I live in Benson and try very hard to communicate with the Sierra Vista branch exclusively. The SV…read morebranch is what gave this review 3 's. I understand that this is a credit union and not a bank. So, I am fine with the Benson branch closed on the weekend. I take exception with ASCU's policies regarding freezing accounts without notification. I have been stuck in Nevada, traveling by car on the WEEKEND, only to find that my account was frozen. Why? Well, they weren't sure if it was me traveling. So, they froze my card and I did not have enough cash to get home. Yes, I did have a credit card but I hadn't used it in years. This has happened a few times since, but I am now prepared. And so, once again, I have an issue with them. I was two days late paying a loan. I thought that I paid it with the app earlier this week. Apparently, when you are late paying a loan, they freeze your account. This includes the ability to pay said loan. Yes, this is mostly my fault this time. But, I sit there looking at the $$$ in my account, that I cannot touch, and it is so, so, frustrating. I have tried to change banks, but they filed some sort of claim against me...overdraft when my dad died..... and because of this I cannot open another account for 5 years.

Great Service, Friendly Staff. Recently dropped by for some…read moreShared Branch Banking, as I needed to make a deposit, and was out of town. I found the Staff to be friendly, and very helpful, even though I was not a member of their Credit Union. Highly Recommend as I was impressed with their courtesy and professionslism.

I always get friendly service with a smile from all of the people at Western Bank…read more I feel this sums up my opinion but yelp won't post it unless I have 85 characters so here you go

From the owner: Since its inception in 1907, Western Bank's mission has been to serve the…read morebanking needs of Southwestern New Mexico and Southeastern Arizona with a focus on the backbone of our communities, individuals, and locally owned businesses. We now have 4 branches in the region; Lordsburg and Silver City NM, and Willcox and Bisbee AZ.

Very nice the teller was very helpful. Went to pay my bill fot Hughes. Which she help me out with…read moreit that's time to go is before lunch or after there was no line

From the owner: We specialize in financial wellness for all individuals in our local communities with competitive…read morebanking services. Unlike banks who make money only for their shareholders, we are not-for-profit. Therefore we can be very competitive with our loan rates and other products. This keeps more money in your pocket everyday. We strive to help our members financially thrive. We offer personal and business checking and savings accounts, auto loans, home loans, HELOCs, business and commercial loans, rewards credit cards and low rate credit cards, IRAs, Money Market Accounts, and Term Share Certificates. We also give back to our local communities through charitable donations and volunteer work. By lending a hand, we can lift the whole community. Compliance Note: We cannot discuss accounts, error disputes, billing error disputes, or credit report disputes on public platforms. Please contact us directly to discuss your accounts. Federally insured by NCUA. Equal Opportunity Lender.

Horrible bank - do not patronize. Employees poorly trained and don't comprehend or understand…read moretheir own technology, including Zelle.

Access, response, transparency the tellers don't really know what you're talking about the online…read moreor telephonic Customer Service is not very helpful and if you want to talk to the manager, it's very difficult to make an appointment apparently intentionally difficult

Not so hot. Needed a document notarized. There's usually a…read moreperson to check in previously accepted appointments. Not so in this case. So, I went to the first available teller, explained my needs. She preceded to tell me that I needed to have my own witnesses, refusing to honor my request. I'm a retiree, new to SV. Gee, it was great to have my bank, an active client for 13 years, essentially tell me to 'go suck an egg' I ended up calling customer support. They affirmed that the teller was in error. If you're in a position to avoid this branch, do so.

They don't follow through on what they say. They hold your funds. I deposited on May 3 and they…read morestill won't let me have my funds on May 18 even if they told me yesterday that I could have part of them today. I need to change banks.

Thrilled with this small local bank. Very helpful courteous and professional staff. I can't not…read morerecommend enough! Just one of the reasons I love Sonoita! Horrible covid precautions .... letting people on without masks. Joan new manager very unfriendly. You must wait in heat to get in but then let others in without masks, very disappointed!

We've had nothing but good experiences -- both regular checking and savings, but also in the loan…read morebusiness -- at NBA's Sonoita branch. That s a good thing, as it's the only bank within 30-plus miles. The small branch staff is attentive and polite, in tune with the Arizona Borderlands temperament and style. Also, NBA is part of a larger national banking corporation. So it's stable, part of the local business ecosystem.

We've been banking with them for three years and its been a pleasant experience. The tellers are…read morealways friendly and ready to help. There is s branch outside the PX and there is one in the PX which operates under the PX hours. That's a definite plus because sometimes standard banking hours just wont work.

From the owner: Armed Forces Bank has proudly served active and retired military civilian clients for more than 100…read moreyears, with more on-base locations than any military bank in the U.S. Armed Forces Bank offers checking and savings accounts, money markets, CDs, and specializes in VA mortgage loans. Easy access to your bank online, through mobile banking, at 30,000+ ATMs and the ability to deposit cash at any 4,000+ Walmart locations at the register. Get paid an extra day in advance with Early Pay (DFAS direct deposits).

As a 30 year member, I find that the quality of the credit union has dropped dramatically over the…read morepast few years. Branch closures have made it inconvenient to get to the single branch left in Tucson. An hour round trip now. The app and website are down way too much and phone calls for technical support after hours? A robot that can only offer to change your password. And despite having direct deposit for over 25 years...they told us a couple months ago that we didn't qualify for online check deposits on the app because we didn't do enough business through the account. This despite having paid off three car loans with them. One as recently as last year. It was really nice to walk into a branch and be recognized and called by name and to reach a human being when a phone call was necessary. We are looking at ending our longstanding relationship with what we see as a much changed business.

Poor service. Online banking upgrade is a stupid nightmare. Phone queue has 28 callers ahead of…read moreyou. No weekend hours. I'm forced to go in person to fix my on line account. If 28 are ahead of my phone call, I can only imagine how bad the line is in person. As Dylan said, "What price do I pay to get out of? Going through all these things twice!"

Do not go to the Wells Fargo by the mall. I went in when my cd matured to transfer to another…read moreaccount. I was told that there were no bankers available and I should go to their other bank ( there were three bankers there. ) When I said I just want to transfer funds into my savings account she said no one could help me I told Ashley (manager) that I could wait for her to be available. She called the police and had me escorted off of the property. Officer Sandborn (i think) was very nice and respectful. Taking all of my money to another bank

Last Wednesday night I didn't get my card fast enough and the machine took my card - I drove around…read moreand went inside. The bank teller "seemed helpful" when she said that the machine automatically destroys the card and automatically replaces the card. That's only partially true - I've waited exactly one week - when I see no emails from Wells Fargo about my replacement card - i find out that they dont automatically my card and the liar behind could have actually put the request in for me She was too busy to actually help or be honest. Thank so very little!