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    4 years ago

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    Assurance Protection

    Assurance Protection

    4.3
    (6 reviews)

    Great company fast service willing to help left a company that had my alarm system on my house for…read morealmost 25 years and switched over here great price can't beat it feel very very secure knowing they are taking care of my home.

    DON'T HIRE THEM! THEY DON'T ACTUALLY MONITOR YOUR HOME! I…read morepaid Assurance Protection to "monitor" my home for 4 1/2 years, with all monitoring running through my internet connection. Every six months we were sent a bill to renew our service, and we never agreed to auto-renew. When my wife and I moved to Chicago, we disconnected our internet... which should have prompted Assurance Protection to make sure that our everything was OK. They never noticed. Instead, after months of them having no way of not monitoring our alarm, they not only never noticed... but insisted on charging us full price for the past few months of NO SERVICE! I wonder how long before that they stopped checking on our ability to alert them! To top it all off, Donna, their uber-rude customer service lady, refused to even consider removing their bogus service charge despite it being for service neither asked for nor provided. When I became more insistent, she hung up on me. When I called back and asked why she hung up on me, she told me that I need to "find Jesus" and hung up on me again! I'm not sure which Jesus SHE believes in, but she sure seemed the polar opposite of the one in the Bible that I grew up reading! Don't you love it when dishonest people hide behind self-righteousness? Whatever you do, DO NOT TRUST the important matter of protecting your family and belongings to this nightmare of a company!

    ABF Security

    ABF Security

    2.8
    (34 reviews)

    I used this company solely because my landlords at the time had them install a fire monitoring…read moresystem. The installation and equipment were significantly overpriced, roughly triple the cost of other providers. From the outset, we encountered ongoing issues: technicians were dispatched multiple times to fix problems, but the issue remained unresolved. I was billed for an invoice and for a monitoring service that did not function. My calls to obtain results went unanswered. As a result, I stopped paying for a service that was not working. The account was subsequently turned over to collections, despite my continued attempts to contact both the company and the collection agency. I am now facing a lawsuit for over $6,000. This dispute could have been avoided if the installation and service had been performed correctly from the start.

    I want to commend the excellent service and support provided by ABF Security. The personal service…read moreprovided by Amanda Cullen is simply best in class. I came to ABF from a Ring monitoring subscription and the difference in protection and service is substantial. I recently was traveling and a storm knocked out my system and caused some strange behavior. I was able to engage ABF support via text message using the plane WiFi and with their help enable the cleaning people to access house without tripping the alarm. Remote diagnostics were run and Josh from ABF was out the next day with a fix and also some additional insight on what my ABf system can do with advanced smart home tech. ABF does so much more than simply provide monitoring and they are worth their price. If you are using inexpensive and basic alarm systems, I highly recommend upgrading with AbF and gaining enhanced protection and peace of mind. They are part of the Alarm.com ecosystem which means it's the most advanced and always evolving in its simplicity. Thanks Amanda Cullen for going above and beyond!

    The Soho Shop

    The Soho Shop

    2.6
    (5 reviews)

    My wife and I built a home this year and hired a builder who worked with The Soho Shop as their…read moretech vendor. As a somewhat techy guy I wasn't thrilled to not have been given a choice, but we weren't going to stop building our home because of it. We had the chance to meet with Charles at Soho in St. Charles. You can tell he knew his stuff. I was asking him some stingy questions about the system capabilities and he was able to answer all of my questions with mostly simple explanations/demonstrations and really did a great job of helping us understand what it was all about. And to his credibility, I did stump him on one of my questions and instead of trying to rush an answer he took the time to make sure he researched before making something up to get the sale. Very honest and fair. It was a great experience. We ended up placing a pretty sizeable order when the time came. The installation guys were were fantastic. Jake was the project manager who did most of the work on my home. The guy is a wizard. He really went the extra mile to make sure everything was installed with high quality (worth a tip!). And when finished really helped me thoroughly understand my system. If you're lucky enough to get (request) that combo you should be in good shape. The only issue we ran into was there was a small hiccup with the under cabinet lighting that had nothing to do with Soho. The cabinets my wife picked were custom and the LED lights were not able to adhere. By the time this happened everything was finished with the closing on our house and everyone had been paid. I was worried this was going to be a long process that included a lot of battles over making it all right. We were adding a lot of lights, it was a fair amount of money spent here. Trying to make a long story shorter.. The guys were all over it. Charles worked with me to fix this ASAP. Offered multiple solutions that made worked for everyone. Jake was out here working on problem solving and the owner of the company even called to make sure everything that could be done, was. In this day in age that personal touch means a lot and I can think of a few of their sound competitors where I highly doubt this would happen. There are a lot companies with different options out there for this kind of thing. Always do your research, but if you run into a builder that uses Soho, or if you're looking for some technology solutions for your current home I would recommend giving them a shot. My wife and I will definitely do business with them again.

    Watch Out! They are fast to sell you services, but won't provide quality support. Much like the…read moreother reviewer, my experience has been troublesome. I've been requesting the admin password to the router that I own (comes with the purchase of new home through some builders) and SOHO refuses to provide even this simple detail, they've been out to my house now for several visits that I've been billed for, yet they won't provide my password. If I factory reset the equipment, I lose all beneficial remote access and service to the equipment by them.

    VANiK Technology Solutions - itservices - Updated July 2026

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