terrible. worker told me item on shelf was not available when the whole display was empty and sold…read moreout. sitting on shelf but not able to purchase. i'm extreanly angry

Amazing when you drive past the store and watch a gentleman being arrested. You stop to see what's…read moregoing on just to be called a bitch by the store manager (man & woman) then used fear mongering against you to say they have your plates. When I told the guy to get the police that were literally across the street (since he said he "had my plates") he kept cussing and cussing. Don't think me writing this review means I was a saint by any means. The same way they were rude, I was just as rude back. Check this, they did this all in front of my 2-year-old daughter. Talked to me as if I'm not a man? What a sad store this is that you have no regard for a young child in the car. Why couldn't the managers be nice and ask me kindly to stop recording if they were that nervous about it? Why instantly call me a bitch ass prick? What a wonderful target I spend thousands of dollars a year at treats me.

Made an appointment in advance. Phone was examined, they discovered a broken pin inside the…read morecharger port, removed it and there was no charge. Cannot ask for more thant that!! Thank you, icare!

Got my phone fixed January 29 from liquid detected paid 160 dollars to get it fixed a month later…read moreliquid is still detected. Do not go here called them and I have to pay another 160 to get it fixed again no warranty for it not being fixed right the first time.

Great customer service and pricing on repairs. I was about to buy a new $500+ tv when my 5 year old…read moreTV broke, but Freedom tech was able to repair it for $100. They also sell used TV's, phones, computers, and more.

I brought my laptop in to have the charging port repaired/replaced. The computer appeared to be…read moreworking, but it wasn't charging. I brought it back because of his warranty on his work. When he determined that he couldn't repair it, he gave me a 100% refund of what I paid for the repair. I was very surprised and happy.

My husband loves any store not connected to a specific carrier so we had to stop in. The first…read morething I notice was how wonderful it smelled inside and the second was how kind the employees were. In my husbands words "the guy with the dreads was cool". My husband was chatting with the employees while I looked around. The answered all his questions and were telling him about pricing and such. Everything was fairly priced in my opinion and my husband said he would definitely come back next time we're in Holland. I always enjoy seeing my husbands eyes light up when he sees a store he wants to go to and his eyes definitely lit up when we saw this place. Thanks Ace Communication for being awesome.

My iPhone started behaving oddly and after heading into my local carriers store front they…read moresuggested heading over to ACE Communication and have them look at it. I walked right in and was promptly greeted. After a quick run down of the issue. The tech took it to the back, worked on it and had my phone working great again. I apologize for not remember his name (maybe Sean).. but good spot and good customer service. I highly recommend

I think my first time using this location will be my only time. I was on the hunt recently to…read moreupgrade the rechargeable batteries in some karaoke mics. Figured the *battery specialty store* would be my ticket to happier singing! Here's how it all went. First visit: I'm waiting my turn in line listening to a disgruntled customer in front of me explain his situation before leaving in apparent frustration. When it came to my turn I was asked to return when a different employee who had better knowledge of my particular batteries. Okay, I suppose that happens. No big deal. First return visit: I'm waiting my turn in line listening to a different disgruntled customer plead her case before leaving in apparent frustration. (I'm thinking, "That's odd--why do folks here seem to be so unhappy?") When I reached the counter I showed the current mic batteries to the service agent so that the proper batteries could be found. I was told the upgrades I needed could be ordered, and they'd arrive by Friday. So, I ordered the batteries and headed home with wonderful anticipation. My Friday visit: I return to pick up the batteries only to find that the wrong variety had been ordered. Oof. I gave up and sought help elsewhere. C'mon, gang. You're the battery specialists. I know you've got a better one in you.

Not knowledgeable about load testing and draw. Very disappointing. Tried to talk to them about…read morebattery loads , etc. They don't care or can't comprehend. Never again.

Thank you Rosie at the west shore store in Holland Mi 49424 She was a ray of sunshine on a Saturday…read moreafternoon. She was very knowledgeable about how things are in the store and cell phone offers and was impressed she was bilingual I noticed and could do multitasking very well . She would get 10 stars from me . She even put up with rude customers and handle them in a very professional and nice way thank you so much, Rosie. From the Hilfiger - Williams

Let me start my review by saying that I worked in wireless before I was a nurse. I would NEVER make…read morea comment about my patrons ability to pay for a phone. I would never ask them how much they still owe on their phone. I don't owe anything because I paid cash. That's what the gentleman with the two black eyes did to me tonight which might prompt me to bring my husband's business plan to a new carrier. Their only saving grace is the fact that T-Mobile works best internationally. 8 phone lines. We once had 14. We may again at some point but I'm urging my husband to switch. Hello, my name is Amy and I buy a new flagship phone once or twice a year. The level of audacity and the straight mansplaining to me about the differences between iPhone and Android when I visited the store by the guy with the two black eyes was ridiculous. I had to say "I know dude" like multiple times until I just had to leave without buying ANYTHING, never to return to this location again. Any time we need to add a line. Any time we need to add a smartwatch or tablet. Any time I need to buy an accessory. Consider this a HUGE missed opportunity.

The manager is extremely rude. It was quite sad to see such unprofessionalism from a person in…read morecharge. Her role might want to be reconsidered.

I have used Verizon in the past and was happy with the service. I have been going to the Verizon…read morestore in town to help friends to get their phone issues and other contract related changes done and the wait time is so long even if you have an appointment which we did. The staff there is not all fully trained or not very knowledgeable because we had to have several different people help us with the same issue.