I have had my debit card information stolen like 8 times with this institution . I have had it…read morestolen after using it twice. I feel like it's something on the inside at this point. I had been using the lock on the card but It's always a problem with accessing it. The system is down way too much for my comfort recently. It's horrible not being able to access your money! If it isn't locked then my account is getting hacked but if it's locked there is no guarantee I can unlock it when I need it. So unreliable. They need to increase their security measures and improve their tech!

This is an excellent bank. This review will probably be a biased opinion as I have used them for…read moreyears. Regardless, it comes down to this particular location amongst all the other locations. This location has the friendliest and most helpful staff. They are very informative, and quick at handling your financial needs. It's just nice to have a bank they can also be like your local bar, kind of like your local Cheers hey, because everybody knows your name. I've found that I prefer a credit union over any other regular bank and this one takes the cake. Also, on a side note this credit union creates ATM / debit cards for you on the spot and you can have them custom themed.... just something a little cool.

Overall a nice bank. Ken is super friendly…read more The drive thru tellers though are not very friendly. They've always acted like they couldn't care less about being there. I don't think I've ever seen them smile. One of the girls turned away our car payment in the drive thru because I didn't have the account number handy. I asked if she could just search our name and her response was "idk id have to confirm that with my manager and they aren't here so you'll need to come back". We've had 0 problems with loans or payments and Ken being friendly and easy to work with gives it 3 stars for me. The rest of the staff really lacks any appeal though. We don't use this bank for anything else because of the staff.

Great bank. Very polite bunch always smiling. Until I knock on the door as the are closing. And ask…read morethem to let me in lol. They always smile and let me in. Only bank I have ever used that will open the doors if your a few minutes late. Great people. I have only been late a handful of times.

This is the perfect example of a local bank that treats its customers right. The management team…read moreis amazing and the tellers are always friendly and welcoming. I enjoy working with this bank, and taking my clients to them. Keep up the good work Central Bank !

Opened a bank account at this location with Sionela. What a horrible experience. My debit cards…read morewere NEVER ordered. I waited and waited with a repeated promise that they were on their way. After a month, I was finally told that she had forgot to order them. Overall just horrid customer service!

CNB Florissant is a wonderful old-fashioned bank with all the things we always took for granted -…read morefriendly employees, tellers, banking assistants, coffee, popcorn, drive-through, ATM, and almost no waiting!! And also the BEST CD interest rates! And they do post their CD rates on their website.

Service was friendly but their policies are not. They don't publish their interest rates on the…read morewebsite. You have to request them. They also have a horrible death policy. They force you to remove an account holder or close an account only 6 months after someone passes. This is ridiculous. Affairs are rarely wrapped up within six months. This policy put me in a very difficult situation where I almost lost a lot of money.

My husband and myself absolutely love this branch. We do majority of our banking here. The staff…read moreis friendly and very helpful. One of our favorite staff members is Mrs.Tamara. She goes above and beyond to help us. Whether it's establishing a new business account or simply notarizing documents she's always ready to assist.

I have been a customer of Lindell Bank when it was under prior ownership as First Illinois Bank…read more That was over 15 years ago. Even though there aren't many locations in the Metro East, I still conduct business with them due to the "home town" bank relationship lacking with the bigger banks. The flip side-since there aren't many locations, the level of convenience isn't there unfortunately. There isn't a 24 hour customer service line for assistance. I am a long standing customer and for the foreseeable future, will continue to be because of the personalized service provided. The customer service representatives know me by name; I know them by name and I am treated like a family member at Lindell Bank.

I am writing this review to share a very serious and disappointing experience I had with County…read moreCredit Union, specifically with branch manager Carlton Aldridge. I was a loyal customer for more than two years and had two direct deposits going into my account. I trusted this institution to handle my finances responsibly, but the way my account was handled caused real financial and emotional harm to my family. My account was repeatedly restricted and interfered with without proper explanation. One of the most serious incidents happened when I had to travel to Dallas for a family medical emergency while traveling with my newborn twins, who were only about four months old. Before leaving, I went to the branch and spoke directly with Carlton and told him I would need access to $10,000 from my own account. He told me the bank could only release about $3,000 per day and referred me to a shared branch to withdraw additional funds. I followed his instructions and was able to withdraw $5,000 that same day. When I arrived in Dallas and attempted to access the remaining funds through another shared branch, I was told my account was not showing properly and that I needed to contact my home branch. I called and specifically asked to speak with Carlton because I was told he was the only person who could fix the issue. I was placed on hold for nearly an hour while traveling with two infants. After calling and emailing multiple times, he finally answered and raised his voice at me instead of helping. He told me my account was under review for "fraudulent activity," but refused to explain what the alleged activity was. This was my only bank account at the time. I had no access to my money and had to borrow money from a friend just to get through that week. When I returned to St. Louis, I asked to speak with his supervisor, who I was told was the CEO. After reviewing the situation, the CEO informed me that the issue was actually related to my identification showing Texas and that it was a mistake. He apologized and admitted there had been an error. This directly contradicted what I had been told about a fraud investigation. The bank already knew I had moved from Texas to Missouri. The second major issue, which is still unresolved, involves my auto loan. I fully paid off my Mercedes-Benz vehicle loan through County Credit Union. Despite several emails and requests to Carlton, the loan has never been properly reported as paid to the credit bureaus. Under the Fair Credit Reporting Act (15 U.S.C. §1681s-2), lenders that furnish information to credit bureaus are required to ensure the information they report is accurate and to correct or update inaccurate or incomplete information after being notified. My paid-off loan has still not been corrected. Another repeated problem was constant and unexplained card declines. I would be at a gas station trying to buy fuel and my card would suddenly be declined. When I called the branch, if Carlton recognized it was me, I was often told he was unavailable. When I went into the branch in person, he would be sitting there and still treat me with an attitude and lack of professionalism. I repeatedly asked him to stop interfering with my account. I have a wife and children, and in case of an emergency I must be able to rely on my bank and access my own money. I also want to clearly state that I felt discriminated against. As a Black customer, I noticed a repeated pattern in how I was spoken to, how quickly restrictions were placed on my account, and how dismissive and aggressive the communication toward me was. I cannot say what was in his mind, but based on repeated interactions over time, I genuinely felt I was treated differently and unfairly. Later, I lost my job and was involved in a car accident. I took out a $7,000 loan with County Credit Union, paid $3,000, and had about $4,000 remaining. I explained that I was dealing with job loss and started driving Uber, and I made partial payments while trying to recover financially. Instead of working with me, my account was again restricted and eventually closed. The remaining balance was reported as late to the credit bureaus, while my fully paid auto loan was still never reported as paid. It is extremely troubling that negative information was reported, but accurate and positive information was ignored. I was also told by a former teller that Carlton regularly spoke to staff in a disrespectful manner and that the branch had frequent employee turnover. This experience caused unnecessary stress, financial harm, and emotional distress to my family, especially during a medical and family emergency involving my children. Based on my experience, I cannot recommend County Credit Union and strongly encourage others to proceed with caution.

Great experience! The staff are always courteous and professional. As a member since 1991, I've…read morenever had a negative experience.

This location is right off the road by the Hilton Frontenac and this is my husband's local bank…read morethat he's been using for decades and he's extremely loyal to it (even though we live in Virginia now). They're very good to him and always have good customer service, refund his fees for ATMs outside the network (which is everywhere in VA). This past weekend, we were in town visiting family and stopped by this brach about 15 minutes before closing to pick up a debit card my husband had called ahead to have made and ready for him. We went through the drive-through and they were very, very nice. Excellent customer service.