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    Falcon Northwest Computer Systems

    4.0 (23 reviews)
    Ultra High-EndComputers
    Closed 9:00 am - 6:00 pm

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    Review Highlights - Falcon Northwest Computer Systems

    If you buy an assembly-line Dell, you will pay less but will communicate with tech support in India.

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    Discount Computers

    Discount Computers

    3.0(2 reviews)
    0.8 mi

    avoid if you can afford it.. bought a pc a while ago, damn things nearly bricked, literally just…read moreused it for games on steam. Cant register windows (wants to charge $100s) wont fix without charge (once again $100s) and the graphics card seems to have taken to the pooper shortly after purchase. I have brought her back to get looked at, but without WAY TOO MUCH, they wont even diagnose their own product.. Sad, I wanted to trust my local shop \

    FYI I posted this review on an electronic yellow pages site with slight revisions; there is nothing…read moreuntoward going on here. I've been driving by this shop for 5 years, and was always intrigued by it, thinking I'd stop in some day and consider the options for a back up PC. I live in a rural area, miles away from anyone I would trust for this matter, so having a back up makes sense. Anyway, I finally got around to stopping in because my current laptop runs on Windows 7 and that is incompatible with Turbotax. I sure as heck wasn't going to *pay* a tax preparer to do my 5 minute return, So I needed a Windows 10 or later OS. I explained the situation to Rob, the owner, and he listened patiently, and then took the time to explain why my apprehension about updating my old laptop from Windows 7 was justified. I left 15 minutes later with a reconditioned small tower. It was $169, out the door, and is more than fast enough and capable for my needs. It's also really quiet. The cats seem to like the subtle hum it emanates. FYI, I have multiple displays and other peripheral equipment and thus only needed a computer. (It's amazing what you can get at estate sales...) Rob was also kind enough to install and ensure the operation of the tax software, gratis. I don't know if they normally charge for that but he recognized that given that I live multiple hours away and only come into Medford occasionally, it was doubly important to me that the install worked. I recommend this shop to anyone wanting to be able to articulate their computing needs and get them met promptly and $ efficiently. No sales pressure, either. For what it's worth, it's also nice to see electronic equipment being recycled/reutilized. This place is like a good auto mechanic's shop. Nice to know it exists and an ace in your back pocket.

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    SmartHelp - Hello, I'm Todd Derek and have been an Apple Consultant since 1993.

    SmartHelp

    2.4(8 reviews)
    7.2 mi

    Competent But Off-Putting…read more I contacted SmartHelp for assistance with two specific tasks: to connect a new monitor and a new printer to my older desktop computer. Todd, from SmartHelp, does know his stuff, he is competent and took care of both of my asks. However, I found that Todd asked questions that I felt were not necessary. In addition I found his personal style and certain, what can only be described as business practices, too personal and thus off-putting. 1) As part of the job, Todd's first request was to input my personal information into his phone. I specifically found the requests for both my date of birth & my photo quite worrisome and unnecessary. 2) I found Todd's style of "up-selling" quite disconcerting. For example he said he wanted to take my laptop computer to his home to "set up properly." This, of course, would have presumably incurred a myriad of additional charges, none of which were discussed. He asked to take the laptop multiple times despite my repeated no's. 3) Without my permission Todd input my credit card information into his phone while I was out of the room! Unacceptable! In the end it felt to me that, beyond the requested tasks that were accomplished, I was also charged for his requests for my personal information, as well the time spent "up-selling." I found and consider these things to specifically be poor business practices. Be aware and be wary and further be prepared to say "no," i.e. don't let your guard down!

    Todd took complete advantage of my wife and I. We wanted to extract photo files from the iPhone…read moreowned by our recently deceased son. He assured us that if anyone could extract photo files from our son's passcode-locked iPhone, he was the guy. It was clear, from the moment he started trying, that he was clueless. He started by asking us to give him some passcodes to try. This was a totally random approach, and I should have stopped the session right there since my wife and I had no idea what our son's passcode might be. When it was clear that this crazy approach was going down a hopeless rabbit trail, he switched to calling Apple customer service for help. After Todd spent maybe an hour on the phone with Apple customer service with little or nothing to show for it and with no further options available to us at the time, we parted company. But Todd inexplicably claimed we had made "progress" when we hadn't. And he was happy to take our money for the supposed two hours of "services" that he claimed he had provided. Needless to say, we never contacted Todd again. But hopefully we learned our lesson. We'll be more careful with the next consultant we might choose to work with.

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    Falcon Northwest Computer Systems - computers - Updated June 2026

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