Couldnt offer a lower rating. Brought my car in and MONTHS later it wasn't fixed. I ended up paying…read moremore than $7000 for a repair that should be been $1200. They keep saying they are the specialists, and I've had to go back 4 or 5 times. Here we are 6 months later and the transmission is acting up again. I am taking them to small claims court. DO NOT RISK TAKING YOUR CAR/TRUCK HERE!

I've been coming here for several years now and there's a reason for that. I've had most of the…read morebasics done...battery replacement, brake pads, tail lights, oil changes etc. Every time I've been able to bring my car in at a convenient time, it's been ready when they say it will be and the pricing has been more than fair. Once I even brought my car in for tire rotation and oil change and Mo said I didn't need the oil changed yet cause i hadn't reached the 6K mileage (i brought it in after 6 months). They rotated my tires anyway and didn't charge me anything. Who does that?? I also appreciate that they don't make me feel like a total tool even though I basically know nothing about cars. They answer my questions and always give me a thorough breakdown of what's going on and why. I have a few friends who've recently had really bad luck with their mechanic so I'm more than happy to keep giving Bert's my business.

When I moved to Vancouver in 2010 I took my car here to get provincial inspection because ICBC…read moregave me a card with a discount if I took it to them. When it came time to pay he told I was not eligible for the discount because of a fine print detail. I believe it was you had to book online and not over the phone. He also had a crazy list of things he wanted me to do to pass inspection. Some of them were legit and I had the issues fixed, but some of the things were using his magical headlight defogger at over $100 for the service! I took it to a new shop and had the work done there. New windshield and brakes. Needless to say I never went back here again

At the outset I want to begin by saying if you just want basic maintenance done they should be…read morefine. If you really want someone to help you with your car/truck troubles or you need an expert opinion this is absolutely the wrong place to go. I had AC issues and I went to them couple of times and both times they procrastinated by saying either they did not have an expert available or fixing it would take a long while. I got another specific appointment for a day they agreed was good to have it looked at and rectify (I have a Honda Accord '06). They came back saying everything from the refrigerant to the compressor need to be replaced and gave me a $925 quote! There was a separate quote with original parts which went up to $3000 I don't exactly remember the number. Needless to say, I took it to another place and they just replaced the refrigerant liquid and it seems to work absolutely fine. Unfortunate that they had to be dishonest about something so basic. Not recommeded

I have been going to Arbutus Service for decades with a range of different vehicles and it is by…read morefar the best shop I have ever been to. They are able to quickly and accurately diagnose problems and they only do the work that is necessary. Outstanding customer service which is why they have extremely loyal customers. This has to be the best shop in Vancouver.

If I could rate less then one star, I would…read more Was referred to this place from my employers after struggling to find a mechanic who would be able to fix my car. Buddy had my car for a couple months trying to find parts. In that time his technician got into an accident with my car. Fine, they'll fix it and get to working on the real problem. Over the holidays, the owner of the shop decides to leave my vehicle on the street outside of his lot. Tuesday morning I get a call from VPD. "Sir, someone has broken into your car and your car is filling with rain. I call Arbutus service centre, leave a msg, don't hear back. I call back at noon the next day, speak to the owner. "Oh it's not my responsibility where your car is left, I won't be taking any responsibility for the damage caused." You couldn't even call me to give me the option to move my car out of your location if you didn't have time to work on it or it was taking space or was going to sit there over the holidays. That's what you do Steve, you call the client and say "hey, parts haven't come in, I don't have room to store your car, can you come pick it up? I'll call ya when the part is in and you can bring it back. You DON'T leave the vehicle on the street, quite simple. My car being broken into is not what bothered me, nor the fact that I trusted my vehicle with this mechanic or that I spent 5k and the mechanical issue still persisted. It was the shitty attitude and absolute lack of any ownership that made me loose 1000% respect for this person and his business. If that's the new norm, bring your car to a mechanic but you can't trust they'll keep your car safe, I call bullshit. Steve Hennessy, your behaviour, business practise and shit attitude after the fact.....poor poor poor absolutely sh** customer service. Your defiance, arrogance at how you practise business left me with the worst taste in my mouth. I am on my way out of this city and all you did was remind me why I cannot stand where humanity has reached. I looked at you, the experience and just thought "man, people are so awful" Had to scarp my car I was in love with. Now I don't have anything to move with. You ruined my last moth in Van. I hope you can live with this truth. It was in fact 100% your responsibility to keep my vehicle safe when you take that vehicle in. I trusted you to keep it safe. Had it been your own car, your mechanic left it on the street and someone broke into it, you'd be singing a different tune. But you weren't able to empathize were you? No, you just thought of yourself and how to cover your own ass. Since it's 2023, humanity is at its worst, you decided to screw me. Live with that. I strongly believe in karma and I believe yours will, has, is coming. Zero respect for you, absolute zero. You shouldn't advertise on your website things you simply do not practise. Lol your customers come first? Yeah right!

They came recommended through our neighborhood group, so I thought I would come and check them out…read morefor an oil change. They don't respond to the contact form online but give them a call to make an appt instead. I was able to get in on the same day for my oil change. Price was fairly reasonable - just under $100 which also included checking my tires, brake pads and windshield fluid. Service was pretty fast and the guy was friendly. I'd go back again.

I don't usually write reviews however this is an exception. I first met these guys because I needed…read moremy sunroof fixed.. I called and they immediately helped me out ! Within 2 hours They fixed my sunroof and on a minimum cost! I felt blessed ! I walked away super happy ! A week later my car broke down carburetor issues and serpentine belt. I immediately called them and AGAIN- they were step by step with me the whole time! These guys have such great customer service , I love the way they invoice you and take pictures of the problem such a positive experience my car was fixed within two days ! They work 7 days a week wowww!!! I was very impressed . I would highly recommend Them . I will always go back to these guys ! Thank you! Blesssss

This garage was recommended by a friend and I'm so glad I took his advise…read more Services was top notch and my car drives like new! All their mechanics are extremely knowledgeable and professional. General manager Saeed is an awesome guy! He is very honest & has a great attitude. I highly recommend this garage to anyone who wants car repairs done right at a great value.

Awesome service. A friend recommended this garage to me - I already had a good garage but I got a…read moredifferent used car and this garage was reported to know Mercedes well. They did a thorough inspection and told me things about the car that could be looked into in the future. As a woman I am always suspect of garages ripping me off - did not feel this here at all. Super reasonable price and friendly up front service. I definitely will return here and will recommend to others.

As always, received the best service. They fit me with short notice, called to let me know what…read morerepairs were needed along with the price, including tax. I got my van back in 2.5 hours on a Saturday! Thanks for always providing good, consistent work with friendly service!

These guys are the best. Really trustworthy and knowledgeable. I had a pretty big job (cracked…read moreengine block) on my Olds Alero and they fixed it. I highly recommend this shop and wouldn't go anywhere else. There are hardly any repair shops around with real mechanics but Main Street Auto is the real deal. Elspeth Sage

This time I went in for what I thought was an issue with my tires but it only took Trong less than…read morea block to determine that I was wrong.. bearings .. dang bearings were rubbing and so I trusted my primary ride to Trong and Peng.. she rides like brand new..what a sigh of relief to my ears ( no more humming) and to my peace of mind that I'm safe from those " specials " peeps who don't care about anyone else .. you know who you are As for HTV.. let it be Tires.. engine or body work, I don't hesitate in recommending Trong

Nice experience! I got to know HTV from friend's recommendation, and I would highly recommend HTV…read moretoo. Especially for any private body work. Trong gave me the lowest quote after I visited 3 places in Metrotown area. More importantly, he fixed everything (several old scratches and dents) for the original quoted price after he found other issues that we didn't notice during the initial estimation. FYI, HTV doesn't provide free pickup or replacement car like some nice-decorated CIBC certified auto store. But you really get nice auto body work from HTV with lowest price!

These guys are amazing. Had new winter tirees put on my vehicle last minute and we're done by the…read moretime it took me to have a beer and a bite to eat at the Raven Pub. I highly recommend.

These guys are awesome. Work very quickly and communicate the process and all potential changes…read more Price transparent from the start. I feel very confident when dropping my car there, knowing that I'm going to get a fair and honest job done. Even though the last two times I took in two older beaters I was not anxious while they were being fixed. I had confidence that it was going to get done properly and fairly. Cheers!