I found John on Yelp, and looked at reviews which were all 5 star. He was able to schedule repair…read morewithin a couple of days, came to the house and looked at my printer problem. Even though I had run diagnostics, apparently I didn't have his magic touch. Long-story-short, he was able to fix the issue and we had a great conversation while waiting for the diagnostic to complete. And his rate was fair. Thanks John! HIGHLY recommend!

He helped me transfer all the data from one computer to another and resolve a monitor problem plus…read moreloaned a keyboard. All dine in an hour.

I purchased a Tiki mini-tower recently and, from start to finish, it was one of the best…read moreexperiences I have had buying anything, and that's after 60 years. Not only did they not try to upsell me, one of their people reached out to and helped me get a better build than I originally thought I wanted for much less. The Falcon Northwest reputation is what brought me to their door and I'm happy to say they have exceeded that reputation at every turn. Honestly, these are good people who will help you get into an awesome pc.

I work in finance, and needless to say reliability and performance are of the utmost concern when…read moreselecting a PC manufacturer. After 25+ years of building my own systems, I decided to purchase a Talon about 4 years ago. It runs 24/7, using 32gb of ram and 25-30% CPU at workload idle during market hours (4 monitors and 60+ live charts). I love it so much that I just purchased a new Talon which is in build. After checkout I contacted the sales team, as I decided to make a few more upgrades. They were extremely accommodating, and didn't hassle me about the after purchase changes. I can't recommend them enough, they are the absolute top of the top. The case alone is a work of art. A+++.

avoid if you can afford it.. bought a pc a while ago, damn things nearly bricked, literally just…read moreused it for games on steam. Cant register windows (wants to charge $100s) wont fix without charge (once again $100s) and the graphics card seems to have taken to the pooper shortly after purchase. I have brought her back to get looked at, but without WAY TOO MUCH, they wont even diagnose their own product.. Sad, I wanted to trust my local shop \

FYI I posted this review on an electronic yellow pages site with slight revisions; there is nothing…read moreuntoward going on here. I've been driving by this shop for 5 years, and was always intrigued by it, thinking I'd stop in some day and consider the options for a back up PC. I live in a rural area, miles away from anyone I would trust for this matter, so having a back up makes sense. Anyway, I finally got around to stopping in because my current laptop runs on Windows 7 and that is incompatible with Turbotax. I sure as heck wasn't going to *pay* a tax preparer to do my 5 minute return, So I needed a Windows 10 or later OS. I explained the situation to Rob, the owner, and he listened patiently, and then took the time to explain why my apprehension about updating my old laptop from Windows 7 was justified. I left 15 minutes later with a reconditioned small tower. It was $169, out the door, and is more than fast enough and capable for my needs. It's also really quiet. The cats seem to like the subtle hum it emanates. FYI, I have multiple displays and other peripheral equipment and thus only needed a computer. (It's amazing what you can get at estate sales...) Rob was also kind enough to install and ensure the operation of the tax software, gratis. I don't know if they normally charge for that but he recognized that given that I live multiple hours away and only come into Medford occasionally, it was doubly important to me that the install worked. I recommend this shop to anyone wanting to be able to articulate their computing needs and get them met promptly and $ efficiently. No sales pressure, either. For what it's worth, it's also nice to see electronic equipment being recycled/reutilized. This place is like a good auto mechanic's shop. Nice to know it exists and an ace in your back pocket.

I had an iPhone problem, so I had to leave it with them...and I hate being without my phone! Well,…read morethey got back to me in a couple of hours, they fixed the problem, and they charged me only the minimal diagnostic fee. Both Seth and Jason in the service department were extremely knowledgable, good explainers, and totally friendly and helpful. Thank you Connecting Point! It was as good as it gets.

I can't recommend using this business, they're repair/service price quotes where an exorbitant 60%…read morehigher than compared the Apple Store in Tigard OR for the exact same original battery service. That's in my opinion unfairly taking advantage of the local market. The service manager also clearly displayed an attitude when questioned about his pricing. I personally avoid this kind of business behavior.

SHANE!! hes the guy to go to! i was looking for a specific Alienware Monitor and he seen i was…read morelooking for help and Ran Over to help. took a couple of minutes but we found the box up above, and he wheeled over the ladder to assist in the sale. he had a great personality, enthusiasm, and didnt quit looking till the product was found. back n fourth, that man made sure we found what i was looking for. im truly thankful to have met Shane and that man deserves a solid raise for going above and beyond. ever need a job reference, i got you buddy!

Don't ever use their Geek Squad. The worst customer service experience ever! Been trying to get a…read morerefund for a cancelled service call and I'm just getting the run around. It's been over 2 weeks and still no refund. Had to wait on hold for over an hour just to talk to someone. Pathetic. This company better review their customer service process because it really sucks.

i just reached out to Tech Pros with a question about whether it made sense to repair my ink jet…read moreprinter or recycle it and purchase a new one. He was very informative and asked questions that helped me make my decision. I will contact them with any further computer needs. Thank you Charlie.

I had a warning on my screen that said I had a Trojan virus in my computer. I looked up Computer…read moreRepair in Medford and found Rogue Tech Pros. Charlie listened to my problem, gave me a couple of easy steps to take and walked me through the solution right over the phone. He was professional and enjoyable to talk with.

This guy is amazing. Very pleasant and knowledgable. Helped me set up my iphone to best work with…read moremy disabilities. He also very patient with me and I appreciated everything he showed me.

Competent But Off-Putting…read more I contacted SmartHelp for assistance with two specific tasks: to connect a new monitor and a new printer to my older desktop computer. Todd, from SmartHelp, does know his stuff, he is competent and took care of both of my asks. However, I found that Todd asked questions that I felt were not necessary. In addition I found his personal style and certain, what can only be described as business practices, too personal and thus off-putting. 1) As part of the job, Todd's first request was to input my personal information into his phone. I specifically found the requests for both my date of birth & my photo quite worrisome and unnecessary. 2) I found Todd's style of "up-selling" quite disconcerting. For example he said he wanted to take my laptop computer to his home to "set up properly." This, of course, would have presumably incurred a myriad of additional charges, none of which were discussed. He asked to take the laptop multiple times despite my repeated no's. 3) Without my permission Todd input my credit card information into his phone while I was out of the room! Unacceptable! In the end it felt to me that, beyond the requested tasks that were accomplished, I was also charged for his requests for my personal information, as well the time spent "up-selling." I found and consider these things to specifically be poor business practices. Be aware and be wary and further be prepared to say "no," i.e. don't let your guard down!

Great group of people very helpful and friendly. They gave us lots of good solutions for our…read morenetwork and phone systems. I would recommend them for phones and networks.

I first worked with Adept in 2015 on a complicated install of fast streaming internet for our…read morehistoric hotel. From the initial meeting through the proposal and install I found Greg and his entire staff to be professional and reliable. I just brought the team back in 2018 to provide a solution for our hotel expansion. I highly recommend working with this company if you want fair pricing, highly knowledgeable techs and a company that delivers on time and on budget and stands behind their work.

At least one star for this kind employee 2018359. I did like the back to school deals and found…read morethe value good. My overall experience is a 0/5 stars because of the poor quality customer service, display of the store and lack of items for sale. I went in this store on a Sunday after looking at the new weekly offers hoping they'd be stocked up with what they advertised. When I arrived right when they opened, I asked the guy with dyed hair in the front and a mask on where I can find a specific item (post it dispenser) and he told me to go to aisle 2 where post its were. I would have appreciated if he actually took me to the item as he was not doing anything but standing there in the first place. I went to look for the post it dispenser only to be greeted with low stocked shelves and not the item I was looking for. I perused around the store and enjoyed adding items to my cart and then took a dispenser to the front cashier (2018359) he tried his best to help me get the post it dispenser I was looking for by looking at the SKU, showing they had it in stock and directed me to the person I already interacted with when I arrived. He walked me to the post its and I asked if he can look in the back. It took about 2-3 minutes and this employee walked right by me to the cashier 2018359 and delivered the post it dispenser. As a customer I would have appreciated if this employee connected with me more by bringing what I asked directly to me instead of acting like I was a bother or nonexistent. I also would have appreciated if this employee actually brought more than just my item out to add more to the shelves in case other customers like me wanted to buy it. This makes the customer experience AND the employee experience more enjoyable because it is efficient to make sure stock is out for customers to get. I surely hope this Staples is receptive to feedback and makes some positive improvements to make customers feel welcome with good interactions so customers want to come back to shop here.

Went in for an Amazon return. Small item in a small bag. The lady that helped was not friendly…read more(that's fine, maybe she was having a bad day), but I told her I didn't need the small bag back and she could throw it away, she acted like it was a huge imposition when there was a trash can right underneath her. Customer service is dead.