Came here recently with my mom to deal with cremations and where we will be placed once we both die. The employees we were talking to were nice & friendly enough. In terms of costs and expenses, can't really compare since it's the first time I've been to a funeral home but they do have decent options to choose from. They do have instalment plans in case you can't pay for everything upfront. While my experiences (along with my mom's) were okay, I would heavily you do the research to see if there's a similar value but at more affordable rate. read more

Valley View Funeral Home - Funeral Services & Cemeteries Near Me - Surrey, British Columbia

On June 11th , my wife was very close to passing away due to aggressive pancreatic cancer. I had earlier called Valley View where I owned a plot due to my parent's foresight in purchasing a set of plots for the entire family. My recollection of my earlier call was that there was little which had to be attended to with urgency. However, my son called Valley View Cemetery on the date in question, in anticipation of needing their services soon and we spoke to a salesman, Eric. Eric was friendly and seemingly helpful, but also insisted on only providing packaged quotes that added several expensive, optional items even when we repeatedly said we didn't want or need the additional services. He also made several blatant lies. If our plot wasn't pre-purchased then we undoubtedly would have brought our business to a different cemetery. Eric lied to pressure us to buy right away because, "If you do not buy our services before your mother's death then I personally guarantee that the price will be higher". In the crisis of our wife's last days, Eric's insistence that already stressingly high expenses would be even higher, I felt compelled to come to the office, pay money, and sign a contract before my wife died. This I did on June 13th. Thankfully, my wife hung on and I had returned before she took her last breath that very same day. Other staff have since confirmed that this policy isn't real and there would be no additional charge if we had waited. Eric said, "there is a [significant] charge for us to receive the body from the funeral home. This is mandatory with no other options." This is not true as the funeral home delivered the casket to the graveside and took care of all handling. Eric pushed, "You must buy the marker from us because you won't find anyone else that can provide one that matches our rules". Again our funeral directors and others at Valley View itself have confirmed that purchasing markers from other providers can be done and Valley View will provide the guidelines so this can be accomplished. When we visited Valley View we spoke to another sales associate, Garcy. Garcy was straightforward and helpful providing the services we needed without add-ons. We made the same requests as we did with Eric but our total was only slightly more than 1/3rd of what Eric quoted, and didn't include Eric's made-up, fake charges. We have seen the shocking CBC news articles on Valley View's parent company, Arbor Memorial, and found out first-hand from Eric that pushy sales tactics and taking advantage of those in crisis is alive and well at Valley View. Oh, did I mention that when we came for the internment, all the dirt was piled on top of the otherwise clearly marked graves of my parents. I and my family were unable to place flowers on their graves! When we addressed management with this issue, Austin suggested that it was our fault since we did not specifically request that this not be done. Sorry but we did not think that this needed a special request just as we didn't request the front gates to be opened. read more

Abuse by a funeral home. Prepaid, prearranged, expected death, everything in order. But the Funeral home only works 9 to 5, please call back.. 20 minute phone calls being given wrong information. Funeral directors friend calls me who doesn't work there to lecture me. No one knew what was going on. I arranged for expected death of my mother. I prearranged funeral. When my mother died I called the funeral home. They had no idea what to do. None. I was told it was after business hours and I needed to call the police. That wasn't accurate because we had "expected death" certified and documents registered with the funeral home. After 20 minutes of arguing, explaining, begging, they finally put me through to someone who worked there. He said they'd come pick her up, but didn't know more. The funeral was prearranged and prepaid for. I called the guy I arranged it with, Dominic, the assistant manager of their Surrey office. He had a buddy call me. Kevin. Kevin lectured me on how death in Canada works, that the government offices are only open certain times, that the funeral home can't do anything after 5.....seriously?. He advised me that I should call at 9 the next day and set something up. Dominic said he'd ask Kevin to try and get Sandra the manager to call me. That was 15 minutes ago. I called Calgary where she is to be buried, they said what I needed to gather. What should be prepared for the transport of the body. They later called back because they couldn't reach anyone at the Vancouver area offices. A change of ownership? A change of management? Regardless. No knowledgeable staff. Disregard for the situation of the bereaved. Is this a funeral home? It feels like a fly by night business. It's now two hours since my mother's passed away. It is abusive to have to "deal with" a funeral home at a time like this. read more

I am utterly appalled that families cannot see their loved ones..their motherswho have been laid to rest when it's in an open extreemely spacious outdoor area. People are intelligent enough to know to keep their distance from one family to another. We paid thousands of dollars to lay our loved ones to rest in the cemetary and should be able to visit whenever we wish; especially on a day like mother's day. This is an over reaction. The people who are afraid to be out should stay home. This is a free country and I'll be damned I'm not going to be stopped from going to visit my mother laid to rest on mothers day. read more

-we knew she was sick, but she was in remission for 20 years! -what started as breast cancer took my cousin away from us -when i was a kid, my older siblings used to torture me saying i was adopted because my nose was flatter than theirs and i was darker than everyone, and my real dad was "bidoy" some man who used to deliver fresh caught fish -that traumatized me since "bidoy" got into the game and kept telling me he's there not to deliver fish but to take me away -so whenever i heard he's coming, i'd piss in my pants -i grew a little older and i heard myself being compared to "nene rosario" i was like, who's that? "she's your first cousin, she's dark like you and beautiful...she's a nurse in canada" -did i hear dark and beautiful in the same sentence? i guess that was my mom's way of trying to make up and explain for my pee accidents? -i eventually got to meet her and man, she had this gorgeous smile that just lit up every room she walked into -she was very demure, and polite, fun and hip but not loud or anything like me -i got to see her at family events like weddings and small reunions -she liked to shop, and knew how to carry herself with style and grace even in good ass bargains from the outlets -now that i'm a grown woman, i embrace my dark skin and am proud of it...no skin whitening sheiyt here, even when i was in the philippines -so here i am being picked up at the border from washington and was taken str8 to the funeral home by my nieces -it's close to their home and it was so pretty, also a cemetery was next to it -the inside was nice, clean and they accommodated the dinner after each rosary/novena in a convertable conference room -the restrooms were clean and decorated well -they were on top of things and with excellent service -respected my cousin's wish to only have family view her and keep it closed casket for guests -their microphone didn't die on me when i got the look by my nephew to speak about cousin nene -kinda creepy how by being nosey we found we were being watched in the mouring room thru a tv inside a small cabinet -we miss and love you cousin =I DON'T MIND BEING COMPARED TO YOU....and as you may have noticed i cut my hair in your honor. read more

Valley View Funeral Home - RIP cousin, one of the pics on her propped up memory board at the funeral home - Funeral Services & Cemeteries Near Me - Surrey, British Columbia

First time I've ever been to a funeral home - and well, it was actually niver than I expected it to be. The staff there was very accommodating and understanding - knowing that they were dealing with a family who's loved one had just passed away. Personally, I've always been a bit of a 'fraidy cat - keeping that in mind - don't judge me when I say I couldn't even walk to the bathroom on my own. But it wasn't that bad. For Surrey, I would say this funeral home is a good choice. They offer burials or cremations - depending on your beliefs; and they actually care. read more

Grounds were beautiful, staff in general gave a very peaceful demeanour and service. What really ruined it all sadly, was our funeral director Swetlana. Self-proclaimed 10 years experience with an utter lack of people skills and responsibility. Very business-like manner during the planning as she piled on one expense with another, calling us back twice because she forgot to add the taxes here, or forgot more expenses there. She gave us a reception number and never called back if we tried to inquire anything. Wasn't even in most of the time (confirmed by reception), didn't turn up during the funeral service, and didn't even know us by the following week when we walked in. As tension momentarily rose at the front desk from confusion (due greatly to her absence from anything since the planning day), she appeared briefly and we tried to talk to her. To which first, it was clear she had no clue how to, nor any interest in helping. Second, she replied with it's no longer her responsibility (yes, literally these words). Third, as front desk tried to help us, she said to the poor receptionist (didn't look at us) she had to deal with another client and briskly walked off without another word. Was this lady ever even in customer service before? To receive this in a time of grieving from a funeral home is unacceptable. She needs to be demoted to learn some people skills first. read more

During my appointment with Nathan on February 27, he went over various items in the binder provided which I found very informative. However, he then presented me with an invoice covering the cost of the same arrangements for me. I was speechless and quite shocked. How quite crass on his part, particularly as I'm still mourning the death of my husband and not in a position to even consider arrangements for myself nor would I want to at this time. But there's the 5% discount if the contract is signed now, he said. Not interested now or even the 5%; my family will make arrangements when needed I replied. Nathan then directed me to the other building to pick up my husband's ashes. While at the counter providing the requested ID, I noticed a bag containing a box with "Temporary" on it which, when asked, confirmed that indeed they were my husband's ashes. How can that be as they should've been in the urn that was purchased. "That's not on my computer," she said. This was appalling and simply intolerable. I ran out of there sobbing uncontrollably to return to the original building to see Nathan again. They put me in a room to wait for him. In the meantime, I phoned my daughter in Toronto to inform her of the situation and she spoke with Nathan. He apologized for the gross error, but the damage had already been done and no apology could rectify the negligent deed. He then asked if I could come another day and the ashes would then be ready in the urn. I refused and demanded that it be done immediately while I wait. It was about 20 minutes later when I was finally in possession of the urn containing my husband's ashes. This was quite an ordeal to put me through, quite emotionally distressing and totally unnecessary had my simple instruction "not to put him into anything temporary" been followed! I had recently discovered that the same urn that Valley View charged $660. was available online for a fraction of the cost. read more

My parents are both buried here. Their vase was stolen from their grave and so were many many others. Valley view will do nothing about it. They will not replace the 300 dollar vase or use security. So if I buy a vase it will probably get stolen again. read more