Great convenient location in New West. I appreciate actual vape shops not convenience stores with…read moreVapor products. This is a great example of how products should be sold. Knowledgeable staff that are passionate about vaping and helping people make informed decisions. Great for the seasoned vaper or the person thinking about quitting smoking.

The staff member that assisted me was knowledgeable and was very helpful with my vape selections.read more

If I could give a zero I would. Will sell you coils that are wrong then refuse to refund them also…read morerecommend a awful juice save your time go else were

Juices are way to overpriced . The manager guy who is always there is nice but often leaves the…read morestore for 30-60 minutes at a time . I've seen people waiting multiple times and then given up and left . I get he probably needs to everyday but he either needs to pack a lunch or order it to the store . Today is the fourth time I've had to wait or not her what I needed . I will not be going back here again .

Zoe is great thank you so much! youre the best and this store has great selection! i love the…read morediscounts and deals too!

The absolute best Vapor store in New Westminster!! Customized vape juice with lots and lots of…read moreflavours. Wonderful product knowledge from friendly staff!!! I've been going here since I first started vaping in 2016!!! This is a MUST TRY shop!!!

I came to this place because I like to check out all vape shops I can after all no two shops are…read morethe same. I was blown away by the selection and the reasonable prices. I got a custom bottle of sal nic which has my 3 favourite flavours together. The owners were so nice I will definitely come back and bring friends with me next time

Big cloud is the only vape shop I go too, they're all great there. As of recently there's been some…read morenew employees that have started, and I've got to say they all have been a pleasure to interact with. Zain being one of them. He's always kind, efficient and happy to help. Thank you Zain for your positive energy and awesome juice suggestions!

Friendly guys working that answered every question I had. Showed me how to fill my pod for the…read morefirst time and made sure I was good before I left Would definitely recommend to friends

My new vape I bought was leaking and they fixed it right up. Good customer service and they are…read moresuper funny over there. One thing.. would be maybe a fan in their store lol to help with the cloudiness. Or maybe thats just vape shops are? Anyways! It's an awesome place

Excellent service,great rewards program.Neil is a very friendly and knowledgeable guy who…read moreunderstands how to treat customers and build his business.Spend your money here,you won't be disappointed!!!!

Has not shipped an order placed. Has not replied to email sent and Phone line has been busy for…read moreover 2 days. Order placed on 8th, and it is now 11th, and still no contact.

I put in an online order on April 21st 2020 and I have not even received a shipping email from them…read moreand they definitely took payment out of my account. I tried emailing and calling them several times and no response. I am on disability and need these items and can't afford to lose money. I understand about the Covid-19 situation but there is nothing stating they are closed. In fact it says they have been open this entire time. If it is just delayed then a email with an update would be nice instead of sitting here waiting and wondering if they ripped me off.