DMV Complaint Summary Regarding Simplicity 7 Auto Shop I am…read morefiling this complaint regarding my experience with Simplicity 7 Auto Shop and the handling of my vehicle, payment, receipt request, vehicle damage, and safety concerns. Today, I went to the shop to request a receipt for a cash payment I made for repairs to my vehicle. I requested the receipt at approximately 9:30 AM. After making this request, I was made to wait until approximately 1:40 PM before I was finally provided with any type of receipt. This means I waited over four hours just to receive documentation for a cash payment that should have been provided at the time of payment. The shop manager, Andy from Simplicity 7, refused to provide me with a proper receipt on company letterhead. I requested documentation showing the business name, payment amount, services performed, and proof that I paid in cash. Instead of providing this in a timely and professional manner, I was delayed for several hours. During this situation, Andy also stated that there was a remaining balance of $1,900 owed. I believe this statement was false and misleading. This alleged balance was not clearly explained to me before I requested the receipt, and it appeared to be brought up only after I asked for proof of my cash payment. I dispute this amount and believe it should be investigated. I also noticed that my driver's side front and rear tires had been replaced while my vehicle was in the shop's possession. When I pointed this out to the repair person, I was then told that there had been some form of vandalism involving my vehicle. The repair person was unable to provide me with the exact date that the vandalism occurred. The repair person stated that he replaced the driver's side front and rear tires free of charge. However, I was not notified when the alleged vandalism occurred. I was not provided with any written documentation, incident report, photos, police report information, or explanation at the time the damage happened. I only learned about the alleged vandalism after I questioned why my tires had been changed. I am also concerned because the replacement tires do not appear to be the same quality as the tires that were originally on my vehicle. I did not authorize the shop to replace my tires with lower quality tires, and I was not given an opportunity to inspect, approve, or discuss the replacement before it was done. I was also made aware that several vehicles were vandalized. This raises concern not only for my vehicle, but also for other customers whose vehicles may have been affected. If multiple vehicles were vandalized, I am concerned that the shop may have failed to properly notify customers, document the incidents, contact the police, preserve evidence, or take reasonable steps to protect vehicles left in their care. In addition to the issues with the receipt, disputed balance, and tire replacement, I reported a new sound coming from my vehicle that was not present when I dropped the vehicle off. The sound appears to be coming from the driver's side/front wheel area and is noticeable while driving, especially when braking. Instead of showing genuine concern or properly checking the vehicle, the repair person dismissed the issue and stated that I should drive it and that the sound may go away. I do not believe this was a safe or professional response. Since the sound was not present before the repairs, and the vehicle had allegedly been vandalized while in the shop's possession, I believe the shop should have taken my concern seriously and inspected the vehicle immediately. Their lack of concern raises safety concerns and makes me question whether the vehicle was returned to me in a safe condition. There were several false or misleading statements made throughout this situation, including the claim that I owed an additional $1,900, the lack of clear information about when the vandalism occurred, and the failure to properly explain why my driver's side front and rear tires were replaced without notifying me first. At this point, I do not feel confident that Simplicity 7 was honest with me, properly documented the damage, communicated important information, protected my vehicle while it was in their possession, or returned my vehicle in a safe condition. I am requesting that the DMV investigate Simplicity 7's business practices, including their handling of cash payments, refusal or delay in providing a proper receipt, the disputed $1,900 balance, the replacement of my driver's side front and rear tires, the alleged vandalism involving my vehicle and other customers' vehicles, and the shop's failure to properly inspect or address the new sound coming from my vehicle after repairs.

Andy and his team has taken care of mulitple cars over the years. Outcome has always been the…read moresame. Amazing work, great turnaround time. Highly recommend