I spilled coffee on my laptop. Luckily it was on a laptop stand and at an angle, so the coffee…read moredrained to the bottom of the computer, but things were not looking hopeful when I couldn't get the computer to turn on the next day. Don made no promises, but said he would give it a try. I'm very lucky that the only thing that was fried was the board controlling the touchpad. He cleaned up the rest of the contacts and said things might not last, but for now, my computer works great. He was fast, professional, and knows his stuff....and his prices are very reasonable. I won't hesitate to go back if I need help again, but hopefully not for such a careless mistake!

Fast, friendly, expert service at reasonable prices.read more

I had an iPhone problem, so I had to leave it with them...and I hate being without my phone! Well,…read morethey got back to me in a couple of hours, they fixed the problem, and they charged me only the minimal diagnostic fee. Both Seth and Jason in the service department were extremely knowledgable, good explainers, and totally friendly and helpful. Thank you Connecting Point! It was as good as it gets.

I can't recommend using this business, they're repair/service price quotes where an exorbitant 60%…read morehigher than compared the Apple Store in Tigard OR for the exact same original battery service. That's in my opinion unfairly taking advantage of the local market. The service manager also clearly displayed an attitude when questioned about his pricing. I personally avoid this kind of business behavior.

Just an all around good spot with friendly, helpful employees…read more I'm kind of a regular there, but needed help today. The app showed they had a product in stock, but I struggled to find it. The manager walked me over, mentioning it's a popular item and that's sometimes online stock isn't accurate. Luckily they were in stock. I mentioned it was cheaper online and he said "No problem, we'll match it at the register." Stoked to find quick help who was quick to offer the better price. It's small things like this that keep me loyal to certain places.

I call to see if they have rental forms & "yes" they do!! Thanks so much & for answering the phone…read morequestion;)

Mark answered my phone call and offered a selection of appointment times. He arrived on time, fixed…read moremy computer and printer issues promptly. Very reasonable rates as well. Definitely recommend him!

Mark has been the best PC/network fix tool in my arsenal since 1998 - personally and…read moreprofessionally. When I worked with a local ISP we discovered Mark knew more about hardware, and some networking, than just about anyone in Southern Oregon. We referred him to our customers when they needed work on their home computers or office networks. Personally I've never come across a PC challenge Mark couldn't figure out and his rates are more than competitive. I refer all my friends to him.

I spoke with Todd on the phone today and let him know that I wanted to transfer documents from my…read moreold 2008 MacBook to my new MacBook Air. He asked how I heard about him and I told him Yelp. I asked how long of a drive it was from my location to Eagle Point and he said it would be about 45 mins. When I pulled into his driveway he called and told me he had opened a store at Rogue Valley Mall and that he was actually there (meaning I had driven 25 minutes further than I needed to). I drove the 25 minutes back the way I had come to Medford and went to the mall to Smart Help where he now works. I let him know I didn't want to spend too much money and he asked what my budget was. I asked him how much transferring documents and giving me a quick rundown of the new Mac would be. He quoted me $200 to update my old MacBook, $150 for the external hard drive that I told him I was not in the market for, $150 for transferring my documents, $100 for wiping my old MacBook and $100 for a "recorded dock tutorial." In total Todd tried to tell me it would cost me $700 to get documents off my old laptop onto my new one "the right way." I called around and got 2 quotes for what I want at $40 and $45. I dug around in the reviews that are not recommended and others seem to think he is a scam artist. Needless to say I left his store after having wasted time but thankfully not money.

Todd has a lot of knowledge about Apple products. When he is available, he makes it really easy…read morefor you to spend a LOT of money that you might not actually need to spend. I spent thousands before I figured out everything wasn't precisely as Todd portrayed it. If you are going to work with Todd be sure YOU know what you want; he's quite a salesman. He is dazzled by all the bells & whistles that Apple provides. He truly loves their products. AND he tends to oversell in a way that my husband and I consider deceptive. In my case, I am moderately technical. I view my Apple products as business tools. I needed Todd to focus on setting up very simple systems for me to run my two businesses. It was hard to keep him focused on teaching me the basic things I needed to know. Finally I went with Ronald Gehrmann, a CERTIFIED Apple Support Consultant (which Todd is not; check Apple's website for yourself) who greatly simplified the set-up and the processes Todd had given me. The steps went down from 10, for example, to 2 or 3 to get the same result. Now that is exactly what I want: Simplicity that leads to results.

I purchased a Tiki mini-tower recently and, from start to finish, it was one of the best…read moreexperiences I have had buying anything, and that's after 60 years. Not only did they not try to upsell me, one of their people reached out to and helped me get a better build than I originally thought I wanted for much less. The Falcon Northwest reputation is what brought me to their door and I'm happy to say they have exceeded that reputation at every turn. Honestly, these are good people who will help you get into an awesome pc.

I work in finance, and needless to say reliability and performance are of the utmost concern when…read moreselecting a PC manufacturer. After 25+ years of building my own systems, I decided to purchase a Talon about 4 years ago. It runs 24/7, using 32gb of ram and 25-30% CPU at workload idle during market hours (4 monitors and 60+ live charts). I love it so much that I just purchased a new Talon which is in build. After checkout I contacted the sales team, as I decided to make a few more upgrades. They were extremely accommodating, and didn't hassle me about the after purchase changes. I can't recommend them enough, they are the absolute top of the top. The case alone is a work of art. A+++.

Almost new phone..Took in my nearly brand new LG G6 that I broke the screen on and they charged me…read morea decent amount, and had it fixed about a week later. The screen fell out of my phone and broke 3 days later. (Screen manufacturing defect). I took it back in and they said they would fix it free of charge. It has taken quite some time to get the part as they had to fight with the company and as of now, I am waiting on the part still. But they have been so nice so far and I have enjoyed my discussions about gaming PC's and what I personally want to build with one of the employees there. Also had an old laptop fixed at one point, and they had it fixed in a week. All together I think they have great service.

To say my last experience was horrible would be an understatement! My laptop died, wouldn't charge…read moreor turn on, so I took it here to get it repaired. Gave them the laptop and the original charging cable, told them what was going on and they said they would take a look. I gave them about a week and called them to see what the progress was, was told they believe it could be the charger, (fair enough). So, instead of testing with a volt meter, they ordered one (that's fine, if it's the problem, then ok). New charger came in, but wasn't the issue. Current debt is back to zero, don't have to pay for a part that wasn't the problem (good so far). Next idea was the charging port on the laptop. Order placed. Week later, I called again. Was told it was coming from China and takes longer (I can understand that). Another week, I call again. Part ended up in Hawaii (seriously?). A few days later, part is in. A day later, didn't fix the problem. Current debt is back to zero (happy about this but the guessing game is getting annoying). Next idea/guess is the motherboard. Will take a day to shop around (not from China). 2 days later, I call again. Motherboards located in Florida (cool, that doesn't take long). A couple days later I'm told I have to come pay for it first as they don't want to be stuck with a pc that's not paid for (I've been calling you, pushing to get this up and running, no money down for a month now, and suddenly they want me to pay 1st). I told him I will be in tomorrow to pick up my laptop and order the part myself. Hours of opening is 10am, was there at 10:04 (stopped by in my work vehicle before moving along) nobody there yet. Decided to wait till my day off. Went in and he placed my laptop on the counter with a aftermarket charger. I explained that I brought in my original charger and wanted it back. He called another employee or owner (no idea who it was). After he hung up, he informed me that another laptop of the same brand was also brought in and they must have gave him my charger (Wtf!? Not your property to give away). Here I am, over a month later, zero progress made on fixing it and I have an aftermarket charger that's about 4' shorter than the original I took in. Although I wasn't charged any money because they couldn't fix it, I was however charged by giving away stock name brand charger and giving a generic one in return. I finally decided to take the bottom off the laptop to see what the motherboard looked like so I can order it. After looking around a bit (5 minutes or so) I find a plug that isn't sitting flat, pulled it up and pressed it back down (it clicked). Got the model of the motherboard written down and figured why not try plugging the charger in, see what happens. It turns on, and it's charging. It works! Almost spent $200 on a motherboard that I didn't even need. I'm not a pc repair guy, but I fixed what a (professional) couldn't? I should be totally excited, but seeing as my laptop can no longer sit on my lap while it's charging because of the extra short charger, I'm pissed. This could have been a very expensive fix for something as inexpensive as the original parts they ordered (charger port... $6) + $200 for a motherboard and of course labor fee's. I certainly won't be returning to chuck's pc, I can't afford the guess work of someone that advertise that they know what they are doing. Update : finally got the replacement charger for the laptop, but since they replaced the charging port with different one, my replacement charger doesn't fit. Once again, this was a complete fail. I'm now assuming that the charging port that was installed ( and didn't need replacement in the 1st place) was a cheap 3rd party part and not a Oem part.... Go figure!