Reading the reviews on NextDoor led me to Central Bank in Wildwood, MO. Met with Jacob Hendrickson…read morethe Assistant Branch Manager who spent all the time necessary to open checking and savings accounts for my wife and myself. He was patient, courteous, knowledgeable, and the type of person you'd want to welcome in your home. He spent nearly 2-1/2 hours with us going over all the benefits of the programs available and I could not wait to get home to withdraw all monies and cease all operations with Bank of America. Central Bank should be thankful for the service Jacob offered because you just don't find that level of service anywhere. We are so happy with our new bank and could not be more pleased to have met a true professional, Jacob. If you are not happy with your bank, go see Jacob and you will be happy you did so. After 22 years with BofA, they never offered me the service Jacob did nor were they as kind or considerate of my needs as Jacob.

Nice little bank branch conveniently located for me in Wildwood. They have safety deposit boxes…read more We've used it for many years for safety deposit box, CD's checking, savings and ATM. Located next to Dr. Buehler, finest Vet in town And Pet Clips.

Excellent service. Staff friendly, knowledgeable and ready & willing to help. Graded appropriately,…read moreand in a timely manner. Very pleasant on their faces. Thanked me for coming in..

I went into this credit union on a busy weekend and was quickly greeted and assisted. To say I had…read morea million and a half questions is saying it lightly. However, the assistant manager and the personal banker I dealt with were highly professional and answered all of my questions. I also had a toddler with me who they both helped keep entertained and I reviewed my options and made the best decisions for my family. I am so happy I took the plunge and made the switch. Couldn't ask for better customer service. Best banking experience ever!!!

Friendly staff. Never too busy. Consistent customer service. And they have free fresh popcorn!read more

The biggest joke of a branch of ever visited. The staff is…read morecondescending, and too busy playing games with customers personal information and laughing about it in the background rather than actually trying to help customers. I would never step into that location again after wasting two hours of my time to accomplish absolutely nothing. Went to the Des Peres Location instead. Day and Night difference in service. They got me taken care of in less than 5 mins with my problem resolved. This might be a joke to FC staff in Ellisville, but this is my livelihood and you guys should be ashamed of yourself and the service you provide. Can't ask management for help because they're the worst offenders. The Assistant Manager, Angela White, just to be spiteful purposely sabotage and submitted the wrong documents. While having the correct and full information in her email the whole time. Once my loan is paid off, I will never do business with first community credit union again based on this interaction.

I've been to this Bank of America many times but today was the first time I have been inside the…read morebank. I thought, with Covid, only drive thrus were open. At this location the drive thru was closed and you could only make a deposit inside. I had something to deposit that I could not do with a mobile deposit. There was only one teller and there were 3 people ahead of me. It took longer than I would have liked but it got done.

Nationwide, Bank of America used to be halfway decent about 20 years ago. "Halfway decent" isn't…read moreparticularly good. Now, nationwide they are piss poor, and this location is a good example of that. Regarding many services, if you go into one of their locations for help, they make you instead call some number for customer service. Then for basic banking services, some days that they are open, they don't even have a teller working. But they have a goofy employee in the lobby to give you an insincere, empty greeting and tell you there's nothing they can do for you. What's the problem? They're understaffed because the good employees realize it's a crappy place to work, so they've gone elsewhere. (My wife and I have talked about the good employees of years past there who have left.). They can't handle credit card, ATM card or teller services, so the vast majority of banking transactions can't be handled by them. They don't deserve to handle your financial assets or mine.

Great Customer Service, their staff is knowledgeable and friendly. We recently had an issue on one…read moreour debit card where they were able to drain both our savings and checking account. They were quick to get the card cancel and and temporarily replaced our money, while our case was investigated. After they investigated we received a letter telling us our case was closed. We were able to get a new card the next day by going to another location that was closer to the area we would be at following a funeral. They have helped us with our car loans and Mortgage. I would recommend Vantage Credit Union for all your banking needs. NancyJ

So I use to bank at the location in Des Peres, well because it was centrally located to work and…read moreschool and everywhere in between. I was so sad to see it close, but then came across this location. This is a nice location with very nice staff. Everyone is so friendly and can really answer your questions. It is one of the older branches, so you get face to face interaction and not over a video screen, which I enjoy! Kohls and Home Depot are on the same road, and is it not too far from the Ellisville Ball Fields. I think I may enjoy this location and then make a shopping trip!!!

Whatever happened to Bank Of America Service! Their new policy or process is not customer friendly…read moreif anything, the employees even look unhappy! This isn't the employees fault it's corporate. Corporate needs to reevaluate their customer service policy and get back to servicing customers! It seems like they're stuck in Covid mode!

Tuesday 9/13 I had a nightmare day. I lost my wallet which obviously contained credit cards and my…read moredrivers license but also it was a large wallet that had my checkbook in it. The Bank of America 800 number was one of my first calls and the customer service guy cancelled my debit card and asked if I had a passport to which I replied yes. He said take your passport into your nearest branch and they'll get your account closed and a new one opened so that there's no issue with the lost checks. Great, sounds like a plan. I walked into this branch at 2:35pm. The greeter apologized that the banker was with someone else. He directed me to the more comfortable seats and said he'd be right with me. The banker's name was Martin. He came over at 2:38 and said he's ready for me and apologized for my wait. I got the old account closed and the new one opened. He ordered me a new debit card, new checks, and issued a temporary card to use until the new one came. He told me how to activate the temporary card on my way out of the bank. I was there about 20 minutes. The entire time I was there I heard pleasant conversation between the greeter and the tellers. You could tell it was a happy work environment. This experience is so vastly different than the experience I had at the Creve Coeur branch less than one hour earlier and I so appreciated their help and being there. The Creve Coeur branch should take lessons from these people.

I thought I would write a review because of the prior reviews. Where I bank is very important to…read moreme. When I moved here I continued to bank in Iowa for 3 years before I finally opened an account here because "My Bank" isn't something I like to change. I walked into a couple different banks before selecting this one. I walk in and honestly interview them in my kind of way. This was the only bank that made me feel like I was at "My Bank". I will give a special thanks to Sheila and Heather. They made the transition very easy. I will also say that I am a face to face customer. I refuse to go through the drive through. I always walk in and do my business face to face. I haven't had any bad experiences there and I specifically like working with one teller that always calls me by name before I even walk up to the counter. (I wish I could remember her name, I'm very bad about that) I've had a couple issues with some bank charges and one call to Sheila and they have been taken care of.

I went to this branch due to the extremely poor service at the Washington Mo branch, turns out it…read moreis possible to be worse the Washington. In this case the young man that attempted to assist us was rude from the beginning. Body language indicted we were intruding on his otherwise carefree day. He treated our questions and documents with distain and I am surprised, being in banking myself for 17 years, that US Bank does not seem to wish to differentiate themselves by innovative products, enticing interested rates, or by training their employees that customers are required if they intend to stay in business. With the regulatory pressure eliminating true service innovation and product ingenuity from the marketplace, you would think it would be a great opportunity to do the one thing the government has not been able to identify let alone practice, Customer Service. I cant close my accounts with US Bank fast enough.