Anthony was great to work with. Answered all our questions and took the time going over things with…read moreus.

Be very careful of their so called 3 year warranty. They do not back their products like you would…read morehope. You are still responsible for a $150 charge for the tech to show up and that doesn't cover the electronics. Electronics are only covered for 1 year. Tech =$150+parts+labor and my hot tub is only 1-1/2 years old. Do yourself a favor and shop around.

I noticed there are some very unhappy customers so I will preface this by saying I have only worked…read morewith the Warrendale location & they did not build/install my pool. For the services I required they were great. We had several leaks in our vinyl liner and every pool company told us we would have to have a third-party leak detection company come out which was going to charge me $500-$750 just to locate the leaks. Then I'd have to pay the pool company to come out and repair the leaks. However the gentleman that works at the Warrendale location store has a scuba license. He came out and for $200 total he spent over an hour exploring our entire pool and locating five small leaks and repairing them. He is always incredibly helpful whenever we are trying to troubleshoot problems with some of our old equipment. They also installed anchors for our safety cover into our new travertine. It was a difficult install and the guys problem solved and stuck it out to completion. Their price was competitive with other quotes I had received. They also had to install liner lock on another occasion and their guys were prompt in responding to my calls. I called other pool companies who never returned my phone call. My jobs have been small and they still have responded. Again... It could be a location thing. But the Warrendale location has been great

I currently use their valet pool service . They show up randomly even though I requested a day and…read morea heads up regarding time . Yesterday they showed up at four on Friday when we were ready to host a party no heads up just showed up on my property . They were supposed to be here Monday . You can't get a hold of anyone . I've called numerous times without any call back or response . After the cleaning that lasted fifteen minutes or less I checked the pool to see debris and staining and pool levels that were completely off . Will be retracting our payment and reporting to BBB. Left several messages after and of course no response . The pool cleaning is a complete waste nor are they properly checking pool levels . I've had to go get the water tested at alpine pools and have them correct . Will be taking this matter to BBB !!!

The person that came out was able to pinpoint two leaks that were unfortunately under the. I had…read morethem fixed and it took care of all problems at the pool.

We had American Leak Detection come out in 2021 to find a leak in our pool. They did a quick epoxy…read more(band-aid fix) and told us to fix it properly we would have to schedule a return trip. We called to schedule the actual repair and were told they were a few months out. American Leak Detection never called us back to schedule and never returned. We followed up in 2022 to get on the schedule to repair and never received a call back. In spring of 2023 they answered our call, came out and said we would need to pay for another leak detection that we already had back in 2021. Needless to say we are very dissatisfied with the lack of understanding and customer service to the hurdles we have endured for American Leak Detection to do their job that we have tried to schedule. It is not on us as customers to pay extra for their lack of organization in schedule when we requested multiple times to be place on their work schedule.

Amazing service, friendly and knowledgeable about all aspects of the pool and spa and all the…read moresupplies that go with it. We have been with swimming pool discounters for over 10 years and never been more satisified. We go out of our way to get our supplies from Dale. He always finds a way to give us a sale on just about everything we need. Thankyou!

I bought a pool and put and they stored in. The installers installed the wrong pool. When I went…read moreback to complain. The answer I received was that I got a better pool and the pool that I originally ordered was discontinued. I assumed that they sold my pool and rigged together a pool. I ordered a grey pool to match my landscape, but the pool they replaced is beige not grey!