Great service and very fair prices Quick response !…read moreOne stop for most of your auto needs

The people here will treat you and your vehicle better than you can imagine. Very knowledgeable and…read morecourteous. Thank you all. God bless.

Great experience with this business and they are open on Sundays! I went in because my TPMS light…read morewas on, my back rear tire was low and would not accept any air. Jerome at the front desk was friendly and professional. He looked at the tire thoroughly and said they would bring it into the garage. I waited comfortably in the waiting area and they told me there was a small hole. Mike came out to show me the tiny nail that was in the tire. The whole team - Jerome, Mike, Chad and Steve - were great. Quick service and reasonable price!

Came here for a tire repair. At one of my many stops at the gas station from my drive to PA, I…read morefound a nail in my front left tire. Don was super nice and told me that he didn't find any nail in any of of the tires. He did clean it and removed all the rocks that were stuck. He also told me that Pep boys did not put any air into any of my tires like they said they did. I and super thankful for Don! I will be coming back here if I ever have any tire troubles!

Got in first and the guys provided great service. The quality was top notch and it was a great…read morevalue. The performed the oil change and tire rotation quickly and effortlessly. Nice job!

I was camping up in the mountains and had to leave early due to a storm. As soon as I turned my car…read moreon, it alerted me I needed my oil change. I was unable to get into a dealership so I came to Valvoline. I was 152 miles from home. I was nervous because it was my first oil change on my new plug in hybrid. Janson was kind and helpful. He called someone and they tripled verified they were using the correct oil. Janson made the experience pleasant . There were a plethora of cars waiting, be nobody rushed and were diligent in completing their jobs appropriately. The fees were manageable and their service was invaluable. Janson was amazing!

David is very unprofessional !!!!…read more I am extremely disappointed with my experience at Firestone. About a month ago, I brought my vehicle in for an oil change and because my windshield washer fluid was not working properly. It's a new car still under warranty with a 100 deductible. David recommended not to use my warranty since it was something minor....I was charged $53 to reattach the hoses. Within weeks, the exact same problem returned. When I came back to address the issue, I spoke with David, who stated he was the manager. I was then told I would need to pay an additional $287 just for them to inspect the washer fluid pump -- and they admitted they were not even sure if that was the actual problem. As a customer, it is frustrating to already have paid for a repair that clearly did not resolve the issue, only to be told to continue paying more money without any guarantee of a solution. What made the experience even worse was the lack of professionalism and transparency. When I asked to speak with another manager, I noticed a business card for someone named Deanna. She then told me "everyone in the store is managers," which honestly felt dismissive and unprofessional. I understand repairs can sometimes require additional diagnostics, but customers deserve honesty, accountability, and respect -- especially when returning with the exact same unresolved issue shortly after service. I hope corporate reviews how this situation was handled. Crystal Howard

Firestone killed my car…read more Having a coolant issue, I took my car to local Firestone (Lancaster) to have them look it over. They replaced two hoses, a top and bottom radiator. when they gave me the car back. Something wasn't quite right about it. Thermostat wasn't acting right after hours of driving working in Wilkes-Barry PA stopped in to their local Firestone to ask if they could recheck the coolant system. Informing them that it was previously worked on just days before. They said it was more likely a water pump when they investigated found. It was just clogged putting the car back together sending me on the road less than 200 miles later the lower radiator hose blew off and left me on the side of the road with no coolant when I called Firestone ask what happened. They told me to have it towed in and they would take care of the tow bill as well as repairing the vehicle as a warranty. After this conversation I got in communications with Michae De fazio after informing him of my concern of the quality that shop and the fact that David Witkins told something along the lines he couldn't handle the problem and I should take it to a dealership when pulling my car out of the shop David yells at Ken and his technician " don't call him till after seven if he's gonna call corporate, he can go fuck himself", said David the manager After Dave returned my car, not even reassembled let alone repaired. I got about 50 miles away when vapor was coming notice me out for under my hood when I stopped to check underneath the hood I saw the reservoir was empty. The cap was loose the mechanic clearly never finished the job when David pulled the car out of the shop I added coolant, went back on the road when my thermostat started giving me inaccurate readings again I stopped into Firestone in King of Prussia where I met Tim Lacy Do you need more comp managers like Tim less than an hour after I brought up my car he had already diagnosed it, and unfortunately, had to give me bad news that due to a lack of coolant in the car the head gasket was now blown, and the cost for repairs exceed the bluebook value of the car.

Donny, Shane, Stan and the rest of the mechanics always do right by me. Tire installs and…read morerotations are always quick. State inspections are also done relatively quick Also, if my old car is in need of other repairs they always go into detail on suggested repairs. I trust these guys.

Great prices on tires by ordering them on Mavis.com. Terrific service. They are fair prompt and…read morecourteous. No complaints and I've been there many times with several different vehicles. I recommend them to friends and I plan to return.

One of the few -- and I seriously mean FEW -- places where the technicians KNOW what they're doing…read more Dennis and Steve are the most conscientious and knowledgable techs in the area -- hands down. I only trust Steve with my British cat (Jaguar) because he and Dennis price fairly and do the work timely. Plus, they're really nice people. Their shop is clean and efficient and in a nice neighborhood. SUPER!

From the owner: 30+ years of experience in servicing European Carsread more