This a first class business with an outstanding team. Thank You Steve, Ricky ,Kerry, Austin, and…read moreall team members who restored my car to its original form. This business is a well oiled machine, want your vehicle repaired correctly by professionals, then SJM is the place for you. Jim Hiza Hazleton, Pa

There are other shops closer to home, but I chose SJM and would do it again. Really appreciated how…read moreI was able to drop my rental car off when the car was done and they took care of getting it back to the company.

Every experience has been pleasant, efficient and cost-effective. They go out of their way for…read moretheir customers. Very fortunate to have this level of care, so close to home.

Always helpful. They do a great job! Affordable. They are thorough and trustworthy. I would…read moreabsolutely trust them with anything car related.

Quick oil change under car while another gentleman was topping off fuilds & blowing out the air…read morefilter, such precision, this is my go to oil change ,thanks for a pleasant experience

This place used to be decent for a quick oil change. I guess not anymore. My family and I stopped…read morepurchasing vehicles from Motorworld years ago due to their terrible service department. It doesn't matter what brand vehicle you purchase... All of the service departments are horrible to deal with. Today we go for an oil change. There are no cars waiting or in the bay. There are 25 minutes before they close and it never takes close to 25 minutes for my oil change. They close at 6pm. We're told there's not enough time and they can't do it. We get back home (to Wyoming not right in WB) before 6pm. And there wasn't enough time? If closing is going to be at 5:30pm then state that on your site and on Google instead of having closing time at 6pm. Or find employees who actually want to work. Just another reason we won't be going back to Motorworld. After seeing the kind of customer service and excellent employees that Blaise Alexander Hazelton has to offer we know what we shouldn't deal with. They saw me immediately for a dashboard light issue when Motorworld said it would be months before they could schedule me. And this is after myself and my family have purchased a total of 6 new vehicles from them over the years. They don't care and never will. Do yourself a favor and go elsewhere for vehicle purchases and oil changes. **Went to Valvoline in Kingston today and they were wonderful. They did so much more than Motorworld ever did. Very thorough and similar pricing. They have three bays that they use instead of having two and only using one like Motorworld.**

David is very unprofessional !!!!…read more I am extremely disappointed with my experience at Firestone. About a month ago, I brought my vehicle in for an oil change and because my windshield washer fluid was not working properly. It's a new car still under warranty with a 100 deductible. David recommended not to use my warranty since it was something minor....I was charged $53 to reattach the hoses. Within weeks, the exact same problem returned. When I came back to address the issue, I spoke with David, who stated he was the manager. I was then told I would need to pay an additional $287 just for them to inspect the washer fluid pump -- and they admitted they were not even sure if that was the actual problem. As a customer, it is frustrating to already have paid for a repair that clearly did not resolve the issue, only to be told to continue paying more money without any guarantee of a solution. What made the experience even worse was the lack of professionalism and transparency. When I asked to speak with another manager, I noticed a business card for someone named Deanna. She then told me "everyone in the store is managers," which honestly felt dismissive and unprofessional. I understand repairs can sometimes require additional diagnostics, but customers deserve honesty, accountability, and respect -- especially when returning with the exact same unresolved issue shortly after service. I hope corporate reviews how this situation was handled. Crystal Howard

Firestone killed my car…read more Having a coolant issue, I took my car to local Firestone (Lancaster) to have them look it over. They replaced two hoses, a top and bottom radiator. when they gave me the car back. Something wasn't quite right about it. Thermostat wasn't acting right after hours of driving working in Wilkes-Barry PA stopped in to their local Firestone to ask if they could recheck the coolant system. Informing them that it was previously worked on just days before. They said it was more likely a water pump when they investigated found. It was just clogged putting the car back together sending me on the road less than 200 miles later the lower radiator hose blew off and left me on the side of the road with no coolant when I called Firestone ask what happened. They told me to have it towed in and they would take care of the tow bill as well as repairing the vehicle as a warranty. After this conversation I got in communications with Michae De fazio after informing him of my concern of the quality that shop and the fact that David Witkins told something along the lines he couldn't handle the problem and I should take it to a dealership when pulling my car out of the shop David yells at Ken and his technician " don't call him till after seven if he's gonna call corporate, he can go fuck himself", said David the manager After Dave returned my car, not even reassembled let alone repaired. I got about 50 miles away when vapor was coming notice me out for under my hood when I stopped to check underneath the hood I saw the reservoir was empty. The cap was loose the mechanic clearly never finished the job when David pulled the car out of the shop I added coolant, went back on the road when my thermostat started giving me inaccurate readings again I stopped into Firestone in King of Prussia where I met Tim Lacy Do you need more comp managers like Tim less than an hour after I brought up my car he had already diagnosed it, and unfortunately, had to give me bad news that due to a lack of coolant in the car the head gasket was now blown, and the cost for repairs exceed the bluebook value of the car.

I took my car down for its yearly inspection and they had me in and out right away. They didn't…read moretell me I needed all sorts of things done. It's great to go somebody who doesn't take advantage of a single older woman and that is so appreciated! I do like the fact they made recommendations and were not pushy!! Highly recommend their service!

Fantastic service here today! We originally planned to visit the Forty Fort location but found this…read moreone when we looked up the directions on the Web site. This was more convenient. Needed an inspection and used the coupon from the Web site. It's a very frendly staff here and the work was completed the same afternoon. We're very happy to see there's a good service spot here for when there isn't time to drive down to the dealer.

My family and I are very happy with our new car. Paul is a great salesman and I'm very glad I got…read moreto meet him. Anyone who wants a car should definitely ask for him. Not only does he know a lot but he is also very friendly and a pleasure to do business with.

Front desk receptionist is kind of unprofessional. The phone was ringing nonstop but she couldn't…read morebe bothered to answer it due to "not making enough with my masters degree". Sales is always a delight though! Thank you, Jason!

as always savitski's to my rescue. thank you for always getting me back on the road quickly …read more savitski's is the best most honest polite mechanics. scott you and your staff are the best.

This is by far one of the best auto repair shops that I have been to. The staff is friendly and…read morehas a sense of humor. When they told me the price it will cost to repair my rare brakes, my first reaction was and that is because they are reasonably priced.

I had an appointment Friday morning for an oil change at the Kingston, PA location. As luck would…read morehave it, my windshield cracked in the freezing temperatures Thursday morning on my way to work. I called, spoke to Jake, he told me I could drop it off after work & they would keep my vehicle in the garage overnight to prevent further damage. Flo called me when my car was ready (by 10am) Friday & I was able to make my noon appointment to get my new windshield. These guys are always a pleasure to work with & they go out of their way to help their customers! Thanks again, you guys Rock!

woody and Bruce at Kost Tire in Dunmore were fantastic! I came in with a slow leak and they took…read morecare of it right away! The service was not only fast, but they were friendly and courteous. I really appreciate their help and highly recommend this location.