Everything from getting info on all the pools, to picking out one, paying for it, arrangements for delivery. Everyone has been so nice and helpful. read more

Person who waited on me was very attentive, helped me with my purchase, and carried it to my car.

We purchased a Blue Torrent pool pump. After only a few weeks a part went bad. We returned to the store to be told that we had to deal with that company because Valley Pools didn't handle those issues. The part was under warranty and we had the original sales receipt. We had to pay to remove the pump and pay $50 to ship it back. We are very disappointed with how this situation was handled and will probably not be giving them our future business . read more

I had water for in ground pool tested. I was sold 25 lb alkalinity and 2 large buckets of calcium hardness. Direction said put in half then test. After 15 lb alkalinity new test strips bought at that time showed all chemicals in range or slightly higher. I am not sure if I need to use hardness or not read more

I don't recommend their hot tubs. We have had one for 4 years for a device that runs several hours a week this one has broken down multiple times . Now we are having a dispute over the warranty period when I purchased product I was told there was 5 years included in sales price and no one has attempted to reach me from the store read more

Each time I go to this store I am given wrong info or the wrong part. I gave my specific serial / model # to them to make sure they had what I needed before driving all the way to Uniontown. They told me they had what I needed. I drive all the way there, get back home & nope. Wrong part. Go elsewhere. Especially for what the prices they charge. The smaller mom/pop store are more reliable & knowledgeable. read more

i went in this morning and had a fantastic experience with chelsea. she went above my expectations to test my water and prepare my chemicals needed to open my pool. she not only was very helpful and informative on how to add certain chemicals at certain times but she was so personable and friendly. she is most def and asset to your business. we need more people in the world like her. thank you chelsea i will be back because of you. read more

Please DO NOT SHOP at ValleyPool and Spa, I bought a spa which was leaking, I contacted the manager, They did NOT tell me and my husband that there is NO refunds or cancellations, We got STUCK with a junk HOT TUB!. I had to have a repair man come out because the panels was falling off. plus it was leaking terribly!. Then they tell you AFTER you buy a hot tub that you have to bring your water in to be tested every 3 months to keep your warranty. This is because they try to sell you expensive chemicals EVERYTIME you go in!. I called again today because the panels are falling off again plus the pillows are falling off. The service manager JULIE WIGHTMAN is NOT a person that is for the customer. Now she wants me to give her $125.00. And I have a warranty. I just got this hot tub less than a year ago. and I have been trying to get my money back since then.I wanted my money back on this just hot tub I even went as far as the district manager He said I'll give you your money back MINUS $800.00 dollars. I told him I could NOT afford to just give him $800.00 and he said well too bad! i even sent photos. I will keep these photos and messages from the district manager and service manager i'm going to contact the ATTORNEY GENERAL and open a case against VALLEY POOL and spa And I'm going to add the district manager and the service manager in the suit. When I do this I WILL POST THE RESULTS ON YELP! read more