My husband purchased a vape for me he handed it to me right outside noticed it's not one I like I…read morewent back in with product completely sealed not opened and they wouldn't exchange it or return it

From the owner: Our Newest location on the far east side. Come check us out :)read more

Everytime and I do mean everytime visiting this establishment it's always a super experience from…read morethe knowledge to suggestions from the staff to the patrons.

Outstanding selection and very customer oriented staff. The cigars were priced extremely well!read more

I went to Herb N Legend 2 days ago and bought an esco bar, pink lemonade. The first day it was…read moreworking fine & later on started to taste burnt out... without me even hitting it various amounts of times. I came up to the shop today to see if I could exchange it for one that wasn't burnt but was told that "there are no exchanges nor discounts for vapes that have been faulty". This is the second time I've gotten a vape here & both times have had issues.

Really awful place with poor customer service. I bought three Ooze brand batteries from this place…read more They all broke. Thinking it was the quality of the battery by the third one, I bought the most expensive model. It broke and refused to recharge after one life cycle. When I took it to the shop, they refused to refund/replace it. Additionally, they give you advice that directly contravenes the website's instructions. From the Ooze battery website: "*USB Chargers must be used with Wall Plugs that are designed for USB Ports. Gaming devices, computers, and other electronics are not covered under warranty. " At the store, they tell you to only charge it using a gaming console, pc, or other non Wall Plug device USB port. Funny how they give bad advice and then refuse to replace your purchases after they break from following said advice. Bad store. Bad employees. Bad business. Avoid at all costs.

Absolutely LOVE THIS PLACE!!! And George Dieter smokeshop!!…read moreGreat selection, Always friendly & never make you feel rushed!! I go anywhere from 2-3 times a week sometimes more!! Area 51 one of my favorites!!!

Terrible return policy. If you buy a vaporizer from here, you BETTER love it, because unless the…read morething is broken out of the box(which is going to be hard given they open your product and test it in the store), they won't allow you to do a return, or exchange. I bought an AirisTech Viva, with a glass bubbler attachment kit, on the 23rd of December. The vape was $75, and the bubbler piece $15. Price seemed okay, but I did see two other AirisTech products that were a bit more expensive, but didn't offer the glass bubbler attachment kit, so I stuck with the $75 one. After taking it home and using it, I was a bit underwhelmed. The vape is fine. It's not great, it's not horrible, it's alright. I call up the shop on the 26th(day after Christmas) to see if I can exchange it for the most expensive AirisTech product, and I'll happily pay the difference. They apparently have a 2 week period for returns, of which I was 3 days into it. They have a receipt policy. I have the receipt. But because my vaporizer still works, they won't do a return or exchange. I don't even know if that is legal, but I know this is a place you will not want to shop at. DON'T MAKE THE MISTAKE I DID. SHOP ELSEWHERE.

In town wrapping up a business trip and found this hidden gem across from my hotel. Great…read moreselection of Cigars but even better customer service and conversation. If you are in El Paso be sure to stop in pick up sticks and sit back an enjoy in this gem. #PSSITA

Tobacco Tin is a great place to unwind and relax especially after a hard day. The staff is always…read morepleasant. Danilo was attentive to the needs of my friends and I and maintained clean cigar lounge. The cigars are the prices you will find in El Paso. CW

Great customer service, unfortunately I noticed a lot of trash in the front of the store. Also the…read morestore is extremely hot and uncomfortable. Items highly recommend you fix the ac asap especially with the hot weather and add a trash can out front

Normally I have a great time here and has everything I need and customer service extraordinary…read more Today I went back and a new girl helped me and checking out I showed her my ID stating veteran and she said she need my ID. Yet clearly states veteran and since they opened they always accepted it including the manger. She said policies changed and I asked what is the policy and she said I can't tell you that. She is the only reason I probably won't go back. Please train your employees better and to know the policy and be able to state it to the employee. Also I did not get a receipt for the. "24 hour return".

great service and the juice is always on point. The environment is friendly and clean with a chill…read morevibe!

Have to say this is one of the best vape shops I've frequented over the years, great service,…read morespeedy and excellent value regarding the prices. Also has a great selection of flavors to keep things fresh when you need it.

Best prices on my brand of dip that I've seen anywhere. If you are near their location, stop by…read moreand stock up. You're not going to find a better deal in the local area.