Doug is a no nonsense guy. Reviews your situation and gives you an honest assessment quickly. He…read morefollows up in a reasonable amount of time. He couldn't resolve my issues but he was honest and straightforward about the old equipment I have.

I have used VHS twice for work at my home. I had a Ring smart video/doorbell installed on the front…read moreof my home. Sure, I could have installed it myself, but would I have been brave enough to drill into the brick on the front of my house and not ruin everything? Probably not. So happy that Doug (one of the owners) knows what he's doing. He took care of ordering the parts, taking care of installation, and showing us how to use the app on our phones to get the most out of the system. He didn't try to upsell us on any additional products. We used VHS a 2nd time to install a smart lock on our home. Again, Doug showed us the various options available and pointed out we should choose a color that matched our existing hardware (I would not have thought of that on my own). He took care of ordering and installed for us. He ran into a few snags removing the existing lock and then getting the new deadbolt to latch. I can only imagine if my partner and I were trying to install, we would have been freaking out. Doug handled everything in stride (he's done this a few times). We thought we could download the app can get it connected to our Smart system ourselves, but again Doug was there to help us out when we got stuck. The personal attention that they give at VHS is unmatched. Communication via email with both Doug and Sean was easy and quick. They were available even after 5pm and on the weekend to work around our schedule. Of course, you could try to do everything yourself, but they take the thinking and arguing out of the equation. That's absolutely worth it to me!

Wes is great! He was quick, efficient, an sensitive about pricing. Call them first!read more

Great service! Wes really helped us out with something we needed done quickly. We would definitely…read moreuse them again.

The only company that responded to our request for bids. The entire process was simple with work…read morebeginning as scheduled and finished as scheduled. It was quality workmanship by very polite workers that completed the job as promised. We are very happy with the results and the performance of the equipment. I strongly recommend Citywide for anyone planning a security system.

This is one of the worst service businesses I've ever dealt with unprofessional they do not stand…read morebehind their work. They are not properly licensed to do high voltage security camera installed Buyer. Beware once I found out their install was not done properly. They want to charge 35 to 55% additional to the original price quoted to come out and fix it and not even fix it properly to what was discussed -unprofessional unethical and will never use again.

Absolutely amazing company!!! I have been with Butler…read moreDurrell since 2012 when I contacted them to install their securtity system in my office and home. I have been so pleased by the quality of their products and service. They are so prompt in responding to my requests as well as servicing the security system. What is most valued is their kind and proactive customer service. While I am SOOO grateful to have paid monthy maintaince fees because it has covered installation of a new system recently at no cost to me -the technicians are so kind and polite explaining technical information in my language. Most recently, I have been so grateful to Matt, Cathy and Terri as the new app has been a technical challenge for me which required their time and continued support until it made sense to me. In other words, "they have made it user friendly." It was quite impressive this past week, when Matt had to be in contact with me until the app and I were connected. I am grateful that Butler considers their clients needs by having outstanding employees and quality products. So grateful, Betty Bates

We have been with Butler Durrell for many years. If you are looking for some to install, monitor…read moreand maintain a state of the art security system then I can strongly recommend Butler Durrell. Their service has been fantastic. A recent incident to illustrate this. While we were vacationing in England, a smoke detector developed a fault and created a false alarm. Durrell's monitoring system had the fire brigade there in minutes, a neighbor was able to let them in and they established that there was no fire. We talked from the UK to Durrell's engineers and one of them was able to divert to the house and replace the faulty detector with a new one. Less than two hours after the original false alarm, our house was secure again with a fully functioning system and we were able to get back to enjoying our vacation. Butler Durrell offers personal service and real concern for their client's peace of mind. They never penny pinch. If something needs replacing they just go ahead and do it. Highly recommended.

I'm being cyber stalked and have had several questions for them regarding possible security…read moreupgrades and preventing access to their cell-based alarm service. I left what I thought were urgent messages but they took their sweet-ass time getting back to me! I've been their customer for 20 years!!! Can someone point me to a better, more responsive company?

If I could give less than 1 star I would. We have been customers with Proguard for over 20 years…read moreand I just had the absolute worst experience with them I have ever had. I called to ask about the surveillance system they installed that I was having problems with. I was told they no longer have anyone working with those. I tried to ask for how long becuse we have been paying for the service. The person who identified themselves as the owner began yelling at me and telling me to stop asking 20 questions, what did I expect them to do? Find another company security company because he doesn't care and so many other rude and unprofessional remarks. In over 20 years of working with them I have never received such horrible, unprofessional, rude, disgusting behavior. I was going to give the person a pass because, hey... we all have bad days and asked to speak to someone else in hopes that they could help. He continued yelling at me saying I told you to find another company and I was going to cause him to have a heart attack, then hung up on me. I still can't believe this is the way a company would treat a customer who has been loyal for over 20 years. I WOULD NOT RECOMMEND PROGUARD TO ANYONE!

This is the first time I've worked with this team, and I couldn't be happier with the results. If…read moreyou're looking for computer and technology services, this team is top-notch. They exceeded all my expectations.

From the owner: Computer & Technology Services (CTS) provides reliable, scalable tech solutions for homes and…read morebusinesses across Madison and St. Clair Counties, IL, and the St. Louis area. We offer mobile repair, setup, and installation. Why Choose CTS 15% OFF for New Customers | 25% OFF Referral Discount BBB Accredited | Flexible Monthly Support Plans Services Offered Business IT: Support, consulting, networks, cybersecurity, POS, workstation setups, commercial installs, IMAC, office IT relocation, internet solutions & structured networking. Home & Smart Tech: Smart home/IoT integration, TV mounting, home theater assembly & setup, Ethernet cable drops, jacks & cable management. Security & Infrastructure: Cameras, motion detectors, network cabling & low-voltage cabling. Computers & Devices: Repair, troubleshooting, data recovery, office tech removal & e-recycling. Specialty: Professional delivery, setup & installation, solar panel cleaning & preventative maintenance. If it plugs in, connects to the internet, or powers your home or business — CTS handles it!

Lack of communication between employees. Owner is extremely difficult to work with…read more Not personally notified when monitoring contract was renewed.

They are fine as long as you dont expect then to respond when an alarm is going off or answer their…read morephone when you call after hours.

Excellent expertise and suggestions to fit individual needs. They take time to show you many…read moreoptions without pressure to buy.

All of my equipment works when I need it too. Overall, nice staff. Would highly recommend.read more

Safe and Secure, that is how I feel with ADT Security Services. I originally started out with…read moreBrinks Home Security when I had a system installed in my home. Then with mergers and buy-outs, I am now with ADT and in my opinion it is for the best. When I wanted to get rid of my landline, ADT made it so easy for me to transfer everything over to a cellular program. Most recently, ADT notified me of changes to the cellular program and sent a tech out to my home to make the necessary changes to my equipment. This visit was at not cost to me. That makes me a happy loyal customer. On occasion I have had to call the customer service department for various reasons and have never had a long wait period. My calls and questions have all been dealt with in a minimum amount of time. I believe that since they are dealing with, "security" that they respond quickly. If you are looking for a home or business security system - I recommend ADT.

I am pretty sure I received the worse customer service ever from Secure 24. I do not write reviews…read morebut the horrible way Secure 24 handles business is almost fraudulent. Once you have signed your contract and made it passed 3 days, they do not care about your services. I tried to cancel my service after realizing ADT would not work for me. Due to wifi, the camera continues to go on/offline and now have been completely down for 48 hours. I called the actual ADT Saturday to cancel and was told I have until Monday to make a final decision since both are not open on weekends so it does not count, only business days. Monday came and the first two people Josh and Richard said yes this is the last day. Richard pretended like he was going to work to get it cancelled and needed to call me back. Never received a call back, but when I called again, Will and Luis said Saturday was the last day and I should have left a message. Will was so rude and unprofessional, he did not care one way or another. You can truly tell the call center does not value good customer service or serving their customers. A manager, Dylan, finally called me back after reaching out to the sales rep and ADT. Still no help and continued with the lie about me having to Saturday to cancel regardless of what anyone else has told me. Their website even states M-F!! Do yourself a favor and do not go with Secure 24. I do not see how ADT still allow them to be an authorized partner. Once they bide you to a 3 year contract, they do not care. I am pretty sure if someone treated them like this, they would be highly offended. Again, I hope this review finds anyone who is researching and thinking about adding Secure 24. DON'T!!!! Good customer service goes a long way regardless of the real concern, and they DO NOT have it! Leadership needs to step up and make this a quality partnership and service across the board like I assume it once was.

Needed a replacement fob for our car. Reached out via FB messenger and received reply and quote in…read moreshort order. Scheduled a meet up time at my office. Key cut and fob sync completed as promised. Cost was ~$50 less than the dealer. Did have a follow up call, but Ed was very prompt to reply and make it right at my convenience. Overall nice job! Do consider him for your locksmith if needs.

Everyone needs a Dorna! Seriously, she is the best locksmith and she's so much more than that! She…read moregoes above and beyond to make her customers happy and also keep the cost down. An absolute pleasure to work with, so friendly, trustworthy and SMART!