I had arrived at Vandergriff Honda for a oil change and Ronnie Sidbury helped me with my car. He knew what to do and he had good customer service. I am very happy that I came to Vandergriff Honda, I know that I live far but I like there service. I will be coming back again. read more

I just had the worst experience with the manager at Vandergrift Honda, John Ellis. I've never been here before but I won't ever be back. The minute he sensed I didn't want to accept their offer on a car I was selling/trading he got extremely upset and even asked me to leave if I didn't like it. Wow! The others were ok, Joaquin, Joel. But this guy really wanted me to know that he was in control and had the power to make me leave if he wanted to. So I did, not dealing with that in 2021. I told them I would leave a review, they said they didn't care. read more

Had an appointment at 10:45 to get my car serviced. Car was ready around 5PM, went to pickup car and found out that they forgot to put back the wheel key lock thing back in its pouch. Told me they had a bucket full of those things and they would need to try each one on my wheels to find the right match. Went back the next day and had to wait 2 hours for them to get the right one back. Just want to inform future customers to always check if your key lock is given back. Also, to remind the workers to not forget to put customer's items back in its spot. read more

My vehicle issue went from $199 to $1,400 to $1700 to $11,946.73 to $500 and back to $199. Vandergriff Honda's service commitment claims, "Excellence at every turn...and every straightaway." The only thing they are excellent at is INCOMPETENCE. Do those ridiculous prices mean straightaway? Also, the managers NEVER return phone calls even though they initiate the calls to call them back. And my car is worse when I picked it up. DO NOT go to this dealership. Zero star if it's an option. read more

We recently bought a car from Hussain at Vandergriff Honda and throughly enjoyed the experience. He was very positive and attentive during the car searching process. He made the overall experience enjoyable and quick! I definitely recommend contacting him for any used/new car needs! read more

Vandergriff Honda - Car Dealers Near Me - Arlington, Texas

Worst car trade in experience ever. No one there is on the same page. Promised multiple things and then in the end told me they could not do it. Check with your supervisors before you promise things. Will absolutely never be buying a car from any vandergriffe dealer, EVER!!!! Very poor customer service. read more

SCAM, DECEPTIVE PRACTICES - DO NOT BUY HERE Our final paperwork showed we were charged for more than $4000 more than the agreed upon price. They lied TO OUR FACES. Bad business. Lying, deceptive, DO NOT BUY HERE - it's just a straight up scam. Our purchase price was more than the car was even listed for. Shame on them! Now we're paying way above market value for this vehicle and we spent hours negotiating on a price they outright did not honor. Also, they never gave us our second key. DO NOT WASTE YOUR TIME HERE!! read more

Do you want a cookie, service people, for doing the right thing? If you're car shopping with Vandergriff Honda, expect to fight tooth and nail with the service center to get all those warranties, offers, services, etc. that their sales people are baiting you with. (Did they mention that the detailing service that's supposed to come with the truck has about a 3-month wait list?) They seemed to think they did us some sort of favor by honoring the 3-year battery warranty that's being advertised right there in the service area. Not a thing turned on--seat adjustment, engine light, radio, nada--in the car on Saturday morning. Between then and when it was brought in on Monday afternoon, the battery had been charged for hours, the voltage was monitored, and the truck had to be jumped TWICE--and you want to tell me there's nothing wrong with this battery? Would you be so sure of that if our battery was no longer covered under warranty (it's been less than 2.5 years)? On top of that sleaziness is the "I'm doing you a huge favor, lady" attitude I got for the THREE hours I was there to pick it up and the repeated comment that "Your husband is the one making you wait because he wants a new battery." Nah man, we WANT a new battery as much as we WANT to be stranded in an uncovered parking lot while picking up groceries with a toddler in the 100+ degree heat. Nobody wants a new battery; we NEEDED a new one. Had you done the honest thing and replaced the battery initially, I could've just picked up the car and left the next morning. After my husband called from work to repeat the same information he gave them when dropping it off, albeit more vehemently, the manager agreed to replace it. read more

Got an online quote on a 2023 Honda CRV EX-L they have in stock with starting sticker of $35005. The today's price I got back a price of $43,388 which included $3833 in dealer add-ons that most people don't want as well as a $5000 addendum which IMO just equates to a "we're adding $5000 to the sticker because we have it in stock". I'm shopping elsewhere. read more

Vandergriff Honda - Car Dealers Near Me - Arlington, Texas

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I am beyond thankful and grateful with Honda of Arlington. I was able to get my very first car with no help from my parents. We got on the phone just ask questions and they made it all happen. We came in, looked at the car. We signed at our comfortable price, interest and payments. We left with it, that same day! What an amazing way to start my 2021. Thanks to the manager Peter Rodriguez who made it all happen. read more

Vandergriff Honda - Car - Car Dealers Near Me - Arlington, Texas

Vandergriff Honda charges very high dealer adjustments plus unnecessary packages that basically include nothing. My wife and I ended up purchasing from a Honda competitor in the metroplex. I did go back to Vandergriff Honda just to buy oem floor mats for my wife's vehicle. The parts department charged a 3% surcharge for using a credit card. The fees just keep coming from this dealership. read more

Sale person was friend, but that where it ends. Finance is grimy: that nice Puerto Rico women with the big smile will tell you one thing and change what she tells you. First gap insurance is $1,100 next it's $3000. Read your contract as Honda functions as an unethical company that lies so good that they actually believe what they say just look no further than George the sales manager who told us we can not see the contract because it's on the computer. Then tells the salesman we didn't ask for contract ( we asked for it 3 times but was treated like we are poor and uneducated). Honda (Arlington) your company have repetitively lied to me and my wife. " What prosper a man to gain the world but to lose his soul." read more

If I purchase the 2024 CRV, it's my 8th Honda. I saw the model and loved it. Except for one thing! The dash in my 2019 is even with my air vents. The new dash is up in the air, visible and alone in one big square. The immediate turn off was that dash. In the Texas heat, and because I have had so many, the auto will get too hot and ultimately shut down until cooled off. My accord (2012) got too hot because camera was on front, directly in the sun. If you have no where to park with a cover, it's just too bad. Maybe the makers don't consider things like this. Perhaps they want you coming in for problems. Whatever the case, I'm looking at 4 Runner now. Cannot go through constant problems because someone didn't logically think. read more

We had a great experience from start to finish. Our salesman Khalil and manager Kirby were great and professional. We would recommend this car dealership. read more

Only rating this place a 2 star because of Neal. My son and I came in knowing what my son wanted. Seen the car(2018 GTI)on Auto Navigator. Notice that it's only 15-20 minutes from our house. Drove straight there, walked in and instantly was greatly greeted by Neal. Hands down great guy. Told him that we want the GTI and had $4600 as a down payment. Started application and test drove the car. Came back to go with the process. Neal knew that we were firm with $4600 down and didn't care about the payment amount. Tyler from the finance department bombed the sale for Neal. They keep pushing more down payment, and kept saying the bank this and that, trying to get lower payments. Just a complete run around from financing department. Well after 4 hours and no car. I get a call from Tyler @ 11:36 pm telling me " great news, I stayed late to get a deal settled with the bank. They will do $5000 down with $715 monthly payments." I told him that my sons first experience with vandergriff honda upset him and made him go the route that he was intentionally going for and that was getting his car that he wanted another GTI from Carvana. Lower mileage, lower payment and lower down payment $1700. He may have to wait till Oct 7 but he is fine with the wait. He saved $2900. Thanks Tyler for the rude call and how you really think about the company you work for. Hope your boss knows that you call potential buyers and tell them you don't care if we buy a car from them. All because I stated that they soured the sale for my son buying his first car and that he already started the buying process with Carvana with less of what he was gonna do. Tyler started get a bit attitude ish with me so I hung up the phone. Then he texted me. Posted the text. To Vandergriff Honda GM you have poor salesmen besides Neal. Sorry Neal you lost the sale. Thank Tyler. read more

Vandergriff Honda - Salesmen Tyler and his disgusting professionalism - Car Dealers Near Me - Arlington, Texas

The service department must be the largest and slowest in the nation. I patiently waited over 3.0 hours (11:30-2:30) for a car battery to be replaced that was under warranty. A FIVE minute service job took over hours to do due to lack of communication from the technician team and leadership from management... It's a Tuesday afternoon that wasn't even busy. S/o to Kyle from Honda for checking on my car status multiple times -7/7/2020 read more

On Monday, February 20, 2023 I went to get my rear disc brakes replaced at Vandergriff Honda. The Service Director, Justin Moore assisted me and Technician, Matt Ellis did the repair. Six months later, On Tuesday, September 19, 2023 I was driving & noticed a loud noise, as if something was dragging under my car. I pulled over but couldn't find anything so next day I went to a near by Honda dealership. I informed of noise & they said the only way to find the problem was to do a diagnostic test it which was $200 and inspect. I find out it was the rear brakes metal to metal & rotors need replaced.I informed Service Manager at that dealership my rear brakes were replaced in February, 6 MOS AGO!!! at Vandergriff so,it hadn't occurred to me that it was my brakes. I was livid & called Vandergriff & asked to speak with Justin Moore & come to find out he nor the Technician Matt Ellis no longer works there. I was transferred to new Service Director, Ricardo Sandaval & he asked me to bring my car in so he could look at it. He said maybe it's the way I'm driving. I told him that I've only driven 3100miles in 6mos. And he said it's been known for brakes to wear out at low mileage w/i that timeframe. I've never heard of this before and asked other dealerships.LIES!! NO WAY!! I contacted Honda Head Quarters on 9/22/23. They requested copies of invoices, video, pictures, recordings, and emails, which I sent so we can get Vandergriff take ownership of this issue & see about having repaired by other dealership. The person assigned to case said would contact me w/i 1-2 bus days but didn't so, I called him back & he said the case was sent a couple of times already to the dealerships & to District Manager. I asked for their name & he said that's confidential. Vandergriff nor the other Honda dealership were never contacted by HQ. So, I guess another lie. On October 9, I went to Vandergriff & spoke with Ricardo Sandaval. We went to the serv area together so Technician, Mario could inspect the brake pads. When Ricardo was backing up the car he said he heard the brake noise. I recorded & videotaped everything we went over in office & serv area but neither had an answer.Back in office, he asked what do I think they should do. Make it right, brakes & rotors need replaced at no charge, job wasn't done. I don't know if the brake pads were taken off another vehicle, if the replacement brakes are actually Honda Authentic, maybe I can check the serial #s. It's going to now cost $800 (brakes, rotors, labor). But Vandergriff will not reimburse me nor will they pay for the other dealership to do the repairs. Ricardo called other dealership asked what did they find& how did they come to conclusion brakes/rotors need replacing. They informed of findings & THAT IT WASN'T SAFE TO DRIVE! Ricardo AGREED rear brakes/rotors needed to be replaced but still want to charge. I want my car fixed correctly by dealership that cares & I trust. Vandergriff DOESN'T CARE AND THEY DIDN'T SAY IT WASN'T SAFE TO DRIVE! Don't get service or repairs here because they do not care if their customers get in an accident or worse? Sabrina read more

For an overpriced used Honda Civic worth 18-20K, The Manager, named Witherspoon was very charming. He said he was going to make a wonderful offer. He came back with the original $25K price, a $4500 extended warranty and $400 charge for NITROGEN TIRES. NOT NEEDED AND COSTCO DOES IT CHEAPLY ANYWAY. COMPLETE GRIFTERS. STAY AWAY! from all Vandergrift dealerships. read more

Avoid this place, go to Echopark or somewhere more reputable that won't rip you off. RECONDITIONING FEE - This is what the dealer spends to "recondition" the cars they buy and make them sale ready. How do you have a huge $6500 Recondition fee on a 2021 with barely 10k miles? The answer is...Its complete bullshi+ and this is not a fee that you are required to ever pay for, they were willing to nego the rate but weren't budging much. This place likely spends little to no money reconditioning the car and attaches a massive fee on a cars they are charging the highest KBB value on, that fee costing over 1/5th of the car's value overall. I would highly recommend not buying here, If EchoPark had the same vehicle, I wouldn't have had to negotiate at all and would have spent $4-5k less than I decided to spend to get the car. Unfortunately for them, all the people buying here see's how bad the business is and won't ever return, I certainly won't be doing business here again. read more

I cannot recommend any service at this dealership for the following reasons. I'll keep it brief. Bought a brand new 22 Honda Civic. Went in for the first free oil change. All fluids were marked "good". After returning home, the washer fluid was empty first of concern.. Second visit for oil change all went well, but checked all their work. Third visit, major preventative maintenance visit. Vehicle returned without resetting service timer, second of caution. Shortly thereafter, oil leaking under the vehicle. Had to return immediately upon noticing. Crush washer on transmission drain plug over tightened causing it to crack and leak oil. These things have torque specs that obviously weren't followed. Had I not noticed it would have led to transmission running dry and complete failure ‼Three strikes. If you roll the dice and take your vehicle there, be very cautions. Thankfully I have moderate auto mechanic knowledge and prevented complete disaster. Again, I cannot recommend anyone having service completed there, ever! read more

Crooks! Sold me a warranty on my used car. Was told by the sales person that it would last for 100k miles. I did not look closely enough at the paperwork. The warranty company did have the correct information (Warranty until 149k miles) but changed it today at the behest of Vandergriff. I am still paying for a warranty that I can't use. I will never buy a car here again or get service from them. Also, do not buy a warranty from MPP! read more

Took my wife's vehicle to be serviced. The appt was set for 3:15. Took 30 mins for a service provider to check me in. It was our first time for service. Needed an oil change and car wash. So fast forward it's 615p now and vehicle not ready. Ask the service provider to check. Told me that just got oil change. I had another appointment so I said ok just bring out. When they brought it out the oil change wasn't preformed. So I sat there for 3 hours and no service was completed. As I'm leaving talk to service manger and he said he would give me a free oil change. It was going to be free anyway. So the disappointing part is no one followed up with me after that day. So now I have to make another trip. This time a little smoother. The service provider was very friendly. It was going to take 2-3 hours for oil change and wash. So just did oil change. The most frustrating part was in waiting area. I remember when I purchased vehicle you watch the video from the General Mgr and seemed friendly. As I continued to wait for vehicle the GM walks by and didn't acknowledge anyone. So disappointed that it seemed he was too busy to acknowledge his customers. I know my comments won't break the bank but it does matter. I feel my word of mouth would go along way. Not only that I have purchased 2 vehicles from this location this year. James Jmesser13@sbcglobal.net read more

Took my car in to get serviced for routine oil change. After waiting, I was informed the inspection came back with $800 of recommended repairs, as well as replacing my brake pads. I found this interesting seeing as the previous visit, I had replaced the brake pads. When I called them out on it, they said they made a mistake and corrected it with pen. After getting in my car, I found a piece of paper that said "upsell" on it. Clearly they do whatever they can do upsell all their customers whatever it takes. A few months later I took my car to a different Honda dealership to get serviced and without doing any changes to the vehicle, my inspection came back all green, with no recommended repairs needed. They tried to upsell with unnecessary repairs to me so I can't imagine what they do to others. read more

Buyer beware! Is there a zero Star option???I have purchased 25+ cars in my life and this was easily my worst experience. I found what I thought was a good deal for a used car on the dealer's website. We test drove the car and were ready to negotiate a deal. The car was priced to sell so I wasn't expecting much off the listed price but to my surprise they marked up the price by $8k over the price on the website when we came to negotiate! It was a certified Honda and they tried to say that the extra cost was the price for the certification along with a lot of additional fluff - like nitrogen filled tires, dealer prep, etc. They used every car sales tactic in the book. We threatened to leave several times and ultimately got the vehicle for the listed price plus a few hundred for the window tinting they added. Did I get a good deal? I got a fair deal I would say but it was very stressful. And how many other folks are they screwing who don't know better? In the days of no haggle pricing car buying it's like going back in time 40 years. And on top of that, they still tried to sell me a service contract in financing (not unusual but they already knew I wasn't happy). Bait and switch I would say. Stay away from Vandgergriff Honda used car sales. read more

Bought a car here three years ago and it was awesome. They sent me a letter telling me that I could get 28,500 for my trade in and invited me to come out. When I arrived, the salesperson Kevin was awesome and tried to get me a good deal. His finance manager Shawn initially offfered me 4000 less for my trade, added 8,000 in options to the car including a $2500 market adjustment and would not honor the letter that was sent out. He was rude, unwilling to negotiate, and told me to go find another dealership to do business with. Will. Never. Return. read more

I left a negative review of this dealership the other day and have sense removed it. While I didn't not end up buying from here ultimately. I have to give credit to the person who genuinely reached out and tried to rectify an issue I had and posted about it on here. He didn't attack me for my negative review, or claim my review was a lie or false. He honestly reached out to offer regret that the situation occurred and ended the way it had. So to Matt Davis thank you for being a true businessman. 5 stars are for the way Matt handled things. read more

Out of the 3 cars I've bought in the past 10 years from these people, I've had two bad transactions. So 66.99999999 % bad transactions. Both times I just got an apology. One from Mein and the next one from Jose in finance. Both made a promise and both realized it was a mistake and I got a "oops" Realizing that I was the one who made the "oops" as in "oops" I bought a car from Vandergriff again. Fool me once, fool me twice. No more "oopses by trust this sorry excuse for a legitimate business who says they care. They care alright...they could care less after they get your signature. I posted a good review for them in the past because, well I thought I could trust them. I won't trust them again. read more

While Samantha Kricker was great to work with as I prepared to purchase a new vehicle, I received 11, yes 11, calls in less than 24 hours from her sales peers, sales mgmt, and the new car manager. That doesn't include the 6 emails during the same 24 hours which each confirming an appointment with various salespeople. I finally called and asked them to no longer call and to apologize to Samantha for their tactics which ultimately lost to sale for Samantha. I had to SPAM their calls and emails. Avoid this dealership. Call Frank Perry at Honda of Fort Worth. Vandergriff...please do not respond with your cut and paste jargon asking me to contact the general manager. Partner properly on the front end so you don't have to back pedal later. read more

Wouldn't recommend anyone to this place, they over price their vehicles and they want you to give you a reason why they should lower their prices, came here for a type R , i told them I was not interested because it was a ridiculous mark up price at 60k, i respectably said I was not interested because I found it cheaper some where , they wouldn't believe my word , i guess if you can't believe the customer, "because the customers is always right" , then I have no business with you. I ended up getting the Honda Type R for 42k out the door at another Honda dealership , It had the same specs and add ons, Overall rating at this place is shady and overpriced, don't waste your time coming here !!!!! I recommend John Eagle Honda FYI if you're going to post a car online for a certain price, make sure you list it right , instead of wasting peoples time, I think it's ridiculous and non professional. Price only was 36k , came in , waste an hour of my life for a quote of 60k, I would never pay 60k for a Honda, currently BMW M2 was not even 60k, this people just want to steal your money and time......... now i have a Type R for 18k grand cheaper and I feel comfortable and proud not doing business here.... read more

Good customer service, the car salesman Khalil did a great job finding the car for my daughter. I recommend this dealer

I had the worst experience with the sales managers at this dealer. If I could give zero stars, I would .Not recommend this place, it makes me feel unwelcome and racist.I'm never going back again and don't waste time with this dealer. read more

Terrible service. Total waste of time! Sold the car I went in to check out after confirmation of an appointment the day before. I had three separate people call me all morning the day of the appointment to continue confirming my appointment, but when I got there after wasting 30minutes of my time I was informed the car sold that morning. Definitely would not have taken the drive out there if I would've known the car wasn't even there! read more

DO NOT HUMOR THESE IDIOTS. They will treat you like trash here. I inquired about a used car here online and was contacted by both Mike and Ash to set up an appointment. Upon arrival, I was told to ask for Ash who then proceeded to pass me off to Mike. Mike had me follow him down a long, somewhat gloomy hallway to some dingy, dated, dim corner room where they piled all their sales team into trashy little cubicles. I'm not snotty by any means, but being in this environment where they obviously don't care about the comfort of their guests made me feel like they already didn't care. The whole facility needs an update, it's not the 90's anymore guys. Mike proceeds to take down a few more pieces of general information and then leaves me in the the cubicle to go get the keys of the car we're test driving. There are a LOT of saleguys here seemingly doing nothing and looking miserable. Hell, I would be miserable too if I had to work in this kind of environment. If they're not treating their own staff well and everyone looks like they want to die, what does that say about how they treat their customers? WELL, we'll get to that momentarily. Mike pulls the car up and we head out to drive it. Nothing seemingly out of place at all. This car was stated as Certified Pre-owned on the listing, so I was not expecting to find issues. I did however noticed that when I went to grab for the shift knob (6-speed car) to get a feel for the gears, the knob was in BAD shape. The car is only a 2017 and the shift knob somehow had deep scratches and looked VERY worn. Okay, whatever, let's see how it drives. Took it for a spin around the block and notice that there's a noticeable lag to the acceleration when shifting into gears. I have driven this same model car at other dealerships and also own an older version of said car. I know when the clutch seems off and this guy was off. That, combined with the way the knob looks leads me to believe that this was driven hard and basically already needs a new clutch. Fine. I'll work that into negotioation or ask if it will be fixed before the car is ready to come home. We go back to the sad cubicles to work numbers and Mike wanders off to get the paper that breaks down the numbers of what you're negotiating. Car is listed for around $21K in the online listing, I expected a couple thousand more on top of that for the usual things added when you purchase a car from a dealership. Well, Mike shows me the first round of numbers and it says $27K. Uhm, excuse me, WHAT?! He proceeds to tell me that to get the car Certified Pre-owned, that it's an extra $1500 or so. WHY IS THAT NOT NOT INCLUDED IN THE LISTING PRICE OF THE CAR? There was some other random line item of $4000 with mystery wording that Mike tried to justify with bs sales lingo. Additionally he tells me it's $300 to make a second key... Why the hell do I need to pay money for a second key that I'm already telling you I don't want or care for? I call him out on all this and he magically marks out the $4000 fluff and now the car is $23K instead of $27... WHY ARE YOU JERKS TRYING TO UPCHARGE ME FOR THINGS THAT OBVIOUSLY DON'T MATTER?!?! I tell Mike that the numbers still seem off and I wanted to test drive the same car at a different dealership to see if they could beat the price, or if the car was in better shape there. Unless he could make me a better deal that is. He leaves the cube with my pre-approval letter to go talk to his manager about a better deal. Comes back some 15 minutes later, rudely shoves back my pre-approval letter to me with a, "Here you go." And walks away. No thanks for coming in, no hey well sorry we can't do that price, no come back if the other place doesn't beat it. Nothing. Basically an 'eff you, I don't care about your business and I don't even want to try and earn it. I stood there for a brief moment in disbelief at what had just happened and before I could even respond to it. Mike had quickly disappeared off to who knows where and I walked out alone. WTF just happened???? I went to AutoNation Honda in Lewisville (HIGHLY RECOMMEND) the next day and walked out that night with the same car, minus the $7000 mark up and was treated 1000% better. Not to mentioned the employees there genuinely cared about me during the entire car buying process in addition to be happily employed and actually joked with each other and had fun vs at Vandergriff where is seems like everyone is your enemy. PLEASE DO NOT COME TO VANDERGRIFF. Go literally anywhere else. You will be treated like trash here and the entire situation will make you feel like you barely escaped being conned into something skeevy. And from the looks of the other reviews and from what I saw myself, I would not trust their CPO vehicles. read more

I just bought a 2025 Honda Civic Sport and wanted to thank all the staff at Vandergriff Honda. Especially Ben Sherman!. I am a 53 yr old single woman with less than perfect credit. This was the first new car I have bought since 1999, so I was nervous and unsure of myself. I was referred to Benny by a friend who had just bought a car from Vandergriff. From the first moment that I reached out to Benny, he was attentive and was ready to listen - to answer any questions I had. He was always quick to respond anytime I called or texted him. The best part was I was able to handle most everything online - from picking out the car to financial pre-qualification so that when I went into to the dealership (after work), I was in and out in an hour and 15 minutes! Ben greeted me with kindness and enthusiasm, Ella assisted me in preliminary paperwork, then Malake Green, who works in finance, walked me through the loan. Never has buying a car been so painless. If you are buying a car...regardless of your situation...call Ben. I am proof that he will go out of his way and work to make it happen! read more

After working with Mike Book to resolve the issues that we had initially, I have to say that the customer service here has been truly exceptional. Mike reached out to me shortly after my review and apologized for my experience and showed me that Vandergriff Honda really does care about, not only Customer Service, but Customer Experience. He got all of the issues that I needed resolved done in a timely manner, provided an exceptional level of service, and made everything convenient for me during the process. He introduced us to Chelsea Yepez and we will be buying our next car from their dealership team based on our experience today. Thanks, Mike! read more

Another updated bad review for their service department. I drop my car off at 8:30 AM to replace ONE tire. I have a tire warranty, it should be quick and easy. It's now 1PM & my vehicle still hasn't been looked at. They expect me to be stuck at home all day to replace ONE tire. The service advisor, Nancy, asked me if I wanted to come pick my vehicle back up. I came in because I have a NAIL in my tire & she wants me to drive back out with it?? I'm supposedly at the back of the line because I didn't have a service appointment but mind you when I DID have an appointment I waited 45 minutes to even have someone walk up to my car & ask why I was there AFTER I've already been asked 3 different times by 3 different people. What's the point of having a warranty if they're going to take ALL day to replace ONE tire? read more

My son saw a car ad and when he went to Vandergriff Honda they did not give him the price listed. They also did not give him any paperwork. They overcharged him almost $2000. Unfortunately my credit union was not able to recover the money. read more

We bought our car in October 2017 from Marcus In used car sales. We had the most horrific buying experience. Marcus was rude and unprofessional, I've once made a bad review online when we first bought it, he offered me 3 tanks of gas so I will take the review down. He knew he messed up or he wouldn't have offered me anything. Of course I took it because I'm already in a contract. I can't do any thing now . He argued a lot with us and even said we were COMMUNITY SERVICE because we didn't not want the car. I once had to tell him to literally shut up because he wouldn't let me get a word in, he just talked about how in the wrong we were and WHAT WE HEARD HIM SAY. 6 months later I get a call to refinance my car and they proceeds to tell me they can't because the car fax shows it's been wrecked and it has had hail damage. When Marcus showed me the CarFax he didn't let me read it. He took it back so fast. He pointed and said its had 2 owners and no wrecks. His exact words, NO WRECKS. We didn't get to read one word on it. The service department is nice, mike the service director has personally called me twice to express his apologies for the issues experienced in the service department. Fast forward to 3 weeks ago our car started idle hard. What do you know?? Fuel injectors and we have to replace the cylinder head. Which is covered by warranty. We still are out out warranty deductible and we have to pay for the spark plugs because that goes with it, when this car is just over a year old and under 50k miles. Marcus put us in a massive interest rate so we are paying 28 grand for a 14k car WHICH ALREADY HAS ISSUES A YEAR IN. Which I was told cannot refinance because the car isn't worth what we are paying off. We took it to another Honda dealership after being told the warranty travels to any Honda dealership and when I got my last oil change, vandergriff took ownership off the car. The new dealership couldn't even get my warranty information because they had no record!! What?? When the dealership called vandergriff and told them He was a a service supervisor for the other dealership, the person then hung up!! So the other dealership and the warranty company had to figure it out on there own. I've been out of my car for 2 weeks because of this faulty car and them not helping when needed . I have filed a formal complaint with Honda and I will not be taking this review down. This has ultimately cost me money I shouldn't have to have spent. Every time I have tried to complain about this situation I have been harassed with people calling asking me if I want to buy a new car!! Unprofessional and not trustworthy. read more

I say this in all sincerity. Go to another dealership. Deceptive, manipulative, greedy, aggressive, game playing. Avoid Vandergriff Honda. Go to a Honda dealership that is straight forward and ethical. I got hornswoggled with my trade in. They made over $8,000 just on the trade in, that will be added on their profit for F150 resale. Then, tried to shame me into buying $2,700 in unneeded coverages for the next three years of a lease. Okay, they got the money. No more Hondas for me. No more anything from Vandergriff dealerships. I have bought or leased 4 Hondas before. This is not the same Honda Corp. it used to be. These guys make you wait and withhold valuable information, They take your keys for appraising and don't return them and offer no true value on the trade in. I found out the true trade in value of my truck while waiting a long period of time, for who knows what, from the sales team and got on my phone. I looked up Kelly Blue book and the trade in value. A moment later the manager showed up and gave me an offer / deal that was insulting. In my weakness at the time, I counter offered too low. He loved that. "Deal!" as he slammed his hand down and left quickly. In addition, they might have baited and switched on their internet ad. Very misleading ad. Passport lease : 309 per mo. , 2,999 down, AWD. I was offered by the sales manager 2,999 , 380 month down, 2 wheel drive. With them getting a 30,000 trade in (The cost of after residual value, taxes and fees.), when it was worth 38,000+, min. as a trade in. I ended up at 1,500 down and 360 a month. My bad. I should have walked upon their initial offer. I got fleeced. Afterwards, I waited for what felt like forever for the finance guys. The young man was nice and I let him go through his whole pitch about coverage. I told him I listened out of courtesy but no thank you. Not a penny more. His boss came in and tried to shame me into buying by pointing out they had a camera on us! I did not care, since I was mannerly and did nothing wrong. I should have walked then! Well I am figuratively walking now. No more Hondas and I am also warning you. If you must buy a Honda, then go somewhere else. I am sharing not only my mistakes, (Embarrassing.), but also what they are like, for your benefit. Feel like I bought an over valued timeshare. Huge buyer's regret. You can do better. Refer to Stephanie T 8/2/2020 Sounds like the same group I dealt with. Good luck in your car purchase! read more

My name is Jeffrey Morris and I bought a used Honda civic in April 2019. Had a very shady experience overall First I instructed sales person I only want credit from wells Fargo automotive loan services but apparently she had brain hiccup and my final paperwork from a guy named Dillon gave me capital one auto finance which had a much higher interest rate and on top of that a 1800.00 platinum warranty was added to my final purchase which I did not want or ask for. Dillon, the final paperwork dork, said it was part of the purchase. I asked him to immediately take this off and he said no. I have been a terrible victim of used car slamming on crap charges that are unacceptable and illegal. Take very careful note of this crooked type of used car sales and beware and look at final charges on paperwork, because you will be shocked on what this highly rated Honda dealership is screwing us all of out of. Very shady and don't ever take your car in for service. Very shady and bad for your wallet. If you don't listen to my advice and get screwed, don't say I didn't warn you. November 6, 2019 New news on the so called Platinum MPP used car warranty.....complete RIP off I had an engine light pop up a few months ago and my car was still under MPP PLATINUM COVERAGE turns out my 2009 Honda civic main computer apparently needed a software update........ WTF. $120.00.....wow? Sorry bro, not covered I apparently have a engine mount coming loose and will cause car to start shaking while driving. Wow. Thank goodness for MPP platinum warranty. Sorry bro Not covered! My blower for heater and A/C went out 2 weeks ago...yeah you heard right, the blower motor just stopped working. Sorry bro, not covered! Well I was charged an $1800.00 MMP platinum used car warranty which covers everything redeemable at any Honda dealership in THE USA. But the complete scam is from a company in Kansas Missouri was a complete and disappointing FAIL!! So, long and frustrating story short, Vandergriff Honda is supporting and forcing a used car warranty company on all used car buyers and appears 95% of anything that could likely happen to your used car will not be covered by their policy. WARNING TO ALL WHO READ THIS REVIEW STAY AWAY FROM VANDERGRIFF HONDA AND MPP MECHANICAL PROTECTION PLAN!!! COMPLETE RIPOFF...... read more