I'm the novice in the area , it's my wife who was in need. I walked into this store not knowing a thing and walked out with the product I needed and a greater knowledge of product lines and materials. All in all a pleasant experience. read more

This place is awesome and has so much to offer. I came in looking for a new battery since my puffco pen stopped working properly. Aaron was able to point me to the pen/battery that would suit my needs best and was super friendly throughout. The customer service is awesome and this place is definitely priced super fair as well. read more

Been here a couple of times. First Time had a very helpful young man. Unfortunate can't remember his name. Second and third times the owner was working. Not terribly helpful or polite. I probably wouldn't come in again if he's the one working. Prices are a little high but I'm willing to spend more to support a local business. Next time however will likely be a local business in Santa Rosa. Longer drive but more consistent. read more

I was greeted by a lovely golden lab. Love that. I was directed, immediately, by a staff member that was friendly &helpful. I knew what I was there for but had an opportunity to see 2 other, different brands to compare & choose from. That's good service!! read more

Very helpful when it comes to picking juice! The girl there is very knowledgeable. 100% recommend this place if you just are getting into vaping! Good selection of glass and smoking accessories. read more

I didnt know this place was there for the longest time and once i found it i was so hapy. The younger guy that works there is hella friendly and helpful everytime and he always can assist me in anything I need. Another shop in santa rosa told me my RDA was just broken and to buy one of theirs but he looked at it and told me how just one part needed fixing. The owner is awesome too. Knows everything youd have to ask. Only shop i go to. read more

VaPin'Up - Buy all juice and parts there - Vape Shops Near Me - Healdsburg, California

Great shop appearance! Awesome juice selection and great employees. I can sit there and talk to the owner for hours! I had been hooked on Sugar Beat by Cuttwood for litterly 4 months straight and I could find nothing that compares. But the Cinna-Bomb by VapeKlouds is killer. So far no high end mods yet but, the owner promised that he's bringing them in soon. Also note they have only been open 3 months so I think there on a great start! See you soon Troy! read more

VaPin'Up - Vape Shops Near Me - Healdsburg, California

Doesn't adhere to their own hours of business. If they opened when stated, maybe they would get a 5 star review based off of selection and service received while open. Though due to this, I will likely not return, regardless of selection. read more

Every Review regarding "the old man with grey hair" I can say with 100% certainty he does not work there anymore I was talking to the NEW shop owner and it makes it hard on his business with those reviews that are not true anymore they have tried to take them down but yelp won't let them. And the shop has since been taken over by very caring, laid back, easy to talk to and very helpful owners. This shop has always been my go to smoke shop i absolutely love the new owners! If I could give 10 stars I would this shop is amazing and suggest you try them out ! DONT LISTEN TO THOSE REVIEWS FROM 1-2 YEARS AGO, THE SHOP IS MUCH DIFFERENT WITH THE NEW OWNERS! read more

The worst customer service I've ever had. The girl was completely out of line. Was sold vape that didn't work and was treated poorly. Couldn't imagine a worse version of customer service at a so called vape shop. read more

Was impressed to find Healdsburg had an actual vape shop.. walked in to check it out, seemed to be employees friends sitting around vaping, second thing I noticed was a horrible stench like burning e-cig fluid.. never smelled that in any other vape shop. Employee was rude as well... I know the girl didn't know but I have a lot of friends who vape and I spend a significant amount of money on it as well, won't be recommending them to anyone. read more

This shop is always out of items. They never have the basic needs for vaping. Just went to go get a new charger, they had none. What kinda vap shop has no chargers for barriers? Better luck finding what you need at the 7-11 across the street. Both girls working in the shop look at me like I was crazy for asking for a charger, the owner was just rude and told me it "is what it is". read more

Rude! Rude! Rude!!! Employee, possibly owner? On the sidewalk being nasty to my son while I got out of the car, I am physically challenged. Then nasty to me, verbally abusive. My son moved the car in less than 1 minute. There were no other cars waiting for that spot, and no one parked there until several minutes later. Do I want to deal with someone who is verbally abusive??? I don't think so! read more

I've visited many vape shops in Sonoma County, and Vapin Up is the best. Huge selection of juices, mods, tanks, and the employees are SO helpful. They are knowledgeable of their products and want their customers to leave satisfied!! I would not go to any other vape shop. It's worth the trip to Healdsburg!! read more

Very rude owner. Spent about 1 minute in his parking spot dropping off my handicapped mother at the laundromat next door. Yelled at me. Threatened to call a tow truck and called me entitled. read more

Love this shop. The owner Troy has always been so kind to me and helpful. I've never been to a vape shop with a more knowledgable owner, a better juice selection, or willingness to assist the customers. Everyone needs to check this out! read more

I have had a good experience with this store. They are very knowledgeable of their products and Troy took the time to go over the different juices and how to use my vapin pen with me. Because of these products I was able to quit smoking!!! I smoked for almost 25 years. The atmosphere is great. I would recommend Vapin Up to all of my friends! Thank you Troy for helping me quit smoking!!!! read more

This place never opens on time! They have there hours posted at 11am. Service is garbage! Skip this vape shop!

I have been going here since they opened. through the months of September an October it was like a ghost town but now that they have hired new employees it has been a lot busier they have always been really helpful an knowledgeable about the products they sell read more

Well, it all started on a Wednesday afternoon when I was out of juice and my friend needed a new mod. So we strolled on in here because previously my experiences have been great. Today took a sudden turn...... Two ladies were working, one who cussed like a sailor and decided it was more important to talk about her tattoos and rims she needed. This one, greeted us after 15 minutes. I asked a question she then walked away and said "alright well I'll let you think about what you want" strike one. Then the other one came over my friend told her what she needed and she got it out for us. (After the other girl rudely told her where it was cause she didn't know) I then proceeded to look for juice, at this time 20 minutes after being there she asked for our ID's. After showing her she said it's just you look really young. Well yea she looked 13 herself and I didn't ask her for her ID 20 minutes after being there. Not to mention she was also helping a boy who looked nine and didn't hear her ask for his ID. I then asked her which she recommended of two juices and her answer was just the best! "I don't know I honestly haven't tried any" oh nice I totally understand why you work here.. After finally getting my juices and waiting for her To finish talked to her friend she rang me up, and this is where it got good. First the computer closed down so it took a while which is fine if she would've bothered to apologize and thank me for my patience. But that's not how it went, she called over the one who cussed like a sailor to help her and she did just that, as she cussed and complained about how this isn't what she needs and what she really needs is a day off. Then! My friend had said to me "I'm gonna go buy a pack of cigarettes be right back" seeing as how were right next to 7-11 and that's not unusual well to the 12 year old behind the counter it was because she said outloud in front of me talking about my friend "who says that in a vape shop" my question is who makes rude comments about customers while their friends are standing right there? Super good. Is toner service. At this point I was mind blown by how amazing my experience is here until it got better. My friend returned and was laughing to herself because she could see my frustration and so sailor Sam says out loud directly to my friend "WHAT?" Oh I'm sorry are people not allowed to laugh? Is it any of your business why she is laughing? Didn't think so. So after finally getting my juices back out for her to ring me up I sign my receipt and walked out and decided I will never be returning here and whoever owns this place should truly, SERIOUSLY pay to send These girls to a customer service class if those exist. If they don't you should create one. So thank you sailor Sam and the 12 year old for reminding me how to never treat customers. You guys are straight killin the game. You really deserve negative 15 starts but unfortunately that's not an option. read more

New location but same people. Now at 109 Powell Avenue. Great! For all you senior citizens who know you have to get off the Cigarettes. Patient and friendly staff who will educate you about your options and make sure you get the vaping system that works for you so you can get off the cigarettes and on to something healthier! Love them! Took the time and energy to make sure I walked out with a vaping system I love! Yes, the owners are older (not snotty kids like some shops). read more

I just visited VaPin'Up for about the 5th time, I am new to Vapin so on April 2nd I did not take the advice to stay clear of VaPin'Up and go to Santa Rosa where there are many helpful courteous vape shops. I was ready to buy right then that night and made the huge mistake of going to VaPin'Up. Surprisingly the owner Troy was there and set me up with a beginner setup including extra juices, atomizers,ect for about $150. 2 days later a friend took me to Santa Rosa vape shop, my exact vaper was 1/3 the price plus I didn't have to hear about Troy's hatred for the Sacramento politics, which I never asked to hear about in the first place. All I wanted to do was give him my money and leave. On subsequent visits I had the pleasure of meeting Holly, who always seems to be having a tea party with her friends and myself or any other customers are just an inconvenience to her. Her favorite response to any question is "I just work here, come back on Tuesday or Wednesday when Troy the owner is here. I have actually stoop outside this shop talking to other customers who just left and we all agree that if VaPin'Up is the last vape shop in California we would all drive to Nevada, Oregon, Washington, anywhere but there again. And to top it off I found my vape pen I spent over $100 ONLINE last nite for exactly 1/2 the price. Didn't even get a free bottle of juice for my purchase. No worries, they won't be there for much longer. Healdsburg is a very small town, I will personally make sure every vaper in town never goes there again. You guys are pathetic. . read more

Only top quality juice.All the best brands and a bunch I didnt know of but am glad I do know now.Excellent mod and hardware selection DEFINITELY BETTER SELECTION AND PRICE THAN ANY SHOP IN THE COUNTYEasily 40-60% CHEAPER than Peace Pipe Mighty Quinn Digital Ciggz etc..Freebies and rewards program imitated BUT UNRIVALLED!!!!Believe me I know.I live in Santa Rosa and I drive to Healdsburg because I am sick of shops selling CRAPPY CLONES AND BATHTUB BREWED JUICE.Dennis is an awesome employee.So are the owners.No ones perfect but some things are worth dealing with.Like I go there for my vaping needs not to be bullshitted and pampered. ASK FOR DENNIS---Amazing customer service out of this world knowledge when it comes to Ecigs.mods.coil building.juice and much more.He can help the utmost newbie just starting to the most experienced cloud competing vapor chaser.He takes pride in what he does.After only 5 minutes of talking to him its quite obvious he is passionate about vaping and that he loves his job.No doubt best Vape Store I have been to i. Sonoma County.Dont let HATERS steer you away from this shop.If you take the time to read you obviously care enough about being a consumer so here this: I promise you will be happy with the quality of Vape gear from Vapin Up.At least I am ALWAYS happy and satisfied with my purchases there. read more