and genuinely kind and knowledgeable service we have received throughout the years. They are some of the best in the business. read more

I have been going there since they open. They have knowledgeable personnel and they are always friendly. Whenever I have questions no matter how dumb they have the answers and we both laugh. read more

The store is very convenient but right now there's not enough help for sure and the hose as they buy for pool filters are crap but this is what we have to deal with so what am I supposed to do I change them twice a year and they're $16 a piece they should look for a better company you know it's a thing to make money I suppose read more

The customer service was excellent, fast and well informed. Everything we needed was well stocked

I wish I remembered that names of the young man and young lady who helped me today. They were very knowledgeable and sold me on some yummy hot tub scents! As always, a great experience with kind people! read more

I've had them come out a few times to service our hottub. They've always been here when they said they would, never had to wait longer than expected, and always polite. I do some of the work myself and the technicians have taken the time to give me some tips or try to steer me in the right direction without trying to convince me they should do it. Always honest and fair priced. read more

I have been a pool owner for 20+ years. I've been going to Valley Pools since they opened this location. I have an Inground pool. Yesterday I took a water sample for testing. The results stated that I needed to add 16ibs. of shock......16lbs!!! in addition to some other chemicals. That is a ridiculous amount of shock. I expressed my disbelief and my concern. Another young girl comes over and says she will do a nitrate test.....not phosphate but nitrate....she used a test strip. She then proceeds to tell me I have a nitrate problem and the only way to rid my pool of nitrates is to drain it completely or 2/3 of it. I was shocked, dismayed and annoyed! When I expressed my disbelief, she proceeded to tell me all the things that could happen if we swam in the pool. I was literally unraveling.....First they tell me to put in 16 lbs. of shock, and then to drain it. Needless to say, I took a sample to Alpine Pools today. The results were completely different and they also did a nitrate test. Basically my water is good and nitrates were not detected. I am still annoyed thinking had I put in that amount of shock and/or drained the pool, the waste of money and time! read more

Needed to get pool closing supplies and they were able to direct us to everything we needed right away. Love the service we get from them! All of them employees are always extremely friendly and very knowledgeable. Christine Richards is one of the employees who frequently helps us out, and even if she isn't the one working with us, she always says hello and asks how things are going. read more

I appreciate the amazing customer service & answers to all of my questions as I learned how best to manage the water quality and overall maintenance of my hot tub. And of course, they always have the products I need. And they do FREE water tests to help ensure my hot tub water is properly balanced. Definitely a 5 star store due to the employees and their extensive training / knowledge about pools and hot tubs. read more

Though I've wanted one for years, I never thought owning a hot tub would be an actual reality. Between upgrading electrical, finding the right fit for our space and budget, and actually seeing the project through - I assumed it would forever be a dream. But then, just three short weeks ago, I decided to actually visit a store. After shopping the likes of Wayfair and Costco previously, I assumed I would purchase this dream hot tub online. Katie and Matt at Valley Pool & Spa changed my mind. Their service was second-to-none. My husband and I stopped in on a Saturday and decided to complete the purchase the day after. The cost of the tub plus the added chemical bonuses, delivery, and overall service beat an online purchase hands down. After our purchase, we brought in a water sample and were walked through our chemicals protocol by Christine - another Valley Pool pro. Everyone is SO nice and helpful, I'm almost ashamed I ever considered buying online at all! Now, we have an awesome tub that fits our space and budget perfectly. Thanks Valley Pool & Spa team! read more

They have been so helpful and professional in the process of replacing our pool. It has been quite the arduous process but every question and anything that needed corrected they took care of without question. Thank you read more

North Hills store great people and great service!!!! They always help guide me with what I need and give me instructions that are perfect!!!! Thanks for everything!!! read more

Customer service it top notch. The products are the most effective I have ever used. Other suppliers products never worked on my pool for algae. Last year was my first time using Valley's products and I never got cloudy or algae water and my pool is up against a wooded area. First time in over 10 years. read more

The store is amazing!!! The sales people are awesome. Best pool deal out there. They subcontract the installers which I had some difficulty with but other than that love the store read more