Worst customer service. Incompetence at its finest. Choose a different branch if you want accurate…read moreinformation.

walked in this time. no lines and 3 tellers. the girl I got was also working the car people in the…read moreback which is a major bummer. overall this branch is getting letter at serving people but still has work to do. the door greeter that doesn't really help can be used in a much better manner. but I'm sure the way most businesses work on sure its a shared job that everyone takes turns doing.

I came in here right before closing time. Entire staff was super friendly even though they were…read moregetting ready to close they were still super patient and accommodating. I personally do not bank here. I was just here cashing a check however I highly recommend this location due to the incredible service. Branch was so clean and well organized and I loved that they had a greeter!

Won't return phone calls. Horrible service. I have never before had a bank this difficult to work…read morewith. Go elsewhere!

I have had a series of unprofessional and lousy experiences with this branch. My latest problem is…read moreI just deposited a check for $550 and my receipt is for $500. The teller admitted a mistake but is unable to give me a proper receipt. This is another item of a list of issues I have had over the past couple of years.

DO NOT BANK HERE!!!! My deposited almost $500 into an atm…read moreon Saturday, atm glitched out and ate my money, i didn't get it back and it never went into my account. I went into the West Clay branch on Monday, i was told that the money should be in my account by the end of the day. it wasn't. Went back on Wednesday, told the same thing. still don't have my money. Now it's Friday and i went in and i was told it could take up to ten days to get my money back. This is my rent. Now i cannot pay my rent and im screwed. As soon as i get my money back im cutting all ties with US Bank. 0/10 dont recommend unless you want your money stolen.

Five or six months ago, I had my reasons for helping my family out to find a bank here and in…read moreSouthern California. After my mom was out of commission due to her triple overdosed or triple OD'd, fainted and passed out on me when her ulcer ruptured when she spouted and coughing blood right in front of me. I'd dialed 911 to save her life. I believed that U.S. Bank is going to get me and my family to California... whatever it takes.

I have been a member of Gateway Metro Federal Credit Union for 25 years. I recently went to a car…read moredealership to purchase a new car and they use fccu which I was all for because I prefer Credit Unions over banks. It's only been 3 months I've had to make a few phone calls anytime during the week any day of the week minimum hold time is 45 minutes. The worst customer service I have ever experienced. I don't know if this Credit Union is too big for its britches but they need to get more help. No one should have to hold that long to ask a question about their loan or anything else for that matter . Refinancing my loan with my credit union which is what I should have done in the first place so very sad!

There are very helpful and pleasant staff at First Community Credit Union in St Peters. I highly…read morerecommend First Community Credit Union.

Errors in crediting my two mortgage payments and absolutely refuses to take accountability for…read moretheir gross incompetency based upon my opinion.

This bank is a joke, do NOT use them for your mortgage lender. they will cheat you, they have no…read moreclue what they are doing. they collect the wrong amount of escrow. they send your statement for the month that has one amount, the online account has another amount, and an email has yet another amount. they try to make you pay more on insurance, when you already paid in full for a year. they want 500.00 to close escrow so you can do it yourself and avoid all their mistakes. Absolute worst bank I have ever used, and now stuck for years. Everyone you talk to has something else different to say, most are clueless. It take months to straighten out their mistakes. The most stressful thing ever when I am busy with other things and have to deal with calling them 2-3 times a week. they will rip you off if you want to make any changes to your account. Never had a bank so dishonest as this one. STAY AWAY!!

Correction: Coffee not available due to COVID, but I'm hoping if life ever gets back to the way it…read morewas, we'll get our coffee back.

Horrible customer service, employees and management would rather stand around and gossip as…read more opposed to helping customers.