Alpine will put you in the swim of the season. They do what they say they will do in a timely and…read moreprofessional manner.

First off the inside sales people are very helpful.Their prices are a little higher than the…read moreinternet stores but the real problem here is the service department and not all the workers just one in particular who took our money and kept it without turning it over to the store. Don't know how they did it I just know we got a $1400 circuit board put in and me being the honest guy that I am told them they could just mail the rec out to us.Bad move on my part cause according to them it was never replaced by them and they have no record of them putting one in.Well there is much more that happened and I just wanted everyone to know about them

They are a wonderful business with a great owner and fantastic workers !! They will take care of…read moreall your pool needs.

We purchased a hot tub from Ohio Pools and Spas (now Ohio Hot Tub and Sauna) five years ago and it…read moreis still working perfectly, and we have had many positive experiences with the business. Since 2021, we have worked with them for regular maintenance, service calls, questions about balancing chemicals, purchasing supplies and more. They are knowledgeable, kind, patient and accommodating. They offer a free service for you to bring in a sample of your hot tub water and they analyze it in the store and tell you exactly what chemicals to add. That was immensely helpful when I was getting the hang of the new hot tub. I highly recommend this business. They stand by their product and provide support to the customer for years.

The website clearly states they do pool maintenance and opening/closing of pools. However, they do…read morenot and state they only sell hot tubs. Really need to update the website.

Probably one of the best experiences we have had with a service technician. Knowledgeable,…read morefriendly, and reliable. Dave was our technician and I hope we can request him in the future if needed. Fantastic company to deal with. Thank you

Bought a hot tub from them at the H&G show. Needed a delayed delivery and said it would be OK…read more Joe came out for a site inspection prior to delivery. Delivery went fine. They removed our old hot tub (for a fee) and placed the new one perfectly. Joe had made a note for them to bring a hole saw to drill where our electrical would enter. They did not want to do it saying it is "very hard" to drill through fiberglass. They refused. It took 20 seconds for my guy to drill the hole. During hook up, it appeared we were delivered a used unit. Maybe a showroom sample. Many indicators. Not what I purchased. Anyway, the unit seems to be working fine so far. Note: the cover that they "throw in" is cheap as heck. It leaks rainwater into the spa and it sags and puddled on the top the first time it rained. Very unhappy about this. We have had 2 other hot tubs in the past 35 years and not one had a cover that leaks and sags. Also, no manual came with the hot tub. The instruction sheet they left says "refer to the manual". Never got one. I had to call and Rex said he would email one. Inconvenient. Can't bring my computer out to the hot tub and printing 56 pages is ridiculous. I'm old school and like to have the manual in my hand as I am learning the features and functions and for reference. I will be calling Platinum Spas to get one. Also, they never mentioned how to Register the tub and file for the warranty. Not trying to be negative, but others must be aware of these things before you buy.

I would give them 10 stars if I could. We installed our pool with Seven Seas after having installed…read moreone at a prior home in Cranberry with another company. It was like a dream with Seven Seas. Dan was forthright with the costs, and he coordinated the entire process. The other company lied to us about the prices (to make them seem lower) and we had to call all the contractors ourselves! (It took 6 weeks with the other company, and with Seven Seas we had a pool filling with water in 3 days!) If you are getting a pool or a hot tub, Seven Seas is the place to go!

From the good reviews I was hoping to purchase a semi-inground or inground pool. However, they do…read morenot reach back out to interested customers. Went through Facebook messaging, called the store was told that I needed to stop in to get more information, went to the store and was told that the person we needed to talk to wasn't in and the manager assured me that they would be reaching out within the next few days. At this point good luck if you want to buy from them as they do not value new customers.

I called spa direct with a problem I was having with my hot tub. Spoke with Steve and and Ralph…read more They both went above and beyond to try to help me . They were more than helpful help figure out my problem. You just don't see that kind of customer service these days. I was very impressed with their knowledge and service. He helped troubleshoot the issue by phone. AND it was past their closing time. Unfortunately, I purchased my tub from a company in Columbus. They sent a tech (in the loosest since of the word.) and charged me almost $700 to come and check it out. they replaced a fuse and off they went. Needless to say, a huge waste of money. I will give all of my future business to Spa Direct and credit is to Ralph. He is very knowledgeable and more than happy to help. Great Job!

I was in great need of a quick repair on my hot tub. I reached out to Ralph at Spas Direct and he…read moredelivered. First, Ralph tried to help me troubleshoot the problem over the phone at no charge and, when the issue could not be resolved, Ralph came out the very next day and fixed the problem. I do not normally write reviews, but because of the great customer service Ralph provided, I felt it only appropriate. No doubt Ralph and Spas Direct will be the ones I contact when I have any hot tub needs. Steve M.