IMO when dealing with ANYTHING related to fire and gas pipelines and venting and construction and electricity in one's house or condo, one does NOT mess around. One does NOT go with the bargain basement lowest priced contractor or company. One does NOT try to do this oneself. One does one's research and goes to a reputable place that is knowledgable, professional, been around a while, has a great reputation, has licensed and bonded professionals, has ample products to choose from, offers a guarantee of their products and service, and has a portfolio and/or references. Vancouver Gas Fireplaces (VGF) is such a company. The gas fireplace in my Yaletown condo never worked well since I moved here, and it ceased working altogether a few years ago. I decided this was the year to get a new and improved model. A few neighbors in my building have done extensive renovations in their units in the past few years, and they all got their fireplaces from VGF. And they all spoke highly of them. When I called the company, I got connected to Martes who was fantastic. I booked an appointment with her to check out all the fireplace models. I was impressed with the showroom, so I was able to see all the different models, and Martes was able to direct me to those models that would fit in my existing condo space and utilize the same venting pipes. (I wanted to minimize the construction, and get my strata's approval for the project without any issues). Martes was super familiar with the models in question and she totally understood what features and aesthetic I was going for. What was extra cool was the fact that I was able to choose any type of hearth and/or mantle I wanted, and any kind of wall treatment, too. I hadn't anticipated being able to re-do the wall the fireplace was on! I like clean and uncluttered styles, so I opted to have my existing hearth pained a glossy black, and to have a mantle made (I always wanted a mantle!), simple and deep, also glossy black. And the wall to remain the same white. The project involved 4 or 5 visits: once, by the installers; the other times, by Vlad, the construction guy. And all I can say is, wow. I've never had a more professional or courteous crew of workers here, ever. From the care in which they took down my tv and sound bar and later re-installed it (even better, without all the pesky wires exposed, as they had been before!), and did all the work so efficiently, in such an organized and co-ordinated manner, as quietly as possible, and so cleanly. Vlad was meticulous, how he daily laid out a huge cover on top of my carpet, so as not to dirty it at all, and he vacuumed at least twice each time he came (and, yes, he came with his own vacuum! I swear, my place was cleaner after Vlad let than before, every time! He was amazing). And I'm attaching photos of my new fireplace wall, with a fabulous, heat-producing fireplace (I also got a special vent installed on top of my tv, to better direct heat below AND above the tv), and my new hearth and new mantle! Vlad did a fantastic job. Shout-outs also go out to Samantha who visited after the project was completed, to adjust some settings on my fireplace remote and for a quick tutorial on how to actually use the fireplace remote. read more

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worest experimce i have had service man comes tells me fireplace can not be fixed need NEW ONE receive email with quote 5000+ to fix I reached out for a second opinion New company came Fixed in less than 15 Minutes works just like New I think this was a bit of a con Job Not a Happy Camper read more

The sales process was flawless. The workers they sent were excellent and I'm happy with my two fireplaces. Everything else about the experience was poor. They gave me no notice on installation times. Once they told me someone would be coming the next day. I cancelled my plans to be home only to find when I finally called that he wasn't coming until after 5pm. A month after installation, I got a nasty email from their office demanding a payment I had made the month before. One of the fireplaces was giving me problems from early on. I could NOT get them to send someone. It was always an email telling me what I must be doing wrong. I finally hired someone to come out, and sure enough the ignition box was old and it cost me $600 to replace it. No problems since. Since I spent nearly 8K on a new fireplace that should be under warranty this was galling but Vancouver Gas Fireplaces 100% refused to help. read more

I ordered a new wood stove, and arranged to pick it up on a certain day. I was traveling from out of town to pick up the stove. Unfortunately, we were unable to fit the stove in my SUV. But never fear, Jay in shipping arranged to have the stove shipped to my home, and Vancouver Gas Fireplaces didn't even charge me for the shipping. Everyone I dealt with at the company was great. Top notch service. read more

Just got home from an awesome shopping experience. We have been in our Yaletown condo for a number of years, and are finally taking the plunge to renovate it with regard to what we need, and desire, in our retirement years. To this effect we had decided that an electric fireplace would be in order. Upon arrival we were warmly greeted by Samantha. As we wandered through the displays, Samantha kept herself available for our myriad of questions, pointing out pros, and cons, of the various options which would work in our limited space. There was no "hard sell" here, Samantha was very accommodating to us, and her expertise was clear. Once our decision was made, and the purchase agreed upon, we were so happy that she would hold our purchase until arrangements could be made with our contractor for installation. We had a wonderful shopping experience, and are truly appreciative of Samantha's care and guidance. Would we recommend Vancouver Fireplaces? You betch'a !!! read more

I can highly recommend the sales and installation service from Vancouver Gas Fireplaces. In the evolving and highly technical world of gas fireplaces it's a real plus to see the actual units in the showroom and delve into the details with the real experts. After we chose a free standing gas stove, the sales person made a thorough on-site inspection of the siting in our home and gave us a competitive quote within hours. The installers turned up on time and we had the stove assembled hooked up to the gas line, thermostat and chimney within a couple of hours ... and here's the thing, unforeseen issues with the chimney positioning and a partially blocked gas line which would have frustrated most installers were quickly and effectively resolved. Altogether a pleasure to deal with such a competent, reliable and friendly team! read more

Vancouver Gas Fireplaces - After! - Home & Garden Near Me - Vancouver, British Columbia

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My experience here was excellent. I walked in with a couple photos of my fireplace and it's broken striker but I couldn't find a model name or number and I had zero experience with this sort of thing. My fireplace is also probably 40 years old so I figured there was a good chance that parts weren't available anymore. I got super lucky, but crucially the employe I spoke to was right on the ball. Samantha looked at my pictures and knew right away what part I needed. Then she looked it up and the shop just happened to have exactly the replacement striker kit I needed in stock. I had already tried to take the thing apart when I was looking for a model number and couldn't figure it out but Samatha suggested looking for a latch near the feet and said I could probably do the job myself. She also gave me the card of someone who could come help me if I really couldn't, but with her tips I got the shroud off and then replacing the striker was just as simple as she said. Times like this I sure appreciate a local shop with a knowledgable person to talk to. You can't get service like this online. read more

Their products are nice - we got a beautiful gas stove from them a few years back. But the guy who came out to quote the install was a real jerk. Finally after a year of the thing sitting in our living room, I sourced out a good installer elsewhere. Unfortunately, a few years later, the unit needs repair - a faulty switch. If the service aspect had been good in the first place, I wouldn't mind the repair. Now the whole experience feels less than stellar. read more

Worst customer service experience ever. We are serious buyers but The instant she found out we didn't live in town she went from super helpful to completely uninterested.... then dropped us like a hot potato, and had NO interest in helping us at all. It was like we were completely wasting her time. I've never been treated with such rudeness and indifference before but I'll happily take my money elsewhere. read more

Walk into Vancouver Gas Fireplace and you will have a really great experience. Later it all comes apart. Quotes are delayed, commitments are not kept. Soon they just stop communicating thus forcing one to approach their competition. Sad since they did a great job for us a few years ago. read more

I would never use this company again. It took four visits to our house to install a fireplace, and in the end we had to seal up ourselves. their communication was terrible ("oh, didn't someone call you back?") and the quality of work was very poor. they tried to blame their errors on other people. read more