We had a pipe leaking in our basement. John not only fixed the pipe, he even went under our deck…read moreto change the outdoor pipe, making it a permanent fix. The charge was fair and the plumber was polite and professional. Highly recommend Kummers.

Honestly, the gruffness of the receptionist was enough to direct me elsewhere for service. I asked…read morea couple basic questions and was already getting snarky, "Well, like I said..." and similar. I don't need attitude and was surprised to get it in a 1-minute phone call.

Called today after seeing the US mail scan and another Culligan bill which I found odd because we…read morehaven't had a delivery. We are here 24/7 and know every contractor that comes and goes in and out of our house. I checked our salt tank and all that is in it is 8" of water. Not a spec of salt found. Called Nathan. He said it was delivered August 8, 2024 which generated the bill. For years the water softener tank was filled to the brim continuously with salt. In the past the driver would come in the back door and deliver like clock work every month. We heard him come in, deliver, and leave. Since locking the back doors a few years ago we never see him. Told him to use the door with the ramp. That was met with resistance. Last year we've heard the driver knock 2 times. Both times we went to answer the door and heard the truck drive off and had to call Nathan to get him to turn around and come back. In 2024 we had to call and ask for salt because the tank was empty. If the driver is coming and we are not here, which is rare, there isn't a notice that he stopped by. There is never a delivery notice to alert us that the driver is delivering on a given day or at a minimum a given week. One of our rentals receives a delivery also, and we are never asked for a key or entry into that rental. The delivery doesn't taken place there either. In summary, we get bills and no salt delivery. Nathan's response is that the driver wouldn't risk his job over 3 bags of salt. Then where is the salt? Where is the driver? Because the driver isn't coming into our home and delivering anything. The photo is our water softener on the day the Culligan bill came in for a delivery that they say happened on 8/8/2024. From 2019 - 2022 this tank was filled to the top all the time. Communication with Culligan is inferior and the customer service is poor.

Never missed a delivery always out front on porch winter or summer ...3 years now…read moreand I live way out in country 5 miles near Indiana Border we do bring in our own and fill it ourselves..:.. I think you need to call Culligan directly.. ( Nate issue)...

While the water softener equipment works well enough, the rental rates are ridiculously high…read moreespecially when compared with the cost of purchasing similar equipment. The price they ask for delivered salt is such an affront, I buy my own salt from Fleet Farm because it's a fraction of Culligan's price. Atrocious levels of service: When they installed the softener I am now renting, their installation "professional" stole my old water softener. He took it out of my basement and off my property! That's called theft. Metzner's once mailed monthly statements to me, gratis, but now they ask for you to pay for the privilege of receiving a mailed statement!!! I hate Metzner's Culligan of Green Bay. Don't let them rob you, too!

They have serviced my house for over a year now. Always bring salt by when we need it and check the…read morewater quality. Our water smelled like rotten eggs before they installed a new system and it has been ten times better since they upgraded it.

Horrible company. We have their product good product but the company is horrible to deal with…read more Their billing practices are outdated and get everything wrong. They over charge you. Then don't charge you then add late fees for the bills they didn't send. Then once you buy it they say you rented it and try to get more money. Awful awful awful

Do not use this company for water needs ! If you don't buy one of their expensive systems and rent…read moreit the system instead you will not get good service. I had 2 different employees tell me that because I rent the system that the service is not as good as a person that bought one! I needed to have a filter repacked and the employee told me the boss lady won't let it be repacked as it is costly and I'm just renting so boss lady won't want to spend the money ! If you call for service you have to wait until the repair man is in your area so could be 2 weeks sometimes . There system broke down leaving a horrific smell in my basement and through the house and when I called for service was told it may be over a week before they could get a repair man out . I wish I could fill boss lady home with that horrible smell and see if she would put up with it! I was tired shoddy system and it's problems and the service company so I had the system removed and company left a leaking pipe but when I called and complained they couldn't come out until the next day and then would charge me parts and labor to fix as repair man said it wasn't leaking when he left so the leak was my fault! No professional service from this two rivers company. Be aware-stay away