They were able to see my mother right away about her cut in her lower leg. They were very…read moreprofessional and friendly. They took our insurance for payment and only had to pay urgent care copay.

Embarrassingly poor service and concerning behavior that, from my perspective, felt discriminatory…read morein nature. My friend sustained second-degree burns a few weeks ago after a Starbucks tea lid popped off as he picked up the drink while getting out of the car, and this urgent care happened to be the closest option available. During the initial visit, the experience was fine. We saw a male doctor whose name I unfortunately do not remember, but the interaction was normal, professional, and friendly. We later had two follow-up appointments. The first follow-up also went smoothly with a blonde female doctor wearing glasses who was pleasant and professional. Unfortunately, the second follow-up experience was completely different. A blonde woman with glasses who appeared to oversee the front desk was speaking loudly across the room while requesting patients' personal information. At one point, she had two people at the desk simultaneously asking both individuals for personal information. My friend became very uncomfortable and later said "the lady gave him a headache" because personal questions were repeatedly being called out loudly, and people often seemed confused about whether she was speaking to them, having to repeatedly ask, "Are you talking to me?" In a medical setting where privacy should be expected, this felt highly unprofessional. Additionally, a heavier woman repeatedly came to the front desk to ask the receptionist if she was okay, but only when I, or another Black woman nearby, happened to stand near the front desk for any reason. I never spoke to her directly and never even interacted with her personally, which made the repeated behavior feel uncomfortable and unusual. During this follow-up, another doctor (an older blonde woman with glasses) entered the room with an energy that immediately felt aggressive. She seemed dismissive of my presence as a support person and spoke loudly in my friends face while examining his skin. We have photographs of the burns, and the skin was still visibly sensitive and partially raw in areas. Despite this, she stated that it looked "completely healed," even though the area remained sensitive enough that even wearing a shirt over it caused discomfort. We also received guidance from a family friend with experience working in a burn unit who advised continuing to keep the area covered and lightly bandaged until the skin had healed further. Hearing that the injury was "completely healed" despite what we were still seeing and experiencing created confusion and concern. What made the situation even more uncomfortable was the atmosphere surrounding us. The doctor, nurses, and receptionist were laughing loudly and made inappropriate comments implying that I was acting like my friend's mother, when in reality I was simply there because he experiences anxiety in situations like these and wanted support. It felt uncomfortable having our friendship perverted through assumptions and sexual jokes. This occurred after I simply asked for a receipt for our payment, which seems like a completely ordinary request. I remained quiet and respectful throughout the visit, yet I felt subjected to inappropriate comments and uncomfortable looks. As someone who has dealt with inappropriate jokes and assumptions in the past, the experience was personally upsetting and brought back trauma. What concerned me most was not simply the humor itself, but what felt like a lack of judgment and emotional maturity in a setting where patients are vulnerable and trusting healthcare professionals with their care. In healthcare, professionalism, awareness, and sound judgment are essential because patients should never leave feeling ridiculed, sexually assaulted verbally and emotionally uncomfortable. Overall, this experience was disturbing and disappointing. Healthcare environments should prioritize professionalism, patient privacy, respect, and making patients feel safe and heard. Unfortunately, that was not our experience. Please use discretion if you already struggle with anxiety, past sexual trauma, or place a high value on privacy, professionalism, and feeling respected while receiving care. God bless.

Outstanding CARE. Excellent Quality, Office experience fast and thorough!…read more I was greeted by the receptionist who treated me with kindness and respect. She helped me complete my log in and made me feel so comfortable. When my Cyndi returned, the receptionist told her I would be out in 10 minutes. The next 2 nurses who helped me were outstanding. Checked my vitals, tested for Covid and administered a steroid injection. The NP Robert Branson was the frosting on my AFC Health Experience Appointment! NP Branson took the time to explain my condition and what my recovery would require from me and my allergy Medications! I firmly advice everyone in Hendersonville to take advantage of AFC for all your medical needs. Ciao Ronnie!

Robert Branson is by far the absolute worst doctor you could ever hope to be seen by. I never do…read morereviews so for me to take the time to write one takes a lot. Robert displays incredibly unprofessional bedside manner and is nothing short of dismissive to patients. Run from this place :)

I was in there yesterday and the whole experience was great, except that I had the flu. The ladie…read moreat the front desk was helpful and friendly. I did not wait long at all when they called me to the back and the male nurse and doctor were both just as nice and helpful. I really just want to say this is a great place and if it was a family practice, I would not go anywhere else!

I went here 1 time and will NEVER go back. The staff were the rudest people ever. I had to wait…read morefor ever when no one was in the waiting room. I am extremely unhappy with my services and not recommend this shit hole to any one

My star rating is actually a 1! I put 5 stars cause I…read morenoticed you don't have easy availability to read people's negative or critique. ---And that's extremely biased and misleading. Absolute worse experience of my life with my Mom who has a broken femur. --Zero communication , zero doctor visits---till I had a come to Jesus moment w/the nurse over my Mom's pain and finally saw a doctor day 3. You'll wrote her off for effective comforting care while she was there cause you'll knew she was going to pass. ---And she did. ---Do bette!!! I wouldn't take my dog to you'll!

Came in at 2am, was immediately seen, treated and released with no new scars, lol…read more In all seriousness, I felt that I received very good care. My treatment options were explained to me, and they let my husband stay with me for most of the visit. Bathrooms were clean, and the staff was very kind and reassuring. I hope you never have to cone here, but if you do, you will be in good hands.

Daniel and Trey were both extremely helpful and kind. They always knew what exercises to give me…read moreand gave accurate timelines of how long I needed to avoid activities. I had a hip injury where I was out for weeks and they helped me get back and recover quickly.

Sports ortho I have…read morebeen experiencing foot, ankle, and heel pain for weeks that was progressively getting worse, so I decided it was time to seek medical attention. I was able to be seen as a walk-in, no appointment necessary. Check-in and registration was quick and wait time short. I received a digital x-ray of my ankle that was reviewed and explained to me by trained Orthopedic Staff. A treatment plan was developed to include a sport ankle brace and physical therapy with Ibuprofen as needed. I wore the brace home and already feeling better. The Orthopedic staff was friendly, efficient, and knowledgeable. They provide immediate attention to fractures, sprains, and athletic sports, work related, and orthopedic injuries. With four locations, no need to go to the E.R for acute injuries and later receive $1000 bill or suffer in pain. They have everything needed to determine a diagnosis to begin immediate treatment. Highly recommend.

The nurse practitioner is awesome. She's kind and professional. They always fit me in and I feel…read moresafe, comfortable, and we'll looked after.

I scheduled a Covid test online. When I arrived, they told me to come on in. The staff was very…read moreprofessional and efficient. They got me right in and right out. My only complaint would be that they offer rapid testing but do not actually have that available. So the results take a few days to get back. The place appeared very clean and sterile.