This is my first yelp review ever and I'm only writing it because The service at this place was out…read moreof this world. I'm a total noob to vaping and the sales guy (I think his name was Pacu) was unbelievable! He was friendly and helpful and really helped alleviate a lot of confusion I had and helped me make an informed decision. His down to earth and friendly attitude made me a customer for life! In comparison, I went to a different vape store the other day called City Vaper, which was my first store vape exp, and was met by ppl who didn't know anything about vaping and just got irritated with me when I asked questions and told me to do my research online...I wish I had of came to lucky8vapes first! Oh well this store and especially the sales clerk, restored my faith in in-store experiences! I'm really appreciative and grateful for the awesome prices, the amazing environment and the awesome service! Thanks for the wonderful service

Lucky 8 Vapes is probably one of the best vape store that I have been encountered in Vancouver…read more I'm saying one of the best because they greet you once you come in and ask how you are and how can they help, the environment is always clean looking and welcoming and not to mention the staff will help you with you're need until you are happy with you're store purchase. I myself purchased the smok nord and it was misfiring in my purse which burnt the top part of the pod, Pasu and Steve who was there to help me kindly to switch it out with a brand new pod for $9.99. After replacing the pod there was still a burnt smell so they helped me soak it, moral of the story is they are passionate to help their clients. There is two locations one is on Cambie street and one in Richmond check them out! Really outstanding customer service.

Great selection of product, very swanky and posh decor, and knowledgeable staff…read more I come here when I'm in the neighbourhood, though it isn't my first choice. Not that there is much to complain about. My only semi-gripes.. And this isn't really a fault of theirs, just sort of a missing perk that's pretty standard in the vape community. When I came in asking about my RDA's build, the girl working there asked where I got it, and I said my friend gave it to me. The girl then said something along the lines of, "We don't sell this here. Maybe you can get your friend to deal with it." Which, I guess I understand to a degree. (Other shops will sit down with you, check out your coils and build you some for free.) Also, the atmosphere is really sleek and nice, but also can be a little intimidating. My friend came in with me once and she said she was uncomfortable the whole time and felt like she was in a gangster bar. This is obviously a subjective point, but is something I thought I'd point out. On the flip side, they have an adorable little puppy that hangs out there and makes me smile every time I walk in :) Would return, but again, not my first choice.

GREAT CUSTOMER SERVICE!!!! Kenneth takes great care to make sure we don't run out of special…read moreorder juice. The other guys are always great at helping when there's a problem too. GREAT JOB GUYS!!!!

My new vape I bought was leaking and they fixed it right up. Good customer service and they are…read moresuper funny over there. One thing.. would be maybe a fan in their store lol to help with the cloudiness. Or maybe thats just vape shops are? Anyways! It's an awesome place

Excellent service,great rewards program.Neil is a very friendly and knowledgeable guy who…read moreunderstands how to treat customers and build his business.Spend your money here,you won't be disappointed!!!!

I purchased a Pax Plus vape pen from Puff recently. Upon opening it, I discovered that it was…read moredefective. In communicating with the Puff staff and manager about the problem, they insisted that they cannot refund me for the device themselves and assured me repeatedly that Pax would be immediately helpful, likely even sending me a new Pax Plus without me sending the defective one back. I have debilitating chronic pain [for 21 years] and am on federal disability benefits. I don't even usually type or text due to pain. The long and the short of this is that Puff won't refund me, Pax insists that I deal with Puff, and I am now left with a $230+ useless device and am out $230+. What kind of business refuses to refund a customer for a defective product? I give Puff ZERO stars.

Love this store they had some Crystal star carb caps and bangers I couldn't find anywhere. The best…read morepart was that I got a pretty big deal on top of it. I was so happy with my experience I purchased more day or so later. I live in the states and I got my package faster then other company. Blow way took only 2 to 3 days crazy. I can't say anything but good words. OK so the real best part ( everything about purchasing from is best part haha) is the customer service. I ask to see pics and a lot of other stuff, a lot lol. They had no problems at all doing it then he started giving me a call and he was incredibly nice and helpful. I want to buy more from them.

Friendly staff Nick helped me out. I really wanted Melon. They didn't have but suggested…read morewatermelon and a few others which were very good. Good selection and value will go to this vape store again.

Very friendly staff they are always helpful and after you spend a certain amount of money you get…read morefive dollars off next purchase which is always nice

Incredibly polite and friendly service. Most stores carrying smoking accessories look at you like…read moreyou're stealing, whereas this shop's attendants give you great service and help. Especially the bald guy. You rock! Best customer experience :)

I've walked in here with a friend of mine as he was buying some pipes. I am not into this sort of…read moreactivity and the guy at the til could sense that, however, treated us both with respect and was extremely helpful in answering our questions so that he could make an informed decision. The store itself was organized and there were a lot of cute knick knacks around. To be honest I am not sure if the prices were good or not as it is not my thing, however, based on the customer service, we were both pleased with the purchase.

I went to the new Commercial Drive location at 1875 Commercial Drive location…read more The store is immaculate and not only organized but esthetically oleasing. Definitely take pride in the store. Easy to shop in and looks great. Very well thought out. Customer service was knowledgeable and frabkly, excellent by both gentlemen in the store. I was immediately asked if i needed help and was assisted with what i needed and not with what was most expensive. Super happy with my new vape and the different flavors. A younger guy came in and they asked for ID so they are following rules and not selling to underage folks who shouldn't pick up the habit anyway. Service couldn't have been better and pricing is beyond fair, and more reasonable than i was expecting. Will support them in the future for my vape and hookah needs.

Staff is treated like crap because of managements inability to listen. This is reflected in their…read moreattitude to customers. Toxic. Unable to order in a product I've gotten before because they weren't selling enough of it to bother.

Chill guy, really knew what he was talking about. 10/10 recommend. Better prices than the place up…read morethe street!