Was quoted one price over the phone but when I drove ther intending to buy they said I had…read moremisunderstood. I had written it down and confirmed so I'm not sure what he was trying to pull

I had a very mixed experience at Blaise Alexander Kia. I initially set up a test drive online for a…read moreused 2025 CX-5, and I was impressed by how efficient the customer service was in responding to my follow-up questions prior to my visit. Unfortunately, the in-person experience didn't match the start. My sales associate seemed disinterested in my needs; he didn't ask what I was looking for in a vehicle and lacked basic knowledge about the car during the test drive. His primary focus was clearly on how "serious" I was and whether I had a trade-in. While he was upfront about taxes and fees, he repeatedly tried to add a $1,000 "fabric protection" fee, which I had to refuse twice. When it came to the price, I offered to round down the out-the-door total from $26,471 to $26,000--a modest $471 difference for a buyer ready to sign that day. Despite knowing I was already pre-approved through my credit union, they refused to budge. What bothered me most was the pressure and lack of honesty. I was told the car was heading to auction the following week to "get more money," yet weeks later, the car is still sitting on their lot. The associate also failed to show me any other inventory that might have fit my budget, showing a total lack of effort to help me find the right car. I ended up finding a 2025 CX-30 at another dealership for $2,500 less. I'm glad I walked away. If you're looking for a salesperson who actually cares about finding you the right vehicle rather than just pushing a quick sale with "auction" threats, you might want to look elsewhere.

I've worked with the Service Department for several years now. My experience has been all positive…read more They have taken good care of my Telluride, reasonable prices and great service. I have not reason to go anywhere else.

Dealer was in sweat pants and hair put up. Extremely unprofessional and can tell buisness is not…read moregood. the truck I was looking at had a crack bumper and rusted bad and was never mentioned. just keep a high alert if you go there and hopefully you don't get the same sales rep as me. Couldn't sell me a bottle of water in the sahari desert.

RUN, FORREST, RUN! Called them two times to inquire about a car that was advertised. Gave me the…read morerun around, took my contact info and NEVER contacted me. At least have the courtesy to contact me if the car has been sold. This is Exactly why car dealerships have the reputation that they do and we all hate dealing with them. Thanks for wasting my time.

I purchased a vehicle from Fairfield in early August. Except for family friends that are employed…read morethere, the entire experience needs improvement. From the beginning, the salesman who I worked with (we'll call him "John") never actually introduced himself to me or my mother who accompanied me. To John, I'm sorry that I inconvenienced your day: I can tell that whatever you were doing was more important than my large purchase. Once I finally decided to purchase my 2015 Golf (yes, I understand it's not a Honda, but still you'd think if they're selling one, they'd have knowledge), John was unaware and never clarified if it had been recalled from VW's diesel emissions scandal. John also did not know much about DEF fuel and did not help to research the answer. After discussing the price of the vehicle and being approved, I learned that in the final statement they never dropped the price. Therefore, I paid $2000 above what we discussed and agreed - but I understand that this is also my fault for not quadruple checking (after the first 3 drafts were sent back as my name was spelled incorrectly or no suffix was added to my name). Also side note: my car needed an oil change & inspection less than 20 days later. On that note: when I went back to have my inspection, which Fairfield guarantees free for the life, I was quickly sent away without service. I was sent away because I am from Lancaster county and they did not have a qualified inspector there the day of my scheduled inspection, even though it was schedule two weeks in advance and we discussed I was from Lancaster and would need emissions. The employees behind the service counter were truly sorry, however, I drove a bit shy of 2.5 hours (5hrs two-ways) to have this service completed which I scheduled in advanced. I worked with the service folks to get an oil change and they were, again, very polite. However, they could not complete a diesel oil change without their diesel mechanic. Again, this was discussed when I scheduled my appointment I would not recommend Fairfield to any friends or family. As a business, I did not receive satisfactory customer service by anyone's standards. Hopefully this review will reach more customers before making large investment purchase!