TLDR: Gave us run around for months, never got a permit to do the work, lied to us repeatedly. AVOID if you care about permits, inspections, or honesty We started the process in Sept 2025 of trying to get our crawlspace encapsulated. We were between Vance and Kefficient. Our sales rep, Evan M. promised to do a great job and offered us a great price, a few thousand dollars cheaper than the competitor. Wonderful. They offered to do the work without a permit, but we wanted a permit. On 10/2 Evan said he talked to head inspector of our county and then on 10/9 said the permit was submitted and waiting for approval. We were told it could take a few weeks. Ok. My husband checked in occasionally. From Oct 20-Nov 24, 2025 we got NO RESPONSE. I had him finally call the office and they said "oh! We just submitted your permit paperwork." What? They had Evan call us back. Evan blamed the county for "changing the rules" and said they had been taking a long time and made Vance re-submit the permit. I was waiting for Evan to apologize for not responding to my husband for a month, but he did not until I asked him about it. He said his phone wasn't working. We tried to give him the benefit of the doubt even though I didn't really believe him. With the holidays and everything we figured things would slow down. But by January 2026 we were getting really frustrated. On 1/16/26 we called Evan and he said he'd been "calling and calling the county" and they didn't have any updates on the permit. We tried to look up the permit request ourselves on the county website, and couldn't find anything. So we called. The county said they had nothing for our address. Absolutely no requests. I asked if there was some mistake, if there's anyone else they could have submitted a permit with, and the lady on the phone told me point-blank this company was BSing us. I didn't know if this was an Evan problem or a Vance Insulation problem, so I called the office and they had me talk to the owner, Rob Vance. Without asking my name, he said "oh yes, I just talked to Evan yesterday and there was some mistake where your permit didn't get submitted, but we just submitted it!" I said, "weird, because I just talked to Evan and he said he's been calling and calling the county and getting no updates, he didn't mention that. Also, I just got off the phone with the county and they said they have zero record of a permit request anywhere." Rob apologized and said he'd definitely talk to Evan and PERSONALLY get to the bottom of this. He said he'd have Evan email us that night or in the morning and CC him and provide written proof that everything was submitted. Rob said he'd call us back also. Well, we never got that email and Rob never called us back. Evan called us a couple times but we were absolutely done talking to him. We have not heard from anyone since. We actually found that our county website has a public record of every single permit request submitted and Vance Insulation hadn't submitted a single permit request in our county for ANYTHING in the last 3.5 months (as of 1/16/26) Since Rob Vance did not actually follow up or contact us again, I'm assuming this is a company-wide issue. So we had to start the process all over again. We contacted the companies that we could see from the county website actually HAD submitted and received permits for their work. All of them said they had no trouble getting permits and could get them in 2-3 weeks or sooner. We ended up working with Kefficient, who quickly got the permit and got the work done and inspected. Kefficient was more expensive than Vance, but upon looking at the permits submitted for encapsulation, which also lists the sq footage and the cost of the project for all the houses in our county, it was actually a fair and competitive price. And for a project this expensive and important to get right, I'd rather work with a company who is willing to get a permit and have their work inspected. I'd never trust Vance Insulation to do any work on my house after this experience. read more

We had them install new insulation in our home & they did a great job! The two technicians arrived on time & were polite, friendly, & professional throughout the entire process. They took care to lay down drop cloths to minimize mess, cleaned up when they were done, & were very considerate about our pets, all of which we greatly appreciated. The price was also very reasonable, & they worked quickly. Excellent job, & we would highly recommend them! read more

Had insulation added to attic and replaced in crawl space . Only negative is I asked for photos of crawl space I'm still waiting.

Hard to find reliable contractors and this crew was great! Military vet showed up to give me a fair estimate. Crew was polite, did a great job and cleaned up nice after. Office staff were helpful and provided excellent customer service. Very pleased with this company. They hire good people and have a excellent culture! read more

I had Vance Insulation encapsulate my existing crawlspace. They removed and cleaned out all of the old fiberglass insulation and trash from the crawlspace. They had all of the foundation, floor joist, girders and everything else sprayed with a non-toxic borate for mold and termites. Now we know there is no mold in our crawlspace. They installed a heavy white plastic on the ground, piers and part of the wall to protect from moisture. Then they foam insulate the walls. WOW looks GREAT! No more nasty / dirty place under our home. I would highly recommend Vance to everyone who needs any type of insulation done. They are knowledgeable, friendly and did exactly what they said they would do when they said they would do it. GREAT JOB. KenL read more

The crew was professional, friendly and did great work. My attic looks great and I am looking forward to lower heating bills this winter and lower electricity bills in the summer. Great price, great work. read more