All I wanted to do was change two five dollar bills into ten one dollar bills. I was asked, "Do you…read morehave an account here?" "No." "We can only do that for our customers." I drove further on Olive and USBank did the simple transaction with no questions or exclusive membership required. Moral of the story: If I ever want to change banks I know where I am NOT taking my wealth management account...

I've been banking here for quite a while and I appreciate the good service. My issue is that it is…read more2024. I would like to use my debit card in my Apple wallet, but for some reason Royal Banks does not offer that service.

I have had my debit card information stolen like 8 times with this institution . I have had it…read morestolen after using it twice. I feel like it's something on the inside at this point. I had been using the lock on the card but It's always a problem with accessing it. The system is down way too much for my comfort recently. It's horrible not being able to access your money! If it isn't locked then my account is getting hacked but if it's locked there is no guarantee I can unlock it when I need it. So unreliable. They need to increase their security measures and improve their tech!

This is an excellent bank. This review will probably be a biased opinion as I have used them for…read moreyears. Regardless, it comes down to this particular location amongst all the other locations. This location has the friendliest and most helpful staff. They are very informative, and quick at handling your financial needs. It's just nice to have a bank they can also be like your local bar, kind of like your local Cheers hey, because everybody knows your name. I've found that I prefer a credit union over any other regular bank and this one takes the cake. Also, on a side note this credit union creates ATM / debit cards for you on the spot and you can have them custom themed.... just something a little cool.

Walked in and got helped immediately. Discussed checking accounts and possible loans. I was helped…read moremore than I expected.

I've been with this credit union for 10+ years now before they were Altru. It has unfortunately…read moregone to crap. The personal touch that was there is no longer present. They don't care if you're money gets taken by a scammer and they don't do anything about retaining their customers. All they care about is making sure you make your payments for any loans you have with them. I wouldn't recommend this credit union to anybody I know or hate. Please take your business elsewhere before you get treated the way I did. Very disappointed and have nothing positive to say.

Whatever happened to Bank Of America Service! Their new policy or process is not customer friendly…read moreif anything, the employees even look unhappy! This isn't the employees fault it's corporate. Corporate needs to reevaluate their customer service policy and get back to servicing customers! It seems like they're stuck in Covid mode!

Tuesday 9/13 I had a nightmare day. I lost my wallet which obviously contained credit cards and my…read moredrivers license but also it was a large wallet that had my checkbook in it. The Bank of America 800 number was one of my first calls and the customer service guy cancelled my debit card and asked if I had a passport to which I replied yes. He said take your passport into your nearest branch and they'll get your account closed and a new one opened so that there's no issue with the lost checks. Great, sounds like a plan. I walked into this branch at 2:35pm. The greeter apologized that the banker was with someone else. He directed me to the more comfortable seats and said he'd be right with me. The banker's name was Martin. He came over at 2:38 and said he's ready for me and apologized for my wait. I got the old account closed and the new one opened. He ordered me a new debit card, new checks, and issued a temporary card to use until the new one came. He told me how to activate the temporary card on my way out of the bank. I was there about 20 minutes. The entire time I was there I heard pleasant conversation between the greeter and the tellers. You could tell it was a happy work environment. This experience is so vastly different than the experience I had at the Creve Coeur branch less than one hour earlier and I so appreciated their help and being there. The Creve Coeur branch should take lessons from these people.

I was at the West Community Credit Union in O'Fallon on Saturday. I brought in a ton of pennies to…read morebe counted, Brandon and Jaley went over and above to help me cash those in. They were very helpful despite being very busy with other customers. It was much appreciated.

Phone number on website doesn't work. Online banking is confusing. Does not work well with 3rd…read moreparty applications like QuickBooks and Plaid. Go to another bank!