Very friendly reps. Explained what was going to be done. Gave me an update several times. Did a great job fixing my car. I recommend them.

What a great shop. Andy is so thoughtful and detailed and the crew does the best work of any shop I have been to! Keep up the good work!! You guys are excellent!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Thanks!!!!!!!!!! read more

Was recommended by Geico... Was in an accident and told me this was one of their highly service spots. Gave them a shot. At first Carlos was nice, straight forward. Told me everything that needed to be done. Got my paper work and picked up to get my loaner from Enterprise. Good start thus far. Told me my car be done in 19 days. Passed that mark. I gave them a call to see if there is any updates. I wasn't rushing them but just wanted to know the status. Front desk has mentioned he will call me back in 5 mins. Following week. Call me back in an hour. Another week passes. "He'll call you back in 3 mins". More then a month passed... and the guy never calls me. Now most people may have gotten upset or be raging right about now. I knew he was going through some stuff so I thought I'd be patient. I knew they went through some issues with my car and they did their best to resolve it. What they lack is communications with their customers. If it's passed the due date that they scheduled. They should notified their customers and let them know instead of keeping them in the clouds. I ended up spending my work hours dealing also with the loaner and Insurance adjuster because they didn't know how long I'd still needed the car or when my vehicle was fixed. Even when they called me to pick up my own car. I asked how I would return the loaner. They said to just drop it off at their Garage and someone will pick it up and I will receive an email. Instead the weekend passed and Enterprise called me to ask where their car was...Making me once again hunting them down to find where the loaner car went !? Also, they left some sort of grease mark which doesn't seem to want to come off on my panels... Which was a disappointment. Overall, they fixed the car. Just need to work on communications and cleaning up the car... read more

Recently while parking at Target in the Drive Up lane I encountered a fender bender or a bumper dumper rather. GEICO quickly handled the Express Claim and I was familiar with Fronteir as my neighborhood Express Claim Center. I dropped off my car last week and today I picked it back up. FRONTEIR is walking distance from home so I did not have to rent a car with Enterprise. Enterprise is conveniently located across the street and another around the corner from the collision shop. Danielle handled my claim and she took me right away. The Geico adjuster called me immediately and provided the estimate. I'm very satisfied with the beautiful body work they completed. I'm especially happy with how clean my interior is ! I'm a very satisfied customer. No one wants to be reminded of their accident or have to hassled or inconvenienced. Thank You Team at FRONTEIR. read more

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Brought my car here on the direction of my Insurance company. The car was covered under the other person who hit me so they were paid by insurance. The boss who dealt with me was very nice and answered all my questions. He explained the process that would happen with the process. I had to rent a car for 2 weeks. The only downfall was that I was not informed of any updates with the process of having my car repaired and had to call in order to see how far along they were with the on. I picked my car up and it was like brand new. I didn't have to worry about anything in the car because he assured me In the beginning that the car would be secure and...it was. read more

Jim was the point guy and told me everything was going to be OK after my tiny suv was hit. He kept his word and drove it back from NYC all the way to TX without a hitch. 1,560 miles. Job well done guys and gals. You are the best! Thank you! -Aaron read more

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Dropped my car off Thursday to have my bumper repaired and got my car back in 2 business days. Would've got it back faster if it wasn't 4th of July weekend. After seeing their work my car looks like I just got it off the lot. They also washed my car before giving it back to me. Everyone was very professional and friendly. Customer service was top tier. I would definitely recommend coming here to get work done read more

Frontier Collision - Body Shops Near Me - Hempstead, New York

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They are thorough, detailed and courteous. From the office staff to the mechanics, I would highly recommend them.

This business was suggested by my insurance company USAA. It was not a good experience with communication, but one of the owners Robert called to apologize and backed it up with action that made up for the inconvenience, so I had to leave them a positive review . The work was proper. and they washed my car before I picked it up. Good job overall. read more

Five stars for frontier collision in Hempstead. Had a minor accident and went to one place and he wanted to charge me an arm and a leg for something I thought was minor. A family member recommended going to see Benny at frontier collision and I was glad I did. Amazingly friendly and upfront with all the work and his price was much better than the other body shop . Very happy with the work. Dropped off the car Thursday and it was ready last night (Friday ). I couldn't pick it up Saturday and it wasn't an issue for the shop. Quick turn around and great service . Highly recommend this body shop ! read more

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Great shop for your collision repair work. My repair made my car look new. The staff is friendly, professional and knowledgable. A timely repair. Working with Christian, Ingrid, Andy, Dave and Crustal was a real pleasure. read more

I was referred to this shop by a family member. I can honestly tell you that this place is beyond remarkable and they do a FLAWLESS job. Every one of their team and crew is 100% accomodating and friendly, anyone that posts otherwise is lying to you. My car was a 2023, and it came in with damage to the rear. From the mechanics to the prepping to the painting, the car came out better than it went in. Their attention to detail was extraordinary. 100% HIGHLY RECOMMENDED. You won't be disappointed! read more

My car was parked and hit by another vehicle and the front left fender and front bumper was damaged. When I brought my car to Frontier to do the inspection, the staff advised me that it would take about 2-3 days to get the fender and bumper repaired/replaced. I dropped off the vehicle on Tuesday and took a rental car from Enterprise Rent A Car across the street. I waited and waited patiently until Friday (3 days from the day I dropped off my car), then I decided to call them to find out the status. I was told that my vehicle would not be ready until "early next week". I called on Monday afternoon, then I was told that the car would not be ready until mid-week. I called again on Wednesday and the staff advised me that the car would be ready either later in the afternoon or Thursday morning. Finally someone from the office called me at around 4:25 pm on Wednesday and I was told that I would not be able to pick up the car and they would try to get it ready by Thursday morning. Not sure why it took that long to fix my car, but nothing else could be done other than waiting patiently. Thursday was gone by quickly and nobody contacted me at all. At around 2:45 pm, I decided to call to get a status update. The staff told me that my car would be ready by 4:30 PM!!! Oh Yeah! 4:30 pm vs. the "promised" Thursday morning ... We went to pick up the car at around 5:15 pm and the car was ready. The pick up was smooth and easy. We also left the car rental to them and they returned it for us on our behalf. The car was fixed, but it just took much longer than expected and required lots of follow ups. read more

"I would like to acknowledge you "Ben and your business" Frontier Collision for your outstanding dedication to customer service and workmanship "You and staff has always given me exceptional service whenever my vehicles needed repair. Thank you, Danielle from the Manhasset branch and Ingrid from the Hempstead branch for pulling everyone/everything together...they rock.... I want you to know how much I appreciate your mechanic's (MacGyver) attention to detail. My driver seat of my Black beauty Nissan is in great working condition, I am a very happy consumer I will highly recommend Frontier collision to others in the future Satisfied customer, De H read more

Almost forgot to post this review. My Boyfriend was involved in an accident on Westbury Blvd back in December 2021 and my Rogue was towed here. I wasn't aware it was towed to South Franklin and I should've went to get my belongings immediately. These people left my doors unlocked and some of my belongings were stolen. When my boyfriend finally went to get our belongings he realized the doors were unlocked, the glove compartment and arm rest were open. My boyfriends work drill and some work supplies in the car were taken. My $300 pair of glasses, iPhone charger and change in the middle console. Some other things I'm sure were taken but those were the more important ones I could think of. Knowing the surrounding area, I don't understand why they wouldn't have locked my doors. My fault though I should've went and cleaned my car out immediately knowing it was going to be totaled out. O and let me not forget too...when Geico called they apparently had no record of my car being here. Wasn't until my boyfriend got there and spotted it when they realized they did. Honestly my things being taken could've been someone that worked there who knows. What I do know is that they are careless and I would never give them a cent of money or my business! I didn't bother with a police report dealing with other personal matters. Lesson learned though. read more

I went in to get an estimate on my car. No one acknowledged my present. I called prayer to comings in. After the two front people in front finished looking at one another's and I stated my presence one of them got up and walked out the door. I had to ask whether I should follow her. We got to the car she took ONE picture of the front of the car. Then started to walk back to office I had to ask again if I need to go back in with her. And then the bad attitude started I asked about weather the hood could be be fixed The answer was I don't know. I asked if someone that knows can help she got angry and said DO YOU WANT AN ESTIMAT OR YOU WANT TO LEAVE. So I left never to return. read more

Dealt with Danielle and she was alright but was in sure why she was not wearing a mask while the sign in the front stated to wear a mask! Otherwise the service was communicated but the time period for a new bumper and headlight took 5 days. I was satisfied with the work they did on my car. read more

Today I had the opportunity to visit this establishment for an insurance photo inspection, unfortunately I was initially attended by Danielle who apparently was in a bad mood as the customer service she provided was far from desirable. I was then attended by INGRID who was super attentive and friendly in solving everything related to my car. I give her five stars for the service I received. That said, Ingrid, Thank you very much for your attention and professionalism. As for Danielle, I think she would benefit from a courtesy class to polish up her customer service experience. read more

Frontier is the best! They are excellent at what they do. They take away a lot of the stress from the aftermath of your accident. They go above and beyond when it comes to customer service. The office staff handle themselves with the utmost professionalism. Rachel will quickly put together all the relevant paperwork and log your car in and call a rental car to come pick you up if necesarry. Ben is very experienced and will immediately be able to tell you which repairs your car needs and expedite the part ordering process. If you have any questions he has the ability to answer them effortlessly. You can tell he has been in this line of work for a very long time. When it comes to the actual repairs they have a speedy turnaround time and your car will look brand new when you get it back. I am not even kidding, it will look like you just drove it off the lot. They stay in touch with you constantly throughout the entire process so that you know what is being done and exactly how long it will take to repair. They also take the weight off your shoulders when it comes to dealing with the insurance company. They will send them the estimate and deal with them directly so that you don't have to be the middle man. If you ever get into an accident rest assured that if your car is in their hands you will quickly put your accident behind you and be back on the road with your car in no time. I highly recommend this shop! read more

Frontier Collision - Body Shops Near Me - Hempstead, New York

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This review is based on the customer service and the people that work there as I never had any work done here. Anyway needless to say my visit here was bittersweet. My car had gotten stolen BUT it was recovered. The Hempstead police recovered it and had it towed here over a holiday weekend(memorial day). From the moment we walked in here we were treated SOO nicely. Obviously tensions were high being this was my car that was stolen BUT everyone here put me at ease and made me feel comfortable that everything was going to end up okay...and with their help everything DID turn out okay. The impound fee wasn't too outrageous. I've heard of horror stories where people have had to pay thousands of dollars in impound fees..but not me. A couple hundred dollars later and my stolen car was now mine again. I also left with all the necessary forms to submit to my insurance company. Definitely will be coming back here if my car needs work done, half of the battle with auto shops is the people that work there and Frontier obviously does NOT have that problem. Both the mechanics and people at the front desk are angels. read more

Frontier is by far one of the best body shops out there. I recently was in an accident in New Jersey and had my car towed to Hempstead, NY for the repair. The whole team at Frontier Collision--Ingrid, Andy, every single mechanic and not to mention Bobby are outstanding. They are attentive to details, patient, honest, and unbelievably professional. My insurance company thought sending a car across state lines was insane, but I've worked with this shop before and you can NEVER tell where the damage was because the body work is unreal. Bobby went above and beyond to work with my insurance company for the repairs. He's a stand up guy! I HIGHLY recommend this shop to anyone in the tri-state area. You will not be disappointed. They're simply the best! read more

This is the best place to go if you want your car to look brand new again. I love this place. They do an excellent job and they are very reliable. The owners really care about your car and make every effort to get you back on the road fast. I have never been disappointed. They are just great. read more

My F150 is a 2017 walked out of work and found in the parking lot some one gave me mltiple dins with there door. Was upset so stopped on my way home at Aes Of Dents.....He has previously fixed my Lexus and Prius and had amazing results. Well no let down again, came back in a bit and he worked his magic.....wouldn't be able to tell that he even did anything except the original fellow who cause the problem made a tiny chip which i will touch up and it will be totally invisible. This young man knows his trade read more

This review is long overdue. In December 2016 while driving home from work one night I was heading west bound on the LIE right around the "North Hills" exit. I was in the middle lane and the SUV passing me was in the left. I felt a bang and almost lost control of my car. The SUV side swiped my new Nissan Altima SL. I was bummed out and during the next few days the hunt was on for a body shop that I could trust. I called several in Brooklyn where I live and my perception was that all they wanted was my money and they were looking to maximize their profits from the deal and the insurance and whatever else there was. I could not find a collision shop that I felt I could trust. So, while rummaging through my glove compartment I noticed an insurance wallet given as a promo item from this place called Frontier Auto Collision on Franklin Avenue in Hempstead, NY. I took a shot and voila! I got Bobby one of the partners on the phone he calmly and thoroughly explained my options (OVER THE PHONE) everyone one wanted me to bring the car in so they could "Close" the deal if you will. After informing him that I lived in Brooklyn but worked in Long Island he said, that if I have the time to stop by so he could look at it and give me an estimate. Made sense, no pressure I am liking this guy. So, I stop in one day and Ben, Bobby's partner enters the picture. Ben is like a guy that just makes you feel comfortable very soft sales style, he told me what would be involved his staff set up the rental and I decided to trust Frontier with my car. This was by far the best decision I could have made. They repaired my car to looking like when I drove it off of the showroom. The car was cleaner than when I left it for them and them (the whole staff) made me feel welcome and special. He explained the whole process and I just felt more comfortable than before. This place is a rare find, but I will say that it is the people that make it work. They are very successful not only because of the excellent hard work but because of Bens and Bobby's leadership. If you are looking for a top notch classy auto body collision shop this is the place. Look no further bring your car truck or SUV in at once. You WILL NOT regret it. This place is AMAZING. I can only do five stars they deserve 10 read more

They are crooks!!!! If are in an accident, dont let you insurance company tow your car here. Once they get you car, and you don't want it repaired here, they will hand you an outrageous bill and want cash!!!! read more

Frontier Collision is a CLASS ACT from start to finish. They do an Amazingly PERFECT A++++ auto body. I can not say enough about the quality, service, price, turnaround, and outcome. It was quick and simple to drop off- they put you in a enterprise rent a car straightaway while they work with the appraiser to figure out the pricing with almost no involvement from me. No need to go all over the place- just give these auto body magicians your keys and sit back and relax. My car was returned showroom new with a awesome full on shine. The paint matched flawlessly and the lines on the places that were replaced were dead-on like new. They even took care of a minor dings I had which was not covered. Their customer service are the pros pro so professional and beyond helpful. It was returned in a short week cleaned inside and out. I did not at all expect it to look so fabulous. The car was garage kept while repaired. I would highly recommend to anyone! Thanks for doing such an Amazing job Frontier Collision!! read more

Frontier Collision - Body Shops Near Me - Hempstead, New York

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I had a bad experience with another repair shop and the car was not done correctly. However, I was referred to Frontier Collisions and Ben and Joe were both great to work with. They were very patient & accommodating. Ben made sure the car was perfect and done correctly. Ben is very honest and will make sure you leave happy. The turn around time is very fast and the car is cleaned upon pick up. I highly recommend this shop! read more

Amazing place everyone here is so helpful Ben is the owner and will work with you to help you with whatever you need done for your car. This is somewhere I come even if it's just something simply I need done to the car myself. Joe is also amazing and takes care of your car and keeping you informed! read more

Ben and Joe and all his staff were a pleasure to deal with. Though, the vehicle was totaled and they didn't actually fix anything. Just by my experience with them, I think if they did. It would be a professional of a job as they were. read more

Frontier Collision - Body Shops Near Me - Hempstead, New York

Pretty darn easy process here ... needed a large scratch and a couple dings taken care of on a car late in its lease ... a day's work and it was done! Good, efficient office group, too. You need to go nowhere else. I would recommend Frontier and owner Ben to anyone ... from the small job that I had to the more complicated collision work that will probably involve your insurance company. Saw other satisfied customers during my short time there. Easy to get to on Hempstead's Franklin Avenue "auto row" and adjacent to the Long Island Rail Road if that's what you need. read more

I have a very old car I needed repaired after an accident. They have been in the neighborhood for many years and worked with me so I could repair my car and get in on the road for work. I was very happy with the work I received and everyone who works there is very nice. I would return here with future major issues no question. read more

Labor Day weekend (Saturday) 2015, Unfortunately I was involved in a car accident, some injuries and a lot of damage to the vehicle. I called Frontier Collision within 10 minutes Ben the owner returned my call... first thing he asked "are you ok" it was very reassuring to hear that, he then told me that he would take care of everything.. he then dispatched the tow truck right away... had his assistant take me home... Ironically I had met Ben approx. 1 year earlier right in front of his shop when someone rear ended me. At that time "not once" did he say "oh leave your car here in my shop, also back then he tried to assist me in any way he could just like he does currently with everyone he comes in contact with.. Following the rear end accident I took my vehicle to a "body shop" that I had previously taken my vehicle in for repairs.. Fast forward... I was not completely satisfied with the repairs from that " body shop" ie: bumper cover not lining up, paint not matching, leaking window and the list goes on... After the Labor Day weekend accident I decided to call Frontier Collision because Ben had been very "nice" and helpful to me without any obligation after the rear end accident. The repairs to my car by Frontier Collision, were done promptly and to my satisfaction.. Ben never offered anything in return for me to have my car repaired at his shop.. he was always upfront with me unlike other body shops that I have dealt with in the past. It was a pleasure to do business with Frontier Collision and everyone that I dealt with... Furthermore: Enterprise car rental on site was very helpful for the time my car was being repaired.. Compliments to Bobby, Ingrid, Rachel, Jerry, Joe, Rodolfo, Mario, " Macho" for top notch customer service ( my apologies if I omitted anyone) I would like to end my review by saying that I have made a " Lifetime friend in Ben and the rest of the staff at Frontier Collision. read more

When you have a car accident people often say "well at least no one got hurt" and of course that's important but let's all be honest it's usually such a frustrating experience post accident that getting your car fixed becomes the second nightmare! NOT if you are lucky/smart enough to deal with Frontier Collision in Hempstead/Garden City. Ben and his team were so unbelievably professional and reliable from start to finish I couldn't be happier and more satisfied. My car looks better than the day I bought it! Thank you so much. Do not hesitate to know Frontier will do the best job in the Industry! ! read more

They evaluated my damage quickly, were clear as to what needed to be fixed. They repaired my car promptly and kept me appraised of what was going on. They did not treat me like a girl. I really appreciated their professionalism. read more

Frontier Collision never disappoints! Their staff is always friendly and helpful and ensures that the best work be done in an efficient manner. Whenever my car needs anything I always bring it to Ben and his staff because I know there is nobody better whether it is a small job like an oil change, to new tires, or a bigger job like new engine parts. Their office and the way in which they conduct themselves is professional and they always do exceptional work! Have no fear, Ben and his team are here! read more

This is one of the best auto body shops around! The very same day a car hit me in the morning before noon my car was in their shop and I was in a rental. They fixed the damage on my car in a few days and made sure everything was polished inside and out! The people who work there are very cordial and nice. They even delivered my car to my house when it was done! I will definitely use them again if I have to! read more

I was rear-ended on the LIE, and Geico recommended that I get my repair work done at their Xpress auto shop, Frontier Collision Ltd. I brought my car here not knowing what to expect. Joe and the team did a outstanding job in making this stressful incident an ease. Geico paid Frontier Collision directly, and I was set up with a rental car at that location. The Geico adjuster gave me an estimate the same day after the staff at Frontier Collision removed the bumper to observe the extent of the damage. The repair was done professionally and quickly with all OEM parts. I dropped off my vehicle on Saturday, April 16th and picked up my vehicle today, April 20th. I am thankful for the timeliness of this repair as well as the quality of the workmanship displayed. read more

Frontier Collision - Like new bumper - Body Shops Near Me - Hempstead, New York

I had a wonderful experience with this company! I got into an accident in on Peninsula Blvd in Hempstead about 2 weeks ago. I was fine but my poor Lexus was really in bad shape. I was hit head on by a stupid teenager TEXTING! He crunched the whole front of my baby. both sides of the front, the hood, the whole front-end! So I looked up nearby auto body shops as we were filling out the accident report with the police and it turned out Frontier was under a mile away. I called them and spoke to a very nice guy (Ben) he was very calming and he told me everything would be ok, he will take care of everything (and he did!). Within 5 minutes a tow truck was there to take my car. The very nice driver told me to ride with him back to the shop so they can get me on my way. The tow truck was very clean and the driver had a very clean cut appearance which was very comforting and made me feel safe. When I got to the shop Ben came out to walk me in, he asked me what I liked from Starbucks and had someone go pick it up for me. We sat down and Ben explained everything to me. He had the girl in front work on my paperwork and the insurance.The next thing I knew a man from Enterprise walked in asking for me by name! We finished up the paperwork (which really took no time at all) all the while Ben slowly went over the entire process in very simple yet detailed terms. I got in the car with the car rental man, went about a block away and within 5 minutes I was in a cute little rental car driving home! Three days later The girl (I'm so sorry I forget her name, but she was a doll) called my cell to tell me my car was ready! I told her I'd have to pick it up on Friday which was 2 days away because I live and work in Port Jefferson. She told me "not to worry where do I work?" So she had the car rental guy drop off my car and pick up the rental! My Lexus was PERFECT! Just like it never happened! it even looked better then before, it didn't have a ding or a scratch on it. My car literally looked brand new and I'm not exaggerating! I have never been in an accident before and I have never dealt with an auto body shop before. But what prompted me to write this is this company Frontier Auto Collision really went above and beyond, Never have I been so taken care of from ANY service! The professionalism of this company was absolutely wonderful! what started as a horrific day, being in an accident, my car getting destroyed, etc. Then I call this Frontier by freak luck and they really made a terrible situation much better. Every company providing a service should learn something from them. I never write reviews EVER but they really deserve it, great job! and thanks again Ben and the team at Frontier Collision. Very Truly, Amanda read more

Excellent service!!!!!!. They came thru a referral from my sister who was also very satisfied with the work done to her Honda Accord. I am very pleased with the results. My car looks brand new, like when I got it off the lot. Ben was true to his word. He made sure the work was done on time and professionally. I would highly recommend this shop. read more

Tow truck driver was great.but rest of experience was not so good.car was junked after i was told it wouldnt be untill they got the title.car was junked anyway and i was never called about it. read more