This branch is in the business of scamming people. They will life and say they fixed your car ,…read moreliterally 2 days later the car wasn't working and they wanted a $1000more . Thieves !!!!!! If you take your car there get ready for it to stop working soon . There mechanics are not licensed!!!!!

This place was terrible! When I called the day before, the manager, Troy, told me that I would get…read morea 25% veterans discount. He called me later and said that I needed brakes and rotors. When I went to pick it up, a mechanic named Melvin came out and said "we've got a problem. They couldn't get the caliper shut so they had to force shut and it broke. I'm going to have to charge you for this". I told him I wasn't gonna pay for it and he argued with me for quite some time. When the car was done, I said "you didn't charge me for that caliper did you? ". He told me no, and that I asked to see the bill and he told me he couldn't show it to me until I paid. After I paid the bill, they indeed charged me for the caliber and the maintenance to put it in! They also did not give me a 25% veterans discount! I also to say that the place was filthy! The bathroom was so disgusting that I just turned around and walked out! I've been a Meineke customer for 12 years but now I will never go back!

[As of 15 November 2021]…read more I needed some help getting my car back into good health. I was able to find Schaefer Automotive and they were able diagnose and treat my car's symptoms! Schaefer Automative gives that old school vibe. Checkered-pattern floors with the red and black diner sofas. There is a small, classic model car display and a license plate ceiling...that's still being added to! When it comes to service, Steven is great with listening to what you need done to your vehicle, even if you are not car smart. His customer service is the same over the phone as it is in-person. I was allowed to speak my thoughts and expectations with the technician working on my car. Mark was receptive and willing to take the time to talk with me about everything concerning my car and even the culture of the businesses. Schaefer Automotive cares about their customers and the service they provide. The only downside is you have to make an appointment well in advance....because everyone likes to come here! Nonetheless, I'll definitely be back! fin.

I needed to get a lot of work done, and I didn't think it was gonna be cheap at all, but I was…read moresurprised that I came in at 1/3 of the cost. I actually thought the repairs would run very happy with their service plan on getting an oil and basic maintenance next month. I'll be a customer for life.

On my morning commute I got a flat tire, I called around for help since I have never changed a…read moreflat. 1st Class was quick to offer their service. The team was friendly, incredibly helpful, and knowledgeable. They answered all of my questions, directed me on the next steps to take, and shared some laughs. great experience, highly recommend!

From southern California during a 3 month vacation pulling a toy-hauler, transmission went out on…read moremy dodge ram 1500. Contacted 3 different transmission shops all couldn't even see it for 30 days. 1st Class Auto got me a new transmission and installed in one day. For a fair price. Didn't take advantage of out of towners. Thankyou Kari Tyler and Chris family owned business. Roy manager and Brandon mechanic solid as well. Made it home. Thank you

THINK TWICE,BEFORE GOING HERE!!!! Rushed Service, Lied on…read morePaperwork, and My Car Needed Oil Weeks Later! I went to this Jiffy Lube location on 06/24 for a standard oil change. Less than a month later, my car is telling me to add oil which should NEVER happen after a recent oil change. That was my first red flag. It gets worse: * They rushed through my service, didn't give me an oil change sticker, and acted like everything was fine. * I came back the next day to complain, and the manager didn't care he just gave me a sticker and said he'd update my info when I returned. * The paperwork claimed they inspected my car and noted a leak yet didn't tell me that, show me anything, or recommend a fix. Just quietly wrote it in the fine print. * When I called the shop, no one answered. I had to contact Jiffy Lube customer service directly, and now I'm waiting 1-3 days for someone to maybe respond while my car risks damage. Update: Turned my car on! SMH Update: My engine is making noise now and still no oil leaks anywhere. I shouldn't be dealing with this right after an oil change. Something's not right. Update: Slight Progress but Ongoing Frustration with Unprofessionalism After filing a formal complaint with customer service, I was finally contacted by the actual manager not the shift lead I'd previously dealt with. To his credit, he was polite and seemed genuinely interested in helping. He called me at 7:30 AM the morning after my complaint and insisted to come to my home to inspect the vehicle. Once here, he briefly looked under the car and identified a small oil leak within two minutes. He then asked me to bring the vehicle to the shop for a full diagnostic. During our conversation, I asked why I wasn't notified of the leak during my last oil change. His response? "It's not policy to inform customers; it's only done as a courtesy." He also stated that surveillance footage confirmed the technician noticed the issue and pointed it out to a colleague--but no one told me at the time. When I asked about asking for a manager and he stated it was shift lead he said technically he was the manager because I wasn't there. To make matters worse, I had previously called customer service, where I was told to wait 1-3 business days for a resolution yet no one ever mentioned that free oil top-offs are available between services. I ended up spending $48 out of pocket for oil and paying someone to top it off for me. The manager did say he would reimburse me for that cost, but as of now, I haven't received a thing. While the manager seemed like he truly wanted to help, the overall experience has been chaotic, inconsistent, and highly unprofessional. I'm now reluctant to bring my vehicle back to this location. Between the lack of transparency, failure to follow through, and ongoing miscommunication, I no longer trust this company to provide honest or reliable service.

Pulled up to location sat for 10minutes ...,no one came out, got out my car front door was locked…read morestill didn't see anyone ....guess I'll help myself Backed up and left going elsewhere

I brought my car in for an oil change and a manufacturer scheduled transmission fluid and filter…read morereplacement, mainly for the transmission service. After leaving it all day I got a call to pick it up. All they did was the oil change and tire rotation. Then they tried to sell me new tires. I was told that the transmission filter wasn't serviceable. Funny, because auto parts stores sell them, and there are YouTube videos show it being done. I could have gone to Valvoline got an oil change and a tire rotation for less and in under half an hour. I'm never going back to Dobbs ever again.

This will be long. This particular Dobbs is not the Dobbs that you want to give your hard earned…read moremoney to. I brought my personal car, a Focus ST in for tire work about 5 years ago. I brought the car new in 2018. They told me I needed 2 tires and rear brakes, the rear rotors were rust pitted. OK, I showed up with them not only trying to sell me 2 tire and rear brakes (Which it needed) but struts on a 3 or 4 year old car on the notion that they were rusted and accused my car of being a flood car. They are THIEVES! I worked in the auto industry and know this tactic. I should have walked out but I stupidly approved the tirework, brake work, and flush the brake fluid. The next day on the way to work the brake light came on. I limped it to work to find a caliper leaking from a bleeder they left loose. I called them and told them I would bring it back after work. When I brought it back instead of just telling me their tech made a honest mistake and left the bleeder loose they said the bleeder failed (a lie) and they replaced them all (another lie.) Go forward to today to a service van I drive for my employer. My own car doesn't drive on their lot anymore. The hydroboost is leaking on the van. I know what it is and what it is leaking. I showed up Monday to set the appointment to drop off the van Friday. No Problems. I called Tuesday to simply get a figure on on the repair for my boss. The service writer refused to give me any figures after me telling him what he needed, said that he would need to get a hydroboost for an 11 year old Chevy Express van from the dealer (a lie) and refused to even look it up. I even told him he would have from Tuesday to Friday to do it. Nope. He acted like replacing hydroboost booster on a Chevy van was working on an Audi. He would only talk numbers when the van arrived and wouldn't even order the parts when I said that we would possibly pre pay for the work. I told him I wasn't going to drop off the van just for them to tell me that they wouldn't to it until Monday. Then It came out. He didn't trust any techs on their Saturday shift to do it. A brake booster! If they would have said that in the first place I wouldn't have wrote this. But these thieves tried to screw owner of the company that i work for (and like a lot) by buying a booster from the dealer instead of a local source and wanted to waste my time and and work hours by having the van sit at their building for no reason. There are better Dobbs in the Belleville area to give your business to. This Dobbs are liars, thieves, and evidently employ one of the laziest service writers I have ever had the misfortune to waste my time on the phone with and no vehicle that I drive will ever touch this establishment again. This Dobbs is within walking distance to where I live and I will not take anything to them ever again. Take your car to the O'fallon Dobbs.

From the moment I arrived, I was impressed by the clean, comfortable, and welcoming waiting area…read more Amenities such as a complimentary charging station and refreshment bar made the experience even more enjoyable. I especially appreciated the viewing window into the service garage, which allowed me to watch my vehicle being serviced in real time. The service advisors were courteous, knowledgeable, and professional throughout the entire process. I highly recommend this business for its exceptional customer service and transparency.

Nice guys but their estimate was 75% higher than where I ultimately had the work done. I was…read morecompletely floored when they hit me with it.

I went here and they got me in and out really quickly. They honored my coupon, my request for the…read moreoil type I wanted, and they checked my fluids. They were friendly and respectful as well.

David was super awesome. Amazing customer service…read more I would probably give him my first born son or something. That's all.

My battery started acting up two days ago on the used car I'd been driving for six months. My…read morefriend has been going to these guys for 20 years and highly recommended them so I gave them a call this morning and made arrangements to test my battery over my lunch hour. They confirmed I was due for a new battery which I figured. They took care of me on the spot and answered all my questions on which battery would meet my needs. They were very friendly and made sure I was okay on the price which was VERY reasonable. I was on my way with a newly charged battery in less than 30 minutes. Highly recommend A++++++++.

I've been to them (they're brothers) 3 or 4 times now and they've always gotten things fixed right…read morethe very first time without my having to go back. They aren't the cheapest in town, but their prices are fair.

The good is I came here with Ashley (there's 2 a dark haired one ) today I got the blond one! a…read morefew years ago and had a wonderful, professional experience that's why I returned and have referred ppl. Today I return after booking an appointment yesterday with Grady that had a I really don't wanna be bothered attitude yesterday when I walked in to schedule to be told my appointment was different than what I scheduled and I would have to wait A WHILE.. over a hour to be seen for a simple inspection NO WORK I had already told them my situation. Do another day work for you no today worked the day I took off to be here, and take 2 little ones out the car and be told this non sense. I'm so sick of unprofessional ppl and business just letting anybody work for them. I made a appointment with Meineke off Old Collimsville Rd Belleville they were awesome I was THERE at my 1:00 appointment time they gave me their estimate but since I had a good experience with Firestone in the past I just wanted their opinion on the job. All things come to an end I guess! Waste of time that I already don't have!

Received excellent service from both Ashley #1 and 2. They helped streamline efforts to root out…read moremechanical issues caused by a previous shop. Even taking the liberty to contact them on my behalf. A1 service would highly recommend.