Busy credit union in big modern building ne busy corner of Wilmot & Speedway . ( learner sp& Rowe injury attorneys in same building ). It was a challenge to weave way into from Wilmot . The office has had a new big very modern almost futuristic look with Star Wars looking lights around the self help banking kiosk's inside . Told the teller not on this but sight face beams" up live ! Taking neighbor friend in orthopedic recovery to get tax forms . Please note you must waiting in small indoor lobby after signing in to wait to enter . With no appointment we waited seated for approximately 15-20minutes before entering ! ( Mid weekday morning ) No priority was given for us & others seen with accessibility needs . Parking was available but tight ! I wondered what an expensive renovation which seems to move towards eliminating bank " tellers . read more

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Great bank but this new atm teller is the worst. I l always have long waits I hate it

Ever since January of this year, I have been trying to find a convenient time to be able to leave this credit union. Over $400 was stolen out of my account. I was told that since my card was used at the same stores before (which in some cases is not true) that nothing can be done as I have an established relationship with them. They also claimed I said I gave my card to my son to use, which I did not. They did not address the real issue, which is that I reported my card lost. Then, one or a few days later, I changed it to stolen. When I reported it lost it should no longer have been able to be used. Yet, it still was used by whomever stole it. After it was reported stolen, they managed to use it to take money out of Regular Shares (aka: savings), when that is not even supposed to be a possibility. I have since had some issues with AI companies overcharging me, too, but I can get no help with that even though I have proof of it. I contacted the BBB and the California Attorney General about these issues, having received no help from VWFCU. This last time, discovered yesterday, there is money missing from my account and there is no store, no outsider thief, no alleged card lending or anything else they can use to blame me and keep my money over. Nothing! Because, I made a transfer out of my checking account to my savings account of a little over $40. It's been several days now and that money has not arrived in my savings account, yet. It is also not still in my checking account. I wrote to them once, yesterday; then, realized a screenshot was in order, so wrote to them again. There has been NO RESPONSE. Not even a lying denial or obfuscation. Just no response atl all. So, i wrote to them again today and now I am here posting this and considering options for finding the sort of lawyer that would work for the possibility of getting a serious portion of a settlement. read more

Great people good credit union awesome customer service better than bank of America anyday

my card must've been skimmed or something similar, I was being charged over a couple months for few transactions I didn't make and they refused to help!! read more

I've been a Vantage West customer for more than a decade, and never had a problem, but I am infuriated at the recent notice that they're automatically opting everyone into new provisions that waive their customers' rights to be part of any current or future class action lawsuits, claiming that any continued use of one's account after July will act as consent for these new provisions. This is truly underhanded, despicable, anti-consumer behavior. For the first time, I'm seriously considering taking my business elsewhere. read more

This location treated me like a number and not a real person. The teller Liverina was rude and deserving. When I asked to speak to the branch manager he turned red trying to defmed her. At no point did I ever get any compassion but instead felt ridiculed and dismissed. I will be pleased to never return to this location. read more

I hate this branch union Bank so much as I have only had my account since September. All the customer service agents lie . My debt card has been placed on hold or is declined. I had fraud on a check and a third party fraud told me I don't have to pay back the merchants yet a person today told me I do .. read more

I did reach out to my Oro valley branch and was told it's policy and there nothing that can be done. Not encouraging words.

I've never had a real issue here, until today. I'm on somewhat of a time crunch today, but had to stop in to Link a couple of different accounts together. The last time I had this done it only took about 10 minutes. I came in today expressed what I needed and they no longer do it here, it is something I have to do online. (Mind you, I tried it online before coming in and kept getting an error) While there girl was attempting to help me, I had to call my husband for a piece of information. she said while I was doing that she was going to check to see what somebody else needed real quick and would be right back. She did come right back. I told her the information she was needing from me, but now I'm sitting here in the lobby waiting because she's finishing up with the person she decided to help instead of me. I'm furious at this point. I have been with them for many years. Never before have I been told that I have to wait even though she was already helping me.I have recommended this credit Union to many people. I even have my children's accounts here. This most definitely will be something that I will be re-evaluating in the very near future. there is another girl that is sitting up there who is aware of the situation and the fact that I am waiting. You would think that she would come over and offer to finish taking care of what I am needing done. Nope! There she sits... At the desk... Doing absolutely nothing. VERY frustrating visit to say the least read more

Vantage West Credit Union - Offices not busy today - Banks & Credit Unions Near Me - Tucson, Arizona

Don't open an account here. You're better off at Bank of America or Hughes Federal Credit Union. Yes, this establishment has friendly employees but somehow you will notice fees are taken out of the account that was never reviewed with you during your account opening and when you complain online or in-person they only refund a small amount of what was actually taken. I must say vantage west was much better before April 2019 that was when they were more honest and thorough with their fees and policies. read more

I never have a problem here. Sometimes I get a teller that's a bit slower than others but they're all courteous and professional. Today I got Kim for the first time. She was extra speedy and efficient. Business account only. Meets our needs. read more

I have never worked with a company that has cared so little for their customer. Go somewhere else!!!! Anywhere would be better than Vantage West Credit Union!!! I opened a HELOC with Vantage West in March 2019 and paid it off the following month April 2019. Unfortunately, I am locked into the account until next year. Every time I logged onto my account, my HELOC showed a balance of $0. Well when my husband and I tried refinancing our mortgage early this year, my credit came up with an alert due to a report by Vantage West Credit Union. Apparently, I owed them a fee on my HELOC of $0.89 that I never paid but more importantly was NEVER INFORMED OF. And I don't believe the confusing statements they send me count. The ending balance in the statement always also read as $0. Well Vantage West reported me to the credit bureau and now my credit is affected. NEVER did Vantage West call, send me a letter in the mail or email me to inform me that I should pay the fee or they will have to report me. I cannot go back in time and am going through hell trying to dispute this. I am 41-years old and have always had good credit. I don't deserve this and Vantage West refuses to do anything about it. I am sorry I ever worked with them. If you are thinking about opening an account with Vantage West, think no longer. Learn from me and DO NOT DO IT!!! read more

The staff is rude and makes no attempt to resolve their mistakes. They are slow. The only person who displayed any sign of customer service was the onboardi g sales agent. I would never use them if the auto dealer hadn't selected themfor a low rate. read more

Update: opened a biz account at Chase, closed it at Vantage West. I just got tired of the weekly hassles.

this credit union has some major people problems, i called customer service then the nightmare begin. 1 they could care less if you are or want to be a customer. 2 there altitude is you owe them, that they are doing you a favor. 3 i asked a question about my account went through a bunch of uncalled for personal verification showed drivers license, military id, signature, ss card for the bs for security, i am a security specialist for the government this person had a attitude. 4 held my money for no legitimate reason. 5 has no clue how there web site works. 6 i removed my hat for the cameras can see my face clearly then put it back on, would not serve me until i keep my hat off why they already seen the hat on then off i would think if they wanted to id me they could, another reason to screw with there customer. read more

Wow can't make payments over the phone, you have to go to a branch to do some simple option that should be done on line. I know it's Tucson and the Wild West can we please bank like its 2014 not 1885. read more

Great customer service! I appreciated their attention to detail and customer service with my home and car loan.

We live in a small town and UNFORTUNATELY, Vantage West is the only "Bank" in the area. The closest real bank is about 30 miles away. In all my years of dealing with financial institutions I have never seen a business that is so paranoid. It's impossible to do any on-line banking transactions, every time I attempt, I get a message that they need to send a "verification number" to my email address, this takes hours and hours. When I bank in person, it's the same way, if I am making a deposit, I am questioned as to where the funds are coming from. I will NOT recommend this place to anyone, and as soon as we can we will be dropping this place like a bad habit.... Sure wish they had a minus star rating... it would be more appropriate... read more

this credit union operates more like a (rip-off) bank. they will fee the hell out of you, on things that aren't properly explained when you open an account. they are very poor about working with you on issues. account manager "Brittany" did not explain things properly when we opened the account. and "anna" was not helpful whatsoever in resolving our issue. we will be closing our account, and switching to a different credit union with better reviews. we have never been treated so lousy by a credit union! if you look at reviews for vantage west in general, it is apparent that this credit union used to be well liked. but it is no longer. read more

Vantage West charged me $128 worth of overdraft fees on January 1st because I overdrafted ONCE in the amount of $12.12. When I called they said it was because all of the charges were "pending" so I got a fee for EACH PENDING CHARGE even though EACH charge DID NOT over draft me. I had assessed TWO $32 overdraft fees and STILL HAD A POSITIVE BALANCE. So, yes, I ended up with a negative balance of $140 because of their fees! They couldn't understand why that was wrong. They also did it to me yesterday (1/29) when I overdrafted by $4 and they charged me $47 worth of fees. When I talked to both the representative and her supervisor they both said, "Well, if you have $50 in your account, spend $40, and then spend $20 you get a fee." Well, DUH! I own I should've gotten 1 fee on the 1st but FOUR FEES!?!?!?!? NO WAY!!!! It was $175 worth of fees total this month in MY ACCOUNT ALONE. It should've been $64 worth of fees total, two of the fees this month were mine. But that is it, nothing else. I always recommend Vantage West to friends, small businesses, etc. Not anymore! Good job Vantage West, way to literally take almost a weeks worth of groceries from a hard working family of 6. Way to treat me like I am scum and like I don't know the different between an available balance and a balance. They were SO RUDE TO ME. And it is funny because when I talk to their customer service about my joint account with my husband, they are always accommodating because we move way more money through that account and have a car loan. You can tell where their priorities are and it isn't with their customers at all!!!!! read more

I've been a member for 30 years. It use to be a great place to do business, but 2 years ago I noticed a change in how they did business. They are not personable, and their ID requirements are ridiculous! They even insisted my 84 yr old wheelchair bound oxygen fed mother update her drivers license before they would assist her. DMV looked at her and passed her through without question treating her with dignity. Not this place! The employee turnover is constant. I'm asked each and every time if I still live at the same address. I've had to give my drivers license to deposit money and receive a balance each time. The last time I was in there I over heard the other two people at teller windows complaining about their procedures. It's time to go. read more

Too bad you can't give this institution zero stars. I was thinking of giving them a chance, but after going to this Credit Union with a friend and seeing the way she was treated for a mistake that wasn't her fault I wouldn't put my money there. I won't be doing business with them. Poor customer service. read more

I really like that this is a credit union and that it's not your typical bank, they were very friendly, educated and everything. Although, my one big concern is that I get paid on Fridays and apparently this is a common thing with this place, that checks and even direct deposit takes a few days to go through. I will hopefully be getting my money on Monday. But that's ridiculous to me that DIRECT DEPOSIT takes days to go though. It's should go in DIRECTLY. It's a good thing I didn't really need that money right away, but it's like, why the hell does it take so long to go through? If they could fix this I would be very happy and would stay. But I literally just joined, mainly to set up a car loan, (which I found out they declined it and had to go through another credit union) but I can just as easily leave and go somewhere else. I don't have a problem with the people or anything, just the time to do simple things is crazy. read more

Got pay off my car loan and I did not realize that I have an account balance of $25 ish in the account. Almost a year later, they started to charge to $5 er month for have the account inactive. So it's good that I catch it on time or the account will go negative. And the customer service pretty much said yes, it will go negative and we cannot close the account on the phone. When I got a loan the bank did not even fall under that same name. I moved out of AZ sever years ago. I'm not going back to close an account!! So they said I can sent a written statement. Then how do they verify that's me? Customer service was horrible. I will not recommend the bank to anyone. read more

I have been a member for almost 20 years. Nothing but steadily declining service. I agree with the previous post. They now no longer take 3rd party checks. The interest rates have declined to nothing. They took away all the ATMs. Not any better than all the other banks. read more

Been going to Vantage West since 1971 when it was DM Federal Credit Union.I have always had a great experience with them. They always met my needs with exceptional service. read more

I've been using Tucson, AZ Wilmot Rd branch of VWCU (rather lightly) for the last 5 years. I have another internet bank account and wanted to have a local bank just in case and also 'cos my internet bank does not offer an IRA account. I had their Premium checking acct - free with a certain savings balance. Starting Jan 2015 they changed the rules so that Premium checking carries a $9 monthly fee. Somehow the notification didn't reach me - paperless statements don't lend themselves to studying the fine print and the newsletter I don't read at all. The direct email or snail mail would be nice, they DO send me notifications about my monthly stmt being ready, but not in this case. Deduct one star. To make a long story short I incurred $27 in fees before I noticed the change. I had to visit the branch to convert Premium to free ValueFirst checking - yes, inconvenient. On the other hand, they refunded the 3 mo. accumulated fees - no muss, no fuss. Two more points. They have an excellent live chat service. Their obsession with photo IDs for transactions is indeed cumbersome but we live now in hackers and identity theft era, so maybe an extra security is not such a bad idea. read more

Vantage West is a poor excuse for any Credit Union or bank! Here it is May of 2014 and they are just now getting their systems updated to allow people to make their loan payments online. They will allow you to make payments if you have a checking account with them through your checking account. However, you cannot pay your loan payment through a checking account from another bank or Credit Union. Starting Monday June 2, 2014 that will change... But they will charge you a 5 dollar fee for using another account from another institution. Also, they will charge a 7 dollar fee for pay by phone option. I have accounts with Desert Schools FCU, Sun west FCU and Wells Fargo. None of these banks or CUs will nickel and dime you like Vantage West. Save your money in these tough economic times and DO NOT use this "wannabe," poor excuse, impersonator of a bank or CU! Oh yes and their customer service has been lets just say less than professional and dissatisfying to do business with. This review is coming from someone with nearly an 800 credit score. Hope this helps detour your decision to use this institution. read more