I moved here and found this place as my new vape store. One day I came here to buy some refills for…read moremy Juul but they wouldn't have my strength. I convinced to try another Canadian product. After having an allergic reaction to the new vape I called them up immediately to exchange or return or just get back my Juul. I was told there is nothing they can do for me and asked me to have a good day. It was a $40 Juul vape, I will get a new one. No worries. But what I don't understand is that the shop just doesn't give a F#CK about repeat business-why??? I have been buying all sorts of other accessories on a regular basis, why would flush me down the toilet with a miss-sold cheap vape? Why no store-credit? Why does VAPOR LINE treat me like a tourist? I live here, I will take my money and story to the next vape store, with all the details. So sad as the guy working there seemed nice, used to see him at another shop I visited regularly. U sold one vape to me. What is the commission? $1M large? Was it worth losing a client who liked this place? Adios.

Salesperson at least on the day I went in wasn't at all knowledgeable and almost sold me a kanger…read moresub tank to use on my old provari. Salespeople at least on the day I was in were not at all friendly. Pricing on replacement coils they sell are almost - and I mean almost - twice as much as other vendors I've bought from in Vancouver.

My favourite vape store in town! The people who work here are so friendly and helpful. I have…read moreshopped at other vape stores who are always too cool for their customers and end up closing a couple months later because of their lack of service, so Clouds is the only vape store I shop at now. Parking can be a little tricky, so try to come during non-rush hour so you can park outside. Their selection of juice and devices are great and there is always something new to try. They are very knowledgeable about devices as well and so helpful for beginners who might be intimidated by other experiences. The prices are fair and if you buy in volume they will always offer a discount. They are really good at replacing defective coils, and when you switch devices and have extra coils you can always bring them in to trade-in for new ones too. I love that it's always busy here and sort of a meeting spot for avid vapers. Good sampling bar too for trying out new flavors also.

Been trying to figure out why i always cough when i tried vaping. Been to a ton of vape shops. The…read moreowner and his staff explained to me that I needed to match the voltage with the vape device, the coil and the strength of salt nic to make it work. at last I have a vape that works for me . They even offered to let me return the coils if they were not the right fit. Now I can use vaping to reduce my nicotine intake step by step to eventually quit. These guys rock.

I bought Relix vape refills here but one kind was defective and even though the pods were full of…read moreliquid they wouldn't work, couldn't inhale them. I wanted to exchange them. My vape is fine as other peach flavour worked great - no issues. Before I explained the guy behind the counter laughed at me and said - "I don't care, we have no returns policy" so I asked "if I buy a new box and none of them works what then" - "the same thing" - NOT SURE IF ITS RUDE or intentional ignorance but this chain is here to make quick cash.......I WILL NEVER GO THERE AGAIN - STAY AWAY !!!!

Don't stand behind their products. Tanks on the vape I bought leaked. It died after a month and…read moretold too bad, had to send it to manufacturer for replacement.

great selection and friendly staff ! visiting from Montreal easy to find in downtown Vancouver.read more

Everytime I go in they are extremely positive atmosphere quiet clean I would always recommend them…read moreto all who ask. They are great staff.

My second visit to a cannabis store and got my pomegranate-acai gummies for $1 less than elsewhere!…read moreNice little shop. Typically blocked off windows of Metro Vancouver cannabis stores but nice inside; a subdued lighting motif but a warm environment with cool staff.

Hard to believe that this is the only option on Lonsdale. Very overpriced and unfriendly staff (…read morebased on two years worth of visits) I only go here when I absolutely have to. Do yourself a favor and walk down the hill for other options.

Best spot to get your vape and any other things you may need for your own smoking ....... Great…read morevery knowledgeable staff and they also have a store downtown on Granville......

Topshelf customer service! Very knowledgeable. Super friendly and helpful. A wide variety of vapes.read more

Vancouver Vape Shop: 1133 Granville Street, downtown (near Helmchen)…read more Classiest establishment of its kind on the Granville Strip. Warm, tasteful, inviting atmosphere and great product. Knowledgeable staff that go the extra mile. We went as a group to check it out and there was something for everyone. We highly recommend it and will be back. Its the bong! A+

From the owner: At Granville Vape & Bongs, above all we pride ourselves on our outstanding customer service and…read moreservice delivery. Our customers tell us what they need, and we listen to them carefully. We carry a wide selection of products in both vaping and smoking accessories, to meet your demands. From mods and pods to the best selection of Ejuices and accessories, to glassware, bongs and rigs of all shapes and sizes, we carry it all. Hey we even have gums, chips, snacks and pop too!

Amazing staff great prices King Palm heaven right here! So many fire flavors to choose from -- this…read moreplace is the plug. Always my first stop.

these guys are Nice to your face but will scam you in an instant. you sell products that are…read moreopened? like for instance just last night I bought a product that was open box had no manual and didn't was missing parts of it. also they overcharged me like 30 bucks on my debit card. don't buy from them the losers then last week. they also ripped me off for 50 bucks and then denied it. then told me the manager has access to the cameras. I came to see the manager who are you recognize? and I asked one of the employees if that's him. he said yes so I went to talk to him and he said he was the manager and he has access to the cameras so I told him the situation. then he denied being the manager and said he doesn't have access to the cameras and the managers never in. he owns a bunch of stores and he goes from place to place don't deal with these losers deal with somebody else and never buy anything open box because it could be broken product or missing items. it should always be sealed in plastic