I have been going to Holloway for many years and now my family goes as well. Started out with a…read morespeciality need for me and they are so awesome we brought the whole clan

Dr. Holloway is a wonderful, caring doctor for each patient. She listens to the patient and does…read morenot push them to do something they are not ready to do. The staff is exceptional and consistent.

My kind of place. Efficient, fast and reasonable. I have gone to other place and I'm thrilled with…read moremy experience

Professional vision located in Bel Air town center gives excellent care! The front desk,…read moretechnician, Dr Kessler and Dr Steve are all very friendly kind and knowledgeable. Highly recommend them!!

Dr. Hays is awesome. Professional, friendly, courteous. Explains all procedures with simplicity…read moreand clarity. Staff support is great, especially Ginny for choosing, fitting, and repairing lens and frames. Never problems with billing or acceptance of insurance.

Dawn was quick to help clear up the confusion with the insurance…read more Thank you so much for making sure I was able to receive the maximum benefits allowed on my policy. The only reason my update it four and not five stars is both times I ordered contacts and asked for the left lens prescription they split the order into one box for the R and one for the L eye. I have a ton of the R eye prescription as that has been my power for years. Thanks for the fast turn around in helping out customers with insurance.

Great and caring eye doctor. Hours of operation and location are convenient. They may take a little…read morelonger to return a call for an appointment.

Staff with attitude problems and slow. Be careful not to…read morepay for things you didn't ask for.

Do not go here!! Nice people but so many errors! 1. Two…read moreyears ago when I went to Professional Vision in Parkville/Carney, they got the progressive lens measurement in my glasses wrong and had to start over. 2. Two years later, the protective coat disintegrated into fog. (Maybe this was my fault, but no one ever told me not to wear my glasses in hot sun or when I opened the dishwasher.) I went back to the Carney store and ordered new lenses for my current frames. 4. Two weeks later, when I went to have the new lenses inserted into my frame, they broke the frame. I accepted a different color frame, they inserted the new lenses, and I left. 5. Within blocks, I discovered that the prism in the glasses, which I need to avoid seeing double, wasn't working. Double vision is not safe! I took them right back; they discovered their transcription error, reinserted the blurry lenses, and put in the order again. 6. Two weeks later on a Monday, I got a call to come in and have the new lenses inserted. One lens had not been "edged" and would not fit. They said they'd take it to their Timonium store on Wednesday to be edged, and I could pick it up in Carney on Thursday. I asked if they could send it over there that day or on Tuesday. "No." I left with the one blurry old lens and one clear lens. 7. On Thursday, I got the call to to come in so they could insert the newly edged lens. When I got there, they discovered that the lens had not been brought back from Timonium. I could wait another day or two or . . . 8. I drove over to Timonium myself and they inserted the lens. I would be remiss if I didn't say that everyone was incredibly nice and said they were sorry. I just can't go back.

I came here with my daughter for glasses. It was the end of the day so I tried to overlook some…read morestuff. When I returned for my daughter's glasses I decided to leave this review. I was referred to this place by another doctor's office. I believe there is probably a business relationship with them. The doctor wasn't very friendly or willing to answer questions I had about the eye exam. I had never had that type of equipment used before. He was almost to the point of dismissive . He did absolutely no education about my eye health or recommendation on what to do for my dry eyes except glasses. I ended up going to an opthamologist after seeing him . And was informed about somethings that I need to have followed more closely. This doctor at Professional Vision never asked what kind of eye drops I was using or gave me any suggestions. When I asked for my prescription he gave me diagnostic codes instead of a reading most people are used to , like 20/20, 20/30. He managed to get my exam and my daughter's eye exam done in about 25 minutes. He didn't bother to explain what kind of glasses he was recommending . ( it was a three prescription lens) I have an astigmatism and his assistant even recommended I not start with glasses that strong since I've never worn glasses . I realize that he is an optician. Although based off of the reference from the other office ( in Baltimore City) I was led to believe he was an opthamologist. The last straw was when I picked up my daughter's glasses and his assistant just handed the case to me. No bag , cleaning cloth, no receipt. I really try to not get any medical care in the Baltimore/ Baltimore County area. There are a few exceptions. But , I feel there is a strong sense of prejudice in this area. I can't help but wonder if I looked different i would've been treated differently. I generally avoid this area because I don't feel healthcare providers take minorities seriously here. Outside of the hospitals and a random doctor here or there. I won't make this mistake again I got my daughter's glasses because she needs them. But , we won't be returning and I will get her eye care somewhere else.

I have been coming to this office since it opened (and before that to Dr. Getz's father's office)…read more My wife and I have always been happy there until Dr. Getz retired. The office staff is now unprofessional and extremely rude. My wife tried to make an appoint with the office and, because we do not have insurance, was put on hold for so long that she finally gave up and made an appoint with a different eyecare office. For all the years we both were patients, we paid for our exams and glasses at the time of the fitting, but I guess that was not even considered. I decided to try the office again in July, and paid for my exam and glasses at that time. At the end of January, we received a $25.00 bill with a threat of a $30.00 late payment in 10 days. We had no idea this additional money was owed and asked why a call couldn't have been made instead of the nasty notes. The reply from Ashley was, "We can't call everyone who owes us money!" The bill was paid, and they have lost two long-time patients.

I have been to this office on two separate occasions with issues with my eyes non related with…read moreneeding glasses. The first time was for a blocked passage on my eyelid that popped up suddenly that I couldn't seem to remedy and the second just a few days ago turns out I had a a scratch on my eye. Both times they managed to fit me in the same day I called and had pointed me in the right direction for the healing process. I can not thank them enough. I also self pay and do not carry insurance plan for this and was not price gouged. Very thankful for all they have done for me and will be a returning customer!

When I went there it took a month to get my glasses. and the lack of communication was disturbing…read morebecause it was a mistake made by them.

Awesome establishment! I went here a few years back seeking contacts and the workers were amazing!…read moreIt was an older gentleman that assisted me ! He explained everything to me and even showed me how to use them properly... once I received my contacts he reached out a few weeks later to see how things were! That made me feel good it showed me that they cared most establishments don't go the extra mile and do things like that! Typically they aren't busy so you can get in and out fast!

I've been going here for 20 years. I get a yearly eye exam and had my cataract surgery done by…read moretheir associates Advanced Eye Care. I appreciate having yearly exams and the office has some up-to-date instrumentation for viewing the retina and behind it. The staff is friendly and efficient. The doctors explain everything thoroughly. While the eyeglasses are not inexpensive, I have my serious work pair made here (a combination reading and computer lens) because I depend on them for detail reading work. I feel good about getting yearly exams to make sure my eyes stay healthy. If there were a problem, one gets referred to their opthamologist associates. As we get older, there are many potential eye problems so a yearly exam and being able to call someone if there is an emergency is important.

Entire staff was polite and professional. I have some eye issues, and they took a lot of…read moremeasurements and did a thorough exam. And not a long wait in the waiting area either.